EXPERIMAC Franchise Complaints

Experimac is a franchise offered United Franchise Group (UFG) whose other brands include Signarama, EmbroidMe (aka Fully Promoted), Transworld Business Advisors, SuperGreen Solutions, Jon Smith Subs and Venture X Franchising.  While UFG only started selling Experimac retail franchises in 2014, the franchise chain is already showing a distressing turnover rate of 26% and numerous franchisee bankruptcies. by Sean Kelly

(UnhappyFranchisee.Com)  United Franchise Group (UFG), franchisor of the fledgling Experimac retail electronics franchise, knows how to sell franchises.

(Be sure to also read 

EXPERIMAC Franchise Complaints – Part 2)

experimac franchiseIn fact, the company’s deceptive and unlawful hard-sell tactics back in the nineties earned it and founder Roy Titus an FTC injunction and a consent order from the Securities Commissioner of Maryland that are disclosed in its 2018 Experimac Franchise Disclosure Document (FDD).

Our post UNITED FRANCHISE GROUP (UFG) Franchise Complaints casts doubt on whether things have changed much since current CEO Ray Titus took over from his dad, Roy.  We quoted numerous disturbing online reviews from former UFG corporate employees:

…former corporate employees use terms like “Ponzi Scheme” “Cult,” and “Opportunistic Swindler Culture,” to describe an organization that puts closing sales and collecting franchise fees ahead of honesty and franchise owner success.

The question is:  Does United Franchise Group provide the sound business concept, the systems and the support to keep franchise investors in ventures like Experimac in business?

Are you familiar with United Franchise Group?   Please share your experience – positive or negative – with a comment below… or email in confidence to UnhappyFranchisee[at]

From 2015 – 2017, 29 Experimac Franchises Closed or Were Resold

The Experimac 2018 FDD states that Experimac® franchisees operate “a  retail  business buying, selling, repairing and refurbishing used cell phones, computers, tablets and other electronic equipment.”

It states:  “The total investment necessary to begin operation of an Experimac® store is from $142,010 to $321,140. These amounts include $64,500 to $92,000 that must be paid to the franchisor or an affiliate if you obtain financing for the purchase of your equipment to $159,400 to $186,900 that must be paid to the franchisor or an affiliate if you purchase your equipment.”

Item 20 of the 2018 Experimac Franchise Disclosure Document (FDD) indicates that a rising number of Experimac franchisees are losing their investments and exiting the system either by closing their locations, having their franchises taken back by the franchisor, or by having their franchises transferred to other owners.

EXPERIMAC FranchiseAccording to Experimac Franchising, LLC., Experimac opened 120 franchises from 2015-2017.

Of the 120 Experimac franchises opened, 5 were terminated, 2 were reacquired by the franchisor, and 19 “Ceased Operations – Other Reasons.”

Additionally, 8 Experimac franchises were reassigned to other owners, putting the franchise turnover rate at 26% in just its 4th year of franchising.

Are you aware of other Experimac franchise closures or transfers and the reason for the high Experimac turnover?  Please share a comment below or email in confidence to UnhappyFranchisee[at]

SBA Loan Data Reveals Rising EXPERIMAC Franchise Failures & Defaults

The 2018 Franchise Coleman Report of SBA 7(a) and 504 Loan Failure and Charge-Off Data states that as of December 31, 2017, 62 SBA-guaranteed loans had been approved for Experimac franchises.  13% of the Experimac franchise loans were listed as being in Charge-Off (Default) Status, which is significantly higher than the franchise average charge-off rate of 4.8%

SBA loan data obtained from the SBA website as of November, 2018 listed data for 55 Experimac franchise loans.

Of the 57, 37 were ongoing, 4 were paid-in-full, 2 were cancelled, 1 had no status listed, and 13 (24%) were in Charge-off Default Status.

The 13 Experimac franchises listed as being in Charge-off (Default) Status were in the following locations:

  • WA  KING

The overwhelming number (47) of the SBA-guaranteed loans were granted by Celtic Bank Corporation.

All but one of the Experimac franchise loans in default were issued by Celtic Bank Corporation.

Are you aware of other Experimac SBA-Guaranteed franchise loans that are in default?  Please share a comment below or email in confidence to UnhappyFranchisee[at]

Experimac Franchise Bankruptcies

Experimac-named bankruptcies that currently show up in a Pacer search included:

  • Experimac – Brian A. Troyk – Wisconsin Eastern Bankruptcy Court
  • Experimac Joplin – Timothy Lee Holder – Missouri Western Bankruptcy Court
  • Experimac of Addison – Philltronix LLC – Texas Northern Bankruptcy Court
  • Experimac of Copperfield –  Pedro Jesus Gamboa – Texas Southern Bankruptcy Court
  • Experimac of Lexington – Donald Dean Dixon, Jr. – Kentucky Eastern Bankruptcy Court

Are you aware of other Experimac franchise bankruptcies?  Please share a comment below or email in confidence to UnhappyFranchisee[at]

Experimac Franchise Owners Weigh In

“Former Owner” posted this comment on Glassdoor 10/18/18:

They only want your money. United Franchise Group sells a dream that can never come true. The fees, kickbacks, royalties, loans and leases are not sustainable. Store failure rates are misrepresented because non-profitable stores are transferred to someone else that fell for the sales pitch. This company nets 70k on transferring ownership.

More than 50 Experimac stores have closed and many more failed and sold. The lavish lifestyle of the owner is supported off the backs of hard working men and women who are losing everything they own in these endeavors.

Does a good model have a failure rate of  <50% in the first year? This franchise is fraudulent and deceptive. There is currently a federal lawsuit pending against UFG and the crooks that run this operation. Run fast and far!

Advice to Management

Stop ripping people off. Judgement day comes for everyone Ray.


EXPERIMAC Franchise Complaints – Part 2



SIGNARAMA Franchise Complaints

EMBROIDME, SIGNARAMA: United Franchise Group Responds to

Dr. John Hayes & His 12 Amazingly Deceptive Franchises

BIZCOM ASSOCIATES: Franchise PR Firm or Troll Farm?

6 AMAZING Franchise Deceptions of Dr. John Hayes




TAGS: Experimac, Experimac franchise, Experimac franchise opportunity, Experimac franchise complaints, Experimac FDD, United Franchise Group, United Franchise Group franchise, United Franchise Group franchise opportunity, United Franchise Group UFG, Ray Titus, Palm Beach Atlantic University, UFG franchise complaints, SBA loan defaults, unhappy franchisee

14 thoughts on “EXPERIMAC Franchise Complaints

  • Concerned citizen

    They fool you by only showing Jim Muir’s store numbers. What those numbers don’t show is he makes his money by selling all starting stores their beginning inventory, and overcharges the franchisees. They also overcharge you for the equipment lease they make you purchase. You have to take out a loan on all of the stores equipment, and Experimac receives payment from the leasing company. They also charge you a storage fee for storing your inventory until your store opens. You’re better of doing this on your own instead of involving UFG.

  • Colorado Franchies Owner

    I was an Experimac Franchise Owner in Colorado until recently. I was forced to close my doors and file for Bankruptcy because of the lies I was told when looking into purchasing the franchise. Myself like ALL the other Colorado Owners feel that we were deceptively lied to and told how all the other franchises around the US are making so much money. I was told that “Most franchises in business over 9 months are averaging sales over $100,000 a month”. After talking to the other owners I quickly found out that this was not true. In fact after the first year none of the stores in Colorado had a profitable month yet.
    I have been looking for a Lawyer to represent me in hopes of getting some of my losses back. If anyone knows of an Attorney experienced in this and willing to help. information would be greatly appreciated.
    Thank you

  • Brandon

    Sean, I know I’ve mentioned this to you before, but the SBA defaults are about to get interesting. Obviously this is a random “Internet review” but there’s way too many coincidences with the format of the Loan Packaging that took place. This review is one that someone left on Celtic Bank regarding Experimac Loans ( They mention that at least one franchisee has been released of loans due to fraud. Also, that Paul Bosley guy worked for a Loan Broker called First Financial.

    A lady by the name of Jelena Kuchar at First Financial also did the Loan Packaging for the DentalFix loans. The DentalFix Loan Default Rate (counting closed stores as defaults as well – per the loan docs) is north of 70% at this point, but you wouldn’t know purely by looking at the SBA FOIA Document, you need to trace it back to individual outlet closings. These loans were also all originated during the same time frame as the Experimac Loans.

    Can you please put me in touch with any Experimac Franchise Owners who took out SBA Loans and would be willing to talk to me? You have my email.

  • Former Franchisee

    Ten stores were opened in the DFW area at one time, driving up the prices of product from the community as the stores competed against one another. Now, only 2 remain.

  • Going Through The Same

    I am interested in talking to other as well…Hopefully Sean can connect us.

  • Anyone interested in sharing their experience or opinions confidentially, or connecting with others, can contact me at UnhappyFranchisee[at]

  • I have added a follow-up post here:

    EXPERIMAC Franchise Complaints – Part 2

    I am researching an additional post on the required purchases and revenue generated for UFG and its affiliates from franchisee purchases. If you’d like to share insights or info, please email me at unhappyfranchisee[at]

    Thanks to those who are sharing.

  • Old FranchiseMart Victim

    Sounds like the old Franchisemart deal UFG did back around 2008. Same type issues! Fortunately, Transworld saved that from being a blood bath.


    I don’t understand. What was Franchisemart (not Fransmart?)? Was that a UFG franchise offering?
    How did Transworld save the day?


  • FM Victim

    FranchiseMart was a retail based franchise brokerage. The franchise fee was around $30k and there was an inflated equipment package that was around $70k. UFG got the retail model to around maybe 15 locations and did the merge with Transworld. Needless to say…everyone (except maybe signarama owners he cut deals with) lost a lot of money.

  • Brandon

    That model is wrong on so many levels.

  • You are on it, Joel. You’re not called the Franchise King for nothin’

  • What a goofy franchise idea…FranchiseMart. Give me a break.

    The Franchise King®

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