7-ELEVEN Bombshell: Insider Accuses 7-11 of Predatory Franchise Practices
by Sean Kelly Former 7-Eleven Corporate Investigations Supervisor Kurt McCord has dropped a bombshell in the lawsuit of 7-Eleven, Inc. v. Karamjeet Sodhi, et. al., alleging that the convenience store giant has a covert team designed to illegally seize franchisee stores for profit and to eliminate respected franchisee association leaders they deem to be a “pain in the ass.”
UnhappyFranchisee.Com has received court documents supplied by an unnamed reader that have reportedly been filed by attorney Jerry Marks of the law firm of Marks & Klein on behalf of his client, 7-Eleven franchisee Karamjeet Sodhi.
In June, 2013 7-Eleven, Inc. attempted to terminate Karamjeet Sodhi’s franchise agreements and seize control of his 6 profitable 7-Eleven convenience stores with no prior warning or opportunity to “cure” the alleged defaults.
7-Eleven, Inc. sued the 26-year franchisee (See 7-ELEVEN Sodhi Lawsuit to Proceed to Trial), alleging that Sodhi had fraudulently failed to report hundreds of thousands of dollars in merchandise sales, thereby cheating the corporation of its share of the stores’ revenue.
However, the Certification of Kurt McCord, just submitted to the court by Marks & Klein, alleges that Sodhi was the victim of an internal 7-Eleven hit squad (my words) that maliciously targets the profitable stores of respected franchisee leaders, and seizes them for later resale.
The 7-Eleven hit squad allegedly kills two birds with one stone by generating tens of millions of dollars through the resale of seized stores from uncompensated owners, and eliminating long-term franchisee leaders that were disliked by upper management.
Does 7-Eleven Have a Secret Hit Squad Targeting Franchisees?
Kurt McCord, who previously worked with Target and Burlington Coat Factory, is a loss prevention professional who served as 7-Eleven’s Corporate Investigations Supervisor in 2013.
According to Kurt McCord’s Certification, 7-Eleven has a covert department designed to implement its “unfair, illegal and predatory practices” against its own franchisees.
According to McCord:
7-Eleven, Inc. has designed and implemented a predatory program to increase corporate profits by unethically stealing the equity and goodwill of its franchisees. In some cases, these franchisees spent decades of hard work and financial investment building their businesses.
7-Eleven’s scheme was to use its superior financial, legal, and corporate strength to seize the stores of profitable franchisees without providing them fair compensation for the years of goodwill they accumulated. The 7-Eleven Corporation would then resell those stores at an enormous profit.
Using an internal team masquerading as an Asset Protection (Loss Prevention) Department, 7-Eleven set a yearly number of stores to take back, prioritizing locations in areas with the highest resale values or, in some cases, operated by respected franchisees who had spoken out about the corporate giant’s corrupt practices.
7-Eleven Alleged to Have a Franchise “Churning” Strategy
According to Kurt McCord, legitimate asset protection departments are intended to prevent losses for store operators and the parent corporations, but are NOT regarded as profit centers or generators of new revenue.
However, McCord contends that 7-Eleven’s asset protection department was used as a cover for its franchise “churning” (seizure and resale of franchise stores) operation.
[The] relentless quest for higher profitability and greater control led 7-Eleven, Inc. to adopt a strategy of “churning” franchise locations. This acted as a way to generate tens of millions of dollars in additional profits, and as also became an effective way to rid the system of “pain in their ass” franchisees who dared question 7-Eleven’s predatory practices.
In order to deploy an aggressive churning initiative, 7-Eleven, Inc. needed to disguise it as something more professional and benign.
7-Eleven decided to conduct their churning initiative under the guise of an Asset Protection (Loss Prevention) department. They named the two teams that acted as the warhead of the scheme the “Centralized Investigations Team” (CIT), and a covert mobile surveillance team that they dubbed the “Profit Assurance Team” (PAT Team)…
…Their goal was not to prevent retail theft, but to create a new profit center to acquire franchisee stores at no cost through tactics that sometimes consisted of false charges of franchisee wrongdoing and intimidation of franchisees.
7-Eleven Allegedly Targets The Most Valuable Stores for Seizure
McCord contends that 7-Eleven, Inc. prioritizes franchisee stores in California, New Jersey and New York for take-back, since those markets generate the highest resale value.
So, for example, even if evidence existed that a franchisee in the Midwest was committing more fraud against 7-Eleven than a store in California, New Jersey, or New York, the priority for take-back would go toward the stores in California, New Jersey, and New York. These stores are more profitable to refranchise and will be prioritized, even if crimes are less severe than the franchisee in the Midwest.
7-Eleven Allegedly Targets “Pain in the Ass” Franchisees for Termination
According to Kurt McCord, another major criteria in the selection of stores for take-back was whether the franchise owner was deemed (in the words of asset protection head Mark Stinde) a “pain in the ass” by top management.
Several long-time franchise owners were designated as high-priority targets for fraud investigations by top executives because of their roles as heads of regional Franchise Owners Associations (FOAs), and their advocacy on behalf of fellow franchisees.
Stinde and top executives continued to pressure the CIT staff to “dig up dirt” on prominent financially successful franchisees such as Jerry Sahnan, head of the Arizona FOA, and Karamjeet Sodhi, head of the New Jersey FOA. Even after investigators reported not being able to find evidence of fraud or other improprieties, top executives insisted they remain “Top Priority” targets.
7-Eleven’s Case Against Sodhi Deemed “Unwinnable”
Kurt McCord claims that 7-Eleven’s lawsuit against franchisee was driven by personal and professional animus, not legitimate charges of fraud.
He claims that 7-Eleven, Inc. upper management had targeted Karamjeet Sodhi, who was head of the New Jersey Franchisee Owners Association, for political reasons, and instructed the Asset Protection team to find evidence of fraud the could use against him. They never did.
According to McCord:
“Sodhi” was a name we heard almost daily after Tariq Khan (TK)…
I was told by Art Lazo, the current Director of Investigations and SSC Operations at 7-Eleven, that Sodhi was “Public Enemy #2” after Tariq Khan. Sodhi was the case that was on deck after the successful removal of Tariq Khan.
…after Mike Aldridge took over the case from Lazo, he was told to investigate Sodhi for fraud and payroll.
No fraud was ever found.
So, Mike came to me on many occasions comparing Sodhi to Sahnan [another innocent franchisee targeted for termination].
So, he and I had many talks about the Sodhi case being unwinnable…
So, despite no fraud being found and the investigators deeming a case against Sodhi “unwinnable,” 7-Eleven proceeded to seize Sodhi’s 6 successful stores anyway.
Is 7-Eleven Asset Protection “A Weapon for Vengeance”?
Kurt McCord concludes his Certification in a bold and dramatic fashion, stating that he left 7-Eleven because he could no longer be used as a “weapon of vengeance.”
Cases like Sodhi and Jerry Sahnan, are THE reason I left 7-Eleven.
I could not be a weapon of vengeance for 7-Eleven executives. I did not sleep well at night after managing a case load that only had an agenda for silencing well respected franchisees who were rebelling against injustices they were enduring….
Working for 7-Eleven, I felt that I, and most importantly, I felt like the honest and hardworking individuals I recruited to the CIT (like Mike Aldridge) were using our expertise for unethical and even unlawful missions.
What I witnessed at 7-Eleven were not the actions of a legitimate Asset Protection/Loss Prevention program, and I feel it is my duty to expose the injustices that I witnessed.
Certification of Kurt McCord (PDF)
Letter to Judge Schneider (PDF)
7-ELEVEN on UnhappyFranchisee.Com
7-ELEVEN Stole Our Store – Dev Patel’s Story
7-ELEVEN Franchise Owner Claims Franchisees Are Being Bullied
7-ELEVEN Franchise Owners Complain, Allege Churning
WHAT DO YOU THINK? ARE YOU FAMILIAR WITH THE 7-ELEVEN FRANCHISE, 7-ELEVEN INC. AND 7-ELEVEN LAWSUITS?
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TAGS: 7-Eleven, 7-Eleven franchise, 7-Eleven, 7-Eleven lawsuit, Karamjeet Sodhi, Jerry Marks, Marks & Klein, 7-Eleven litigation, 7-eleven franchise complaints, 7-Eleven Asset Protection, Joe DePinto, Mark Stinde
6 thoughts on “7-ELEVEN Bombshell: Insider Accuses 7-11 of Predatory Franchise Practices”
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7-11 the WORST WORST WORST WORST AND WORST DEVILISH ..MODERN DAY SLAVERY FRANCHISE EVER ………………………..IDIOTS ARE THOSE WHO ARE STILL BUYING INTO THIS SYSTEM
NEW STINT THEY WANT COFFEE CAPTAINS FOR 2 HOURS IN THE MORNING IN EACH STORE AND SAYS THAT IT WILL TAKE ABOUT 2 MONTHS TO BREAK EVEN ON THAT EXPENSE BUT WILL SURELY HELP
A***H**** THEIR FC”S AND MARKET MGR. DON’T HAVE TO PAY FOR THIS XTRA LABOR BUT FORCE THEIR FRANCHISEES TO MUST HAVE THESE PPL ON THE COFFEE BAR TRYING TO GET PERSONAL WITH CUSTOMERS WHEN THEY ARE BARELY WAKING UP AND HV MILLION THOUGHTS IN THEIR MIND AND PLANNING THEIR DAY AHEAD.
THESE DEVILS AT 7-11 ARE FORCING THEIR FRANCHISEES TO HIRE EXTRA LABOR FOR 2 HOURS EVERY DAY THRU WINTER HOW DO FRANCHISEES MAKE MONEY
DIE 7-11 BURN IN HELL N WITH YOU ALL YOUR STUPID TEAM… 1ST TO GO TO HELL THOSE JAPANEESE AND JOE DE PINTO THEN ALL THE MARKET MGR FC AND ASSET TEAM .
I HOPE 7-11 CEASE TO EXISTS
711 is firing there investigators. we can find these investigators pay them some money and have them witness. i know some one who can find
Elf i agree with your comment that 7-Eleven is firing their PAT team members as I heard a senior VP who retired saying Mark Stindy will be terminated as where ever he has been employed they had problems. Circuit City even closed down. 7-Eleven is cutting back as losses have become very high from all these guys running around and 7-eleven management is going to dump these hard working Asset protection guys who did their job as Joe Depict wanted. Joe is going to be gone soon as the Sen VP stated.
Tell us some stories of what 7-11 did to these hard working guys and what was their job as sitting in the office in Dallas we heard they are all losers.?