MATCO TOOLS Franchise Complaints

4,850 thoughts on “MATCO TOOLS Franchise Complaints”

• wait for it…..
  wait for it………
  LOL
  here it comes –
  there WILL be somebody posting that they can’t stand my comments,
  they will post I’m just ‘blaming’ yada yada yada
  they will NOT let my post be the last word………..hehehehe

• Wow. 100+ comments and at least one man’s retirement saved. Not a bad few day’s work, commenters.

  Sorry, Kevin. I can’t believe that Don missed your point about that the Matco Tools franchise is like hitting the lottery 67% of the time!

  OMG that “67% success rate” claim still has me ROFLMAO. Thanks for that, Kev. That was priceless.

• “What do you expect Matco to do for you when the economy goes bad? ”

  I would expect Matco to just ADMIT that the economy is bad and realize that not every distributor can afford to purchase 80% of a fictitious national purchase average that continues to rise even in a depressed economy?

  Tommy is 100% correct, if you are not buying enough and Matco has another sucker…..err, I mean lead waiting in the wings. YOU ARE GONE ! They simply do not care, even if you are doing you’re best.

  You can either buy what you can afford to pay for. Or go crazy and keep ordering until you are on tool hold, which means sales tank, broken tools stay broken because you can’t even get a ratchet repair kit. Techs that are used to you taking care of them get irritated because their brokens are piling up.

  It is a lose lose situation.

  It happened to Tommy, it happened to me and who knows how many others? Thanks to this forum and Jerry Marks I think we’ll have an answer real soon.

  Don, you are absolutely making the correct choice. If I had this information at my disposal before I started I would have stayed put in my dead end job, at least I wouldn’t be eating Ramen noodles every night.

• Not sure why “Guest” doesnt have the courage to post his/her name. 67% success rate in small business is actually good. The SBA Reports that 49% of small businesses dont make it 5 years! 29% dont make it 2 years! I am not sure why if MATCO is sooooo bad, why Debbie would want to stick around, here is an idea, take MATCO off the side of your truck and be an independant. Oh I forgot the survival rate of an independant is probably close to 5%. Makes 63% look pretty damn good!

• Hey Jason, ‘why won’t “Guest” post name? – EASY, they don’t want the retaliation. Don’t buy it – really? OK, I post MY name – I get ‘called names’, I get my work ethic called to question, I get my intelligence questioned, I get restricted on my Customer Service access, I could post more – but I won’t feed your misguided rants
  “Why does Debbie stick around?” Cuz, I’m not a quitter, something is broken and needs to be fixed. Why do I stick around, oh a little thing called ‘character’ – that’s right! I made commitments to customers and I intend to honor those commitments until Matco kicks me too to the curb. OH, and I am well aware they will. Until then, I WILL STAND UP AND FIGHT. I HAVE children and I am raising them to “do the right thing” – Nobody should bully. Common theme these days in schools. NOBODY SHOULD BULLY – and….. “Jason” that really isn’t ‘posting your name…….. you could be anybody, maybe YOU are playing both sides and YOU are Guest? signed, Debbie Solko, Lady Matco

• Hello all, I would like to re post some of the above comments to:

  https://www.facebook.com/pages/Matco-Tools-Distributor-Association/293379297348041?skip_nax_wizard=true

  This site and the FB site are public so I don’t see an issue, if for some reason , you don’t want what you have said here to be repeated, please let me know………

  Thank you,
  Debbie Solko

• I have nothing to hide, pull up last years expo newsletter, #7 would be me.
  If yout think I am bullying you, your crazy, just stating facts. I have been on both sides. In 1999 I started a route that had been vacant for 4 years, the previous distributor was a jerk, everybody including my competition said I wouldn’t make it 6 months. I even bet my Snap on guy $1,000 I would, he didnt take the bet, but shut his mouth. Took that area to “top 150”, thats what it was back then. Was a District Manager for 8 years and brought my district from the bottom to #2, in 5 years.
  Then moved to a different state. 2 years ago I decided to become a distributor again, I took over a route that the previous distributor had 580 head count and was under purchase average. My route was cut and divided up, and yes I fall under the same 325 headcount everyone else. Last year on the road for 10 1/2 months and finished 7! This year in the top 30 again. So now you know about me.
  I am about being honest and working hard. What I saw as a district manager was guys would become matco distributors because they thought it was easy, and matco would set up a route for them and they thought it was instant success. It wasn’t I saw high performing distributors succeed and fail. I had distributors get divorced and fail, I had 2 distrbutors in 1 year die, I had distriibutors become district managers, all of these are examples of terminated distributors, so the 36% fail rate is inaccurate.
  I am not going to stick up for MATCO I have had my fare share of issues with them, even as soon as yesterday, but I continue on because I have a family to feed. Fictious Purchase average…dont’t think so! I deal with facts, you got facts I will listen, when you throw out numbers or false statements you get my attention and you sound like a politician.

• Actually, “Guest” is my real name ;)

• “67% success rate in small business is actually good”

  First of all, it’s not a 67% success rate. The statistic is that 37% of the SBA loans issued to Matco distributors and franchisees defaulted on those loans. That doesn’t reflect the failures of those who didn’t have SBA loans, and it doesn’t mean that those who have not yet defaulted are “suiccessful.” Those that are barely breaking even but struggling, & those who are losing money but haven’t yet defaulted are not “successful.” though part of your 63% (not 67% btw).

  The father and son in the lawsuit would not have shown up in the SBA default as a failure percentage, but they lost it all.

  If 63% is a great non-default rate, Jason, why don’t you explain why bank after bank stopped issuing Matco loans? Why don’t you explain why, according to the suit, Matco had to furnish bogus earnings projections in order to get the loans approved though TD Bank?

  Do you really think the American taxpayers would think it’s a great percentage if they have to pay $37 million for defaulted loans for every $100 million loans they issue?

• Debbie,
  I did want to share something with you, I was on MDAC my first time on truck and currently on it now. It was very useful to distributors and MATCO early on. Should there be changes now, yes. I feel it should be every month meetings, forget 4 times a year, and could be done over conference calls instead of flying in.
  However, having been an employee of MATCO I know one thing, it doesnt get changed overnight. I had previously read that you were impatient and wanted things now…yeah doesn’t everybody.
  I like the idea of the distributor association, could go along the lines of MDAC if it was controled by the distributors but then you have a whole set of issues. What you want to do is going to take time, and several people to help you along the way. What doesnt help, is these guys like Tommy on here, then the sight just becomes a bash fest and nothing will ever get done. I would also recommend if you are going to send emails to people who dont know you, you may want to tone it done, most probably read your email and think you are a flake and just delete it. I would take some time, take the emotion out of it and try and get some traction to create a data base for yourself. Again people that are out of business, or should be out of business, or people involved in a lawsuit are not going to help you.
  So you can take that for what its worth, good luck in your adventure.

• Guest, You’re either exaggerating again, or not thinking. If 37% of the SBA loans fail, the taxpayer is not on the hook for 37% of the money loaned. My SBA loan not only had a sizeable down payment, but was also collateralized. If I would have defaulted, my collateral would have been sold to cover the loan. If I would have went bankrupt, only the REMAINDER of the loan would be covered by the government. The SBA does not give out “signature” loans. They must have collateral.

• Pro Golf 69.7% SBA fail rate, Athletes Foot 61.3%, Blimpie 45.7 to name a few. Weird was on Inc.com, on their list of best and worst franchise based on SBA fail rate, didn’t see MATCO on there.
  Did find MATCO on best franchise.org. they listed the worst failure rate.
  #1 was Tilden Brake car Center had a 85.71 failure rate…ouch, Pro Golf 63.64 fail rate, Lee Myles Transmission 50% fail rate, Dollar stores 44.4 %, just to name a few
  Cornwell was #55 at 41.82 fail rate had been involved in 55 SBA Loans
  Matco was #67 at 32.81 fail rate had 320 SBA loans
  MAC was #74 at 30.95 fail rate had 42 SBA loans
  Looking at these numbers, doesnt look too bad for MATCO, wonder what the percentage would be had Cornwell and MAC had more SBA Loans

• Jason- Thanks for the research. Stated here was Matco having 37% SBA loan failure rate, highest of the 10 MOST POPULAR FRANCHISES. Sounds like it was really 33%. Somehow it got turned into the highest failure rate in all of franchising. Of course anybody with a brain knew that wasn’t true. We also must realize that less popular franchises fail more often- probably why they’re not so popular! Some Matco employees may have misled some potential distributors, and if that can be proven, Matco should have to answer for it. People here throwing around false and irrelevant “facts” will not help their case.

• There are several sources that site Loan failure rates. What is more important here are the Failed distributors (50% in any given district) The failed futures, the lost life savings, the destroyed financial futures of REAL PEOPLE, hundreds of real people. That were all duped. While small business in general has a high failure rate the sharks that recruit certainly spew a far different ending to the fairy tale. Regardless of ‘homework’ or research – the deceptive tactics are shameful.

• I have heard from a LOT of distributors since I tried to form a Distributor Association, there is a lot of emotion from both sides. Shame, really that it has come down to “sides”. However; I think it should serve as fair warning to BOTH sides -NOBODY is safe! I’ve received MANY emails from long time, going pretty well distributors that had their franchisees taken. As well as guys in just 2-3 years and their franchise was pulled. This IS a fact and I think every distributor should be worried. I know the minute this posts, the come backs will read, “I’m not worried, look at me,look at me- I’m so great”. Honestly, I Don’t care. It CAN happen, to anyone next. No, I won’t be happy when the Great Ones fall, I’ll just feel sad that they lost too – it is inevitible.

• What I would like to figuire out is how many of the current people on this site are currently Matco distributors? I have a rural route with over 550 miles per week driving to visit my customers. It is not my statement that everything Matco does is correct, but what did you want them to do in the recession, buy your franchise back?? This whole country has went through some interesting times in the past few years, and the people who had large amounts of debt were really hurt. I keep hearing about Florida on here, the same state that had one of the highest foreclosure rates in the nation. Times are tougher than when I started over 13 years ago but as all humans have done I have adapted and conquered the new style of tool business(as all sucessful businesses have done) The Matco SBA(which I Had) loan program was just like mortgages or any other held bank entity, lots of fraud and loose rules. It is illegal for Matco to provide a franchisee with an income projection, thats the Law. I have seen many dbrs come and go through the years, and most of them(either Matco dbrs or any other brand) have failed due to lack of effective management, life changes or health issues. Jason is a friend of mine and his story is correct. These posts could do good if constucted correctly and were relevent to improving business. One of my other friends owns Subway franchises(14 of them) and they have predominitely the same rules as we as Matco dbrs do. Thank You for your time.

• matco tools took me money fast suger coated the whole buisiness.I was in the same group as tommy we went through the same crap.I will never be able to recover me losses,i think thay talk a good talk see you have money take it bleed you dry after you have no more money they kick you to the curb and start the whole prossess over its not the dream i was told good luck to you all if there is anythink i can do I WILL HELP call me or email [redacted]

• Kevin wrote: “My SBA loan not only had a sizeable down payment, but was also collateralized. If I would have defaulted, my collateral would have been sold to cover the loan…”

  Kevin makes an important point here. We are not just talking about abstract numbers, failure rates, etc. We are not just talking about closed businesses and lost livelihoods and ruined retirement plans. As Kevin points out: People have their HOMES on the line.

  Thanks for pointing that out, Kevin. Perhaps you do have a heart after all!

• Guest- And thet’s precisely why you must NOT let your inventory drop to nothing BEFORE you decide your business is not working. The majority of the money you borrow to start a Matco franchise is for inventory. The reason SBA funding is popular is that some (not all) of your collateral can be liquid inventory. If your inventory is gone, you will lose whatever else you put up. YOU GOTTA USE YOUR HEAD. Like I said before, I have never compromised my inventory. If I sell it, I order it. If the money isn’t there to re-stock,then something is wrong with your collection methods. So long as your inventory level remains strong, you have no risk of losing other collateral.

• Just a quick note to Matco Tools, TD Bank and SBA officials: Our intention is to give both sides of every debate ample opportunity to represent their views and provide clarifications or rebuttals of criticism. You are free to join this discussion via comments and/or submit a freestanding statement for publication.

  Email UnhappyFranchisee[at]gmail.com.

• “So long as your inventory level remains strong, you have no risk of losing other collateral.”
  Brilliant logic twisting!
  So the key to keeping from losing your home, according to Kevin, is to buy lots and lots of tools so that when you default they’ll take the tools but not your home.
  Great idea!
  Let’s ignore the fact that if you had the money to buy lots and lots of tools, you wouldn’t be defaulting, now, would you?

  How bout this crazy idea, Kev. Why doesn’t Matco Tools change the policies and fix the broken business model that is causing the highest default rate in all of franchising? Why doesn’t Matco Tools show its commitment to helping its struggling distributors succeed instead of seizing their franchises and reselling them?

  Crazy ideas, huh?

  Please feel free to divert the subject back to the distributors being completely to blame as usual… When half the members of a system are failing, it surely can’t be the fault of the system!

• “Sides” really, not seeing it. The only thing I see is some people are just randomly throwing statements and numbers out with no facts to back it up, and others are providing facts.
  I have to appologize Debbie, by reading your emails you sent to me I got the impression you wanted to create a distribotor site that distributors could go on, talk, and come with some ideas for change. Sounded good to me, instead what you have is a “pitty party”. Something that does not interest me. I think a distributor association could be a good think, but as long as you have guys like Tommy, Guest(what a joke), or Norton on it, you will not gain any traction for your cause.
  As a former DM I will say this, MATCO can’t just pull a franchise. You have to be out of compliance for that to happen, i.e. not servicing your customers, not paying your bill, not at 80% national average and so on, and with every case you get warning letters which give you time to correct the situation..
  So enough from me, I wish you luck with your route and this adventure, when you get serious about wanting things to change and not just having a “pitty party”, send me an email.

• Guest: throwing unfactual data out there, cant post your real name, cant post facts, everything you posted has NO factual basis, not even your NAME!

• Guest- Once again, you display your amazing lack of reading comprehension. I clearly did not say “buy lots and lots of tools’. I simply said replace what you sell, to protect yourself. If that’s too hard for you to understand, you simply should not own your own business. And here we go again- “the highest default rate in all of franchising”. SIMPLY A LIE. So Matco started selling franchises? When did that happen? I didn’t pay for mine- how much did you pay for yours?

• “So Matco started selling franchises? When did that happen?”

  Gee, Kevin, I don’t know. Maybe you should read the Matco franchise sales website? Or their franchise sales disclosure document? Or check with the states that Matco has registered with to SELL franchises?

  You really didn’t know Matco sells franchises? Are you slow, or just pretending?

• Guest- So how much did you pay for your franchise? Still waiting for your answer. Do you own one? I own two. Didn’t pay for either. Are you slow, or just pretending?

  Just found something you said that IS true- “Gee, Kevin, I don’t know.”

• Guest’s boss probably doesn’t let him check emails at work Kevin, since he probably doesn’t own a franchise.
  Let’s review; No franchise fee, No advertising fee, No fee for Promo Fliers, No Monthly Truck fee, No Monthly computer fee, No fee for Catalogs, No fee for training, No fee for Product shipped to you everyday of the week….the list goes on. THe only thing I can think of is maybe he took over a route from another distributor and bought the TP, but there are two problems with that, he would have to be a distributor and he would have bought the TP for 75 cents on the dollar, so he would have made 25%…NO don’t get it.

• The only franchise I know of in the tool industry that I know of is Snapon. Which tells me that guest is a snapon dealer,employee etc. That’s why he is so confused about how Matco handles franchises. This would also explain his lack of identity. The only difference between this business and a normal brick and mortar is this business requires a personality and a person who can accept their own destiny created by them. Guest probably has never sold a new MATCO TOOL IN THEIR LIFE. Just like the average American who is misinformed an cannot accept responsibility for their own actions.

• Kevin & Jason:

  If you want to shill for the man, you better bring your game up a bit. Your weak attempts at distortion and disinformation ain’t helping Matco’s image any.

  To claim Matco doesn’t sell franchises is just plain silly. I’m embarrassed for you.

  To pretend that Matco doesn’t make money selling franchises is insult to our intelligence. Distributors are smart enough to know “No franchise fee! No charge for flyers!” really means “We make our money selling stuff to you.”

  People know that when you resort to insults & personal attacks, as you’ve started doing, it’s because the facts are not on your side. Insult away. I’ll stick to the facts.

  Does Matco make money selling products initially and ongoing to distributors? Here’s what their current franchise disclosure document states:

  “The purchase of initial inventory from Matco constitutes a range of approximately 26% to 63% of the cost of the establishing the Distributorship. Purchases of the Products throughout the term of the Distributorship will constitute approximately 61% of the cost of operating the Distributorship.
  Matco will derive income from the sale of the Products by charging you wholesale prices that exceed Matco’s costs of supplying the Products. In the fiscal year ended December 31, 2010, Matco’s total revenue from the sale of Products to its franchise distributors was $230,903,000, or 82.2% of Matco’s total revenue of $280,886,000, as reflected in Matco’s audited financial statements.”

• Wow, guest, glad you cleared that up for me, I was under the assumption MATCO was selling me tools at their cost…hmm. Imaging that, a business selling something for profit…who would have thought.
  Facts???are you kidding me you could not even get the franchise disclosure document correct..Or as you called it “their franchise sales disclosure document”?
  If you are so good with disclosure and facts, disclose your name, and stick to facts, not sure anything you have said has been fact based.

• Guest- Every time you post, you just get sillier. “Matco sells franchises” A LIE. “Matco has the worst failure rate in all of franchising” A LIE. I wouldn’t call that “distortion and disinformation” I would call it lieing. Where’s your facts to back up those statements?

  So you think the cost of tools is a franchise sale? The paragraph you quoted contradicts what you claim. All it states is that you buy tools, and Matco profits from the sale of those products. If they didn’t make a profit, they would not have a company.

  Still waiting for you to state what you paid for your Matco franchise….

• Matco does not sell a franchise. They sell you a starter inventory which is required to have a franchise and is sold at a discounted rate compared to regular stock. There is a big difference guest. Don’t be a hater because you are a snapon guy. Your the one who decided to pay snapon $15000 franchise fee.

• Remeber guest. Snapon charges a franchise fee. Matco does not. Which means you have to buy a snapon franchise. But Matcos comes free with your starter inventory. So how does Matco sell you a franchise???????? Just trying to understand your problem. You cannot even understand the documents you refer to.

• wow, kevin you must really be bored…………. apparently you have chosen to make this your own personal crusade, if anybody has a comment – You have a come back.

  SBA Loan Fraud is a serious crime, yes I said crime. That will all be settled in Federal Court.

  I’m not an attorney, nor am I part of that law suit, so I will continue to read the NY Times and see how that unfolds. I suppose your rantings may be meant to divert attention from the alleged crimes – but all you have done is bring more attention to the distributors and their issues.

  None of the real problems will be resolved by petty bickering. However; THERE ARE REAL PROBLEMS, REAL CAUSES FOR ANGER – real people…………
  ALL of this commotion, ALL of this back and forth, ALL of these posts just validates the FACT -as Shakespeare said, “me thinks thou dost protest too much”

• Debbie- Yeah, I’m kinda bored today- just relaxing on a Sunday evening. If you would take the blinders off, you would realize that all I’ve done here is reply to lies and exaggerations. As I’ve stated before, if Matco has done anything illegal, thay should have to answer for it. That being said, if someone here posts disinformation about the company I’m franchised to, and base my living on, I will damn sure respond.

  If you would rather not see a response from me for a period of time, post between the hours of 9 am and 8 or later pm central time. That’s when I’m WORKING.

• To all:
  If everyone would read the complaint that was filed it might shead some light on things. What really stuck out to me was the actions of some of the former dm’s and others. Hopefully they have corrected that. I know there are good people that work for matco and good dist. (Even Kevin) At this point calling each other names and pointing out who know what and who doesn’t is not helping. It is a little entertaining. We are all going to have to wait and see what’s going to happen with the suit. I hope for all that it doesn’t effect or business. The more this goes on the more likely that some of our customers are going to hear about it . Then we all lose. Good luck to all. Just be careful what you ask for you just might get it.

• Paul your are correct, it appears all Kevin, Jay and I want posted are the facts. When people post lies, or opionions, or stories that are non fact based there is going to be rebuttle. Remember we were all sent an unsolicited email from Debbie who wanted to start this so cald distributor association. However I dont see any posts on here that would suggest that she has any ideas on how to accomplish this. What it did attract at the begining was individuals who did not make it in the business and want to bash MATCO. I am not going to stick up for MATCO as I had my own set of issues both as an employee and a distirubor. But what I will say is they are the best tool company out there to be associated with. And as I previously stated this business isn’t right for everyone, but I can bet you if a district manager would have come to Tommy’s house and said I don’t think we are going to offer you a franchise, because I just got this feeling you wont succeed, he probably would be involved in a discrimination lawsuit against them.

• All I can tell you Jason is IF I had been able to get answers from my DM, the DM of the other region, or any distributors in Colorado I wouldn’t have had to try to form an Association.
  Asked – emailed…..if anyone had a tool on their truck………………crickets
  Asked – emailed…………’who’ they went to to replace a windshield……………crickets
  Question after question after question after question after question – NO ANSWERS
  It didn’t matter what the question was, NOBODY had an answer, basic manners dictate answering a question when it is asked. so gee, sent out a ‘few’ emails and all of a sudden I got a flood of replies with more email addresses
  found another link with info
  http://messages.finance.yahoo.com/mb/DHR
  should be a good spot to add the below link, after all it is ‘financial’ page……..
  http://www.nypost.com/p/news/business/td_bank_tool_case_LFdZzYpQKpxieyeMSf6OMP#.TsJ7b0Hh3BM.email

• OK, seriously, this really makes me mad
  I had very POOR cell service on my route, ALL my customers know that
  I was emailing a single contact in Customer Service and getting answers.
  NOW that I DARED voice an opinion, I am being singled out, I am being discriminated against, I am the only one that has been told:

  I can email the general mailbox or call customer service…………the general mailbox can take 2 hours to one day to answer a question. A phone call would be wonderful IF I HAD CELL SERVICE.

  If EVERY distributor did not receive the email instructing them to ONLY email the GENERAL mailbox or call customer service THEN clearly I am being punished.

• Not sure what other questions you had so I am not going there, but a windshield, really, call Safelite or your insurance and see who they recomment. Bad cell service not Matco’s problem. Anyway not here to criticize you.
  You are putting the cart before the horse. If you want to create a distributor associaton, I would start by creating a website, make it for active distributors then start sending emails for people to join. As I previously mentioned, right now this is just “noise”, I can all but garantee nothing good is going to come from it.

• Debbie- Not trying to be an ass, but I’m sure you’ll take it that way. You’ve mentioned bad cell service several times. Just for background, when I started in ’89, cell phones were basically non-existant, had to use a pager, and made phone calls, even orders when I was out late, from phone booths and customer’s phones. Anyway, if you can’t call, how does your email get sent? My air card worked like a cell phone. I’m not tech guru, so maybe there’s some way I’m not aware of.

  Seen a quote earlier- may not apply to you, but I think it may for some here:

  “When everybody’s out to get you, paranoia is just good thinking”

• okay folks, im new here. i have just been recently terminated for not buying my 80%.

  i had 2 different routes in almost 4 years. my first route was so spread out. i drove 700 miles a week. there was a new route that opened much closer to me and i asked for it or i was going to resign. i was given the new route but no support. i had to provide the finances of a new distributor but i wasnt given the perks, ie 9% on psa accounts. i lost all my current purchase history and had to start over there.

  my dm took me for a ride of my new route, which took all of 2 hours. he said that i didnt meet the requirements for a meet and greet since i was already a distributor. it took me over 4 months and alot of hell raising to get my route sheets which i was supposed to have when i started. now i am out of business and my customers are calling me and telling me about some man that they have never seen before coming around saying that there would be a new distributor starting soon. this is the same man that supposedly did my initial route survey.

  i have only been out of business less than 30 days. i tried to return my inventory and was told that anything over 60 days or truck worn would not be accepted. most of what i typed in came up as non returnable. there is quite a game here that they are playing with other peoples money and futures.

  i spoke with my regional manager, mike ramey, 3 weeks ago about numerous issues and was assured that he would get back with me in a week. i have not heard from him since. i am glad that some have had great success and sorry that some have had none. it is thier way or the highway and when you ask for help they run like hell. i am out of business and my dm is telling distributors to call me about things that he knows nothing about or is willing to find out.

  after seeing all this on here i will definitely be calling Jerry. right is right and wrong is wrong. i just like so many here invested my lifes savings in this choice just to be taken advantage of and left in the cold. i had money in the bank and excellent credit and now i have none.

  after i left my first route they changed it drastically. i had a drastic change and lost 200 + customer count due to lay offs on a military base but i was told that it was my responsibility to fix it. not. there are a lot of valid complaints here if someone will look at the big picture. look from outside the box and not just from your world from the inside out.

• Kevin, no worries I see you don’t really have to try….

  Jason, guess you have all the answers….

  Just because you stomp louder doesn’t make you right. Your immature need to have the last word is just sad. But, you don’t scare me and despite your intent – I’m not going away. The hundreds of other unhappy franchisees aren’t going away either.

• Could someone explain to me what is wrong with this picture? I am seriously beginning to worry about Kevin’s well being. On the road after midnight and still finds time for psychotic rants into the wee hours of the morning.

  When I was on the road I hardly hard time to scarf down a sandwich. For God’s sake, take a break man before you blow a fuse!

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  Kevin on November 20th, 2011 7:50 pm
  Kevin on November 20th, 2011 8:29 pm

• Gary- I very much appreciate your concern. I assure you that my well being is secure, and I hope that eases your mind. You were obviously losing sleep over it, considering when you posted your comments.

  If you could please explain the “psychotic rants” comment, I would appreciate it. I depend on the wisdom of a failed distributor to set me straight on any false information that I have posted.

• Psychosis (from the Greek ψυχή “psyche”, for mind/soul, and -ωσις “-osis”, for abnormal condition) means abnormal condition of the mind, and is a generic psychiatric term for a mental state often described as involving a “loss of contact with reality”. People suffering from psychosis are described as psychotic. Psychosis is given to the more severe forms of psychiatric disorder, during which hallucinations and delusions and impaired insight may occur.[2] Some professionals say that the term psychosis is not sufficient as some illnesses grouped under the term “psychosis” have nothing in common (Gelder, Mayou & Geddes 2005).

  People experiencing psychosis may report hallucinations or delusional beliefs, and may exhibit personality changes and thought disorder. Depending on its severity, this may be accompanied by unusual or bizarre behavior, as well as difficulty with social interaction and impairment in carrying out daily life activities.

  A wide variety of central nervous system diseases, from both external poisons and internal physiologic illness, can produce symptoms of psychosis.

• Richard, Welcome to the cause. Do be sure to call and talk to Jerry. He is going to make everything right and hold Matco’s feet to the flame. Hundreds have been discarded as yesterdays news, you are not alone.

  Forget about Mike Raimey helping you or calling you back. He is a complete turtle that hides in his shell instead of dealing with issues at hand. Ostrich also comes to mind as well. ;-)

• Gary:
  You are wrong about these guys being psychotic. They know exactly what they are doing. I’d argue more for snakes and weasels than turtles and ostriches.
  They are like the house slaves on the old plantations. They’ll inform on or criticize the field slaves just to look good to the Master & protect their warm beds and hot meals.
  These guys will deny that the sky is blue if they can divert the conversation from stories such as yours, Mike Norton’s, Tommy’s, Todd Peterson’s, Anthony’s, Debbie’s and others.
  Don’t let them frustrate you or divert the conversation. Everyone should keep posting the truth & ignore them.
  Prospective distributors, like Don, will see the red flags and think long and hard about joining.
  Fellow distributors will see they’re not alone and call Jerry.
  Matco and Danaher and their commission-seeking suckups will feel it in their pocketbooks and be forced to change their predatory practices and fix their self-serving business model.

• Gary- I appreciate the dictionary definitions, and the time you spent to look them up, but you again missed the question. I asked you, a failed distributor, to set me straight on any falsehoods that I have posted. In not doing so, you have apparently proven yourself in line with your psychosis definitions.

  Guest- I’m still waiting on hearing what you paid for your franchise.

• I received the below email today regarding “Freight Claim Policy Change” – I take GREAT issue with this as they are proclaiming a CHANGE in policy.
  If this is a CHANGE then I was singled out and treated differently in August. I received a damaged cart, had a signed authorization on file with the freight company, and Matco WOULD NOT FILE A CLAIM ON BEHALF.

  I do not have the alternative options for delivery available:
  1. My route covers too much territory and a “local” terminal is not close or convenient for even possible for me to get to during business hours.
  2. I have no friends or relatives living nearby to accept deliveries.
  3. No carrier will meet me on my route as it covers too much territory and high mountain passes.

  The cart that was delivered in August – had actually been ordered in APRIL- arrived severely damaged, Matco would not assist me with the claim, $460 was billed to my tool bill for a cart that I could NOT sell. It took 2 months of disputing the claim with the shipper and ultimately HVH Transport sent me a check for replacement parts. I then built and was able sell to the cart – 6 months after I placed the order.

  Bottom line – a mass email has been sent company wide to all Matco distributors proclaiming
  “Dear Matco Distributor Teams,
  Effective January 1, 2012, Matco Tools will implement a policy change regarding freight claims. If you
  currently have a letter on file with your freight carrier requesting that deliveries be made without you present
  and no inspection required, we will no longer be able to file a claim on your behalf.

  Matco REFUSED to file a claim on behalf in August – 5 months prior to this “policy change”. I feel this to be discrimination.