MATCO TOOLS Franchise Complaints

4,850 thoughts on “MATCO TOOLS Franchise Complaints”

• Why is guest2 the only one trying to defend matco? Is it not evident to you that matco has a problem? Look at the complaints here. Its not just matco’s fault. They are a part of the problem, a big part.Can’t you see the writing on the wall? What about the chargeback when doing a psa in the last 90 days of your business? Was the agreement on the psa between me and the mechanic or was it between matco and the mechanic? I did not approve the guy for credit. Is matco too lazy to go after mechanic for payment?Matco is the one who approved the guy.When you go to best buy and charge a tv on their credit card, does the bank charge it back to best buy if you dont pay? Hell no, the credit card company assumes responsibility.Why should matco have the power to charge a purchase back to the distr? They agreed to give the guy credit.

• One last question for admin, then you can enjoy your weekend. If I send you an email to that address is it strictly confidential?

  YES – ADMIN

• There was an early draft of my 3:27 comment that accidentally got sent to subscribers of this discussion (it was not published to the site). In it, I referred to a couple of currently successful commenters as suck-ups or something. It was unprofessional and unintended and I apologize.

  We have operated this site for 4 years. Successful franchisees blaming failed franchisees for being lazy, not following the system, blaming others, etc. is nothing new. We hear it every day. And sometimes they’re right. But in 4 years I can’t remember running a story quite like Matco’s, with once-successful franchisees alongside those who struggled from the start both claiming that the company is intentionally feeding off their failure.

  With one class action lawsuit and apparently another in the works, a frighteningly high SBA loan default rate, a vocal throng of angry franchisees, and an FDD that allegedly reports 49% franchisee turnover, no one can credibly claim that there is not a big, big problem here. As someone pointed out, even if that problem is franchisee recruitment, there IS an undeniable problem.

  What is causing this problem? Do the problems come from the top? Is this franchise system intentionally churning franchisees for profit? Or is the problem more mundane? Inefficiency? Lack of control over RMs and DMs? An imbalanced route system or inefficient business model?

  We intend to keep exploring these questions until we get to the bottom of it. Hopefully some of the Matco staffers and successful dbrs will pitch in some valuable insights beyond the deny and distract tactics that a few have taken.

• A lot of blame and a lot of finger pointing won’t fix what is broke.

  It is too late for some, and probably too late for others, although Matco Tools will survive. Let’s hope what comes of all this is a BETTER company. It is an inherent human quality to care about other people. Nobody ‘wants’ to see anybody fail. Nobody invests large sums of money and ‘wants’ their business to fail.

  I see it like a race engine………..

  Driver did her job, the engine was built sound, ran fast and consistent. It did have a catastrophic failure when a wrist pin let go and the piston went through the wall of the block.

  The block cannot be repaired – and it is broken through no fault of the driver or the engine builder.

  Simply put – a PART FAILED.

  The driver (DBRs) are doing their job. The engine (Matco Tools) has built a company that should run smoothly. However; a PART has broken and the FRANCHISE has failed.

  In the case of Matco Tools – that PART – consists of the requirement to Purchase a certain dollar amount, routes with inflated customer numbers, expenses under estimated and budgets improperly completed, false income representations, misleading information regarding extra time with family, and false promises of ‘freedom of owning your own business.’, etc.

  In the case of the race engine – it makes no sense to tell the driver she did something wrong……….. a piece in the assembly of that engine FAILED.

  In the case of the Matco distributor – again – makes no sense to tell the DBR THEY failed. Something in the structure of Matco Tools FAILED.

  When any of the Major manufacturers of automobiles has a defective part – they issue a Recall. If there was injury or death resulting from that defective part – they are held ACCOUNTABLE. They compensate the injured. Then the auto manufacturer fixes the problem and moves on.

  Matco Tools has a defect in their structure that has caused financial injury and NEEDS TO BE HELD ACCOUNTABLE. Matco Tools needs compensate the injured, fix the problems, and move on.

• Debbie, a wonderful point you just made.Matco has a problem and they wont admit it.Look at the valuable info admin just made. Thanks admin. There were alot of people hurt here and no one wants to admit fault. We are both at fault to an extent.Matco continues to sign people up to watch them fail.Whats wrong with this system, it should be illegal.EVERYONE AHAS A VIABLE PROBLEM WITH MATCO.

• I truly feel that Matco has to step up like the Auto manufacturers have…….

  They need acknowledge there IS a problem.
  Compensate those injured because of their defective practices.
  Fix the problem and move on

  We WILL make a difference – look how many posts have been made! People are READING and word is getting out. The Facebook page has had over 25,000 VIEWS
  It takes courage to make a post, but the story is important and interesting and has captured the attention of MANY – LOTS of people are watching and reading!!!!

• Thank you

• Admin, appreciate the apology, but at the same time you once again start putting up figures for Tommy, so I have to question if you are a moderator or involved with marks and Klein on this lawsuit?

  I hope you are a moderater.

  [We are neither beholden to nor involved with either Marks & Klein, Matco Tools, Danaher Corp. or their competitors. While a better time to ask this would have been BEFORE trying to imply a connection that doesn’t exist, we’re glad you asked. Please feel free to now direct your comments to all the important issues on the table. Thanks, ADMIN]

• Just a few more comments and then I’ll return to my silent observation chamber in the tower of UnhappyFranchisee.com World Headquarters where I belong. I would prefer to simply propose the discussion and let the insiders who understand far more about the system and how it works debate, argue, agree and get to the truth.

  – If anyone wants to share info, insights, documents, requests or ask questions offline, confidentially, they are free to email them in confidence to UnhappyFranchisee[dot]com.

  – There are two sides to every story, and we are missing Matco Tools’s side. Attorneys and bad PR firms advise big clients like Matco not to engage in conversations like this, but that advice is short-sighted & pre-Web 2.0. It’s far wiser to join the conversation, acknowledge problems and explain what’s being done to fix them.

  – Someone mentioned Penn State. We are in PA and rocked by the scandal. While it’s uncomfortable and not equivalent in many ways, it is an important example of how not acknowledging and confronting problems can have disastrous consequences even for the insitution they sought to protect. It’s better for successful dbrs and execs to acknowledge and confront these issues and not wait until a fleet of Matco Trucks pull up to the Danaher Corporation Board of Directors Annual Meeting in protest before dealing with it.

  – Debbie has posted a very astute and eloquent automotive metaphor that really sums up the situation. No one’s doing Matco Tools any favors by denying that something’s going wrong in that engine. I hope in the next few hundred comments you all can find and define the problem, and propose what needs to be done to keep the whole thing from blowing up.

  Carry on… keep up the great dialogue…

• Awesome, THANK YOU. have a great weekend.

• Ok, debbie you are now captain of the football team, besides apologizing what is the first thing Matco should do to make things better for dbr’s

• Guest3, Captain? sweet! never wanted to be a cheerleader LOL

  an Apology would be nice,
  Getting out their checkbook seems in order

  Changing a few things, when/if they are ever serious –

  Guessing though, you’re just making fun of me.
  It’s cool – I knew full well what I was getting into when I took the bat and hit the hornet’s nest, but I won’t run, this deal is serious and important (not just to me)

  So, if ever Matco wants to listen, I’ll be happy to share.

• I was serious.

• there was another distributor that quit himself. matco had supposedly told him that there would be no 15% restock charge. he sent in about 40,000.00 and got back 12,000.00. then they charged him 2,500.00 in misc charges and gave different reasons for giving back the tools. i told him about this site and sent him the link. he is supposed to check it out.

• Matco doesnt tell anyone that. You have to get written approval from DM and RM to have the 15% waived, I know of only one guy that got it, and it was because he had cancer. A guy I know had an Exxon Franchise, had over $100,000 in inventory, could not return anything because with Exxon and most franchises when it comes to quitting you Cannot return inventory. Could you imaging if you were a quiznos franchisee and you had a bunch of meat, chease, bread, better sell it all off.

• Talk about unhappy, do a google search for Snap On Tools at Sears. Yep thats right
  you can buy Snap On Tools at Sears. Not to mention they have been testing the market at Costco for years with individual items. I guess we can be thank ful for that.

• Maybe you haven’t checked the Sears Catalog very close. If Danaher makes it, you can buy it elsewhere. The one example: Pinless swivel impact sockets. I thought I was the only place in town to have those (not counting Mac Tools version). Nope… In the Sears catalog.

  The Tool business has changed in the last 10 yrs. Handful of manufacturers and multiple distribution channels. 90% of what you have to offer is offered by someone else too.

  Your not selling tools, your selling service. If Matco doesn’t give you good service, it makes it more difficult for you to do it profitably.

• I have and I know former…that’s my point the problem with MATCO it’s too easy to come into business, so you attract every Tom, Dick, and Harry that wants to own his or her own business. They don’t realize it’s a customer service, relationship type business where you cant be a wack job. You have to have some type of a personality.

  THen they blame it on the route when they can’t succeed! This isn’t McDonalds where the customers come to you because they are hungry and the burgers and fry’s are good. It’s selling your self because half of what MATCO, Snap On, MAC, and Cornwell sell you can buy somewhere else.

  I have been in this business along time, seen one guy sell a 1,000 in a route, go out of business, then a guy comes into business with a good personality, keeps his truck stocked and sells 10,000 a week. This idea my route sucks, is B.S.!

• Regarding failure rates.

  I can tell you this. My Graduation class in Stow, OH had 10 franchisees in it. Guess How many still have a route? 1

• Guest3!

  Are you a moron?

  Where in the hell do you think Sears tools come from? Danaher.
  If you want a Matco wrench go to Sears and buy the Professional Series. It is made of the same Material. Almost all hardline product at Sears comes from Danaher.

  Who owns Matco? Danaher.

• Good point about the Quizno’s and returning inventory. Now, imagine you just purchased 5 times the meat, cheese, lettuce, pickles, jalepenos, onions, peppers, tomatoes, etc. because you are selling alot of sandwiches. Then, Quiznos comes to you and tells you: You can’t sell to anyone out of town, the surrounding towns, the people who live on 8th st., the people who live on Honeysuckle, etc.

  Now Mr. Guest3 what are you going to do with all the food you just bought and are not going to sell and how are you going to sustain the new purchase average that they just implemented when they chopped your customers?

  Seriously Mr. Guest3.

• I was with ya till the end… My route sucks! Not Matco’s fault, just everybody in town is either laid off or moved out of town to find a job. I have no problem making a go of it, BUT… there is no way I can do 80% with the head count I have.

  I understand why Matco doesn’t give me more customers, there is nothing to give.(routes filled on all sides of me.)

  I just expected Matco to understand the economic situation some of us are in and ‘pardoned’ the 80% rule.

  I don’t know (or care about) your situation or anybody elses, but I financially don’t need to turn those kind of numbers to make myself happy.

  Matco wasn’t happy with 75% in depressed town, so now I’m out and they have nothing coming in(no distributor to take the route) and a lot of customers mad that there is no Matco to do their warranty. I would hate to be the new Matco Distr in this town :)

• Do you understand the SBA scam Mr. Former Dist. If you don’t get familiar with it. I understand it fully now. If you understand it you will understand why Matco wanted you out even though you were at 75% of the National average as you are stating. You will also understand why Matco is churning distributors.

  You see it is pretty simple. You are starting your Matco Franchise. You don’t have the cash to start it but you have good credit and 80,000 equity in property you own. Matco will lend you money through a guaranteed SBA loan. This means if you default Matco will get paid reguardless. Thus, the more people you churn the more guaranteed money you can get. Seems ridiculous doesn’t it.

• Mr screwed I had 16 in my class, 13 years ago, don’t know how many left, don’t care either, the last time I talked to any of them was the last day of class I didn’t go there to make friends.

  I don’t think I am a moron.

  Mr screwEd who sounds a lot like Todd a Peterson, you are the guys we all complained about, 800 headcount routes that you just cherry picked, then when your route was cut down to 325 you couldnt survive because you actually had to provide service and sell.

  You are the guys Tommy boy wanted to force you to resign franchise agreement and get rid of your charter.

• Former can’t answer for Matco why they arent happy with 75% . I am surounded too, in fact have a couple matco guys across the street from me, so I cant grow, just have set myself apart from my competition.

• Guest3

  So you had 16 in your class and you could care a less how they did and if their still in business?

  Matco must love you!

  A distributor who is selfish and only looks out for #1.

• Guest3

  If there are 3 distributors on one street and a brand new shop opens up with 13 techs. Who gets the shop?

• Relentless, when you assume you make an ass out of yourself. I care about my fellow distributors. You have no idea who I am or what I have done. Just last night I sent 6 close friends (fellow dbr’s) an email on a tool that I discovered. By sending it to those 5 people who are in different states, I know they will pass it along to a few of their close distributors. At the time I went to class I wasn’t there to make friends, I went there to learn as much as I can so I could succeed, because I had never owned my own business before, I didn’t get involved in all the drama of…oh call me…I will miss you. I was worried about being successful so my wife could retain her status as a stay at home mother, which 13 years later status still in tact.

  You see successful distributors complain about MATCO too, but then they put it asside and go out and sell, because ultimately the only person that determines your success is yourself!

  Been a while since I seen a shop open with 13 techs, boy that would be nice. Depends what side and at what end. In January an Audi dealership opened, it was in the middle of our routes, but on the South side of the road, which about 80% of my shops are. I waited about 1 month before they opened, called my DM and asked him if anyone had called him about the shop, he said no, so I asked him to put it on my list of calls.
  But see the difference is, I work close with the two other guys. we trade tools, accounts, and shops frequently. One of the distributors specifically, we have traded a half a dozen shops. Sometimes for one reason or another personalities dont line up, for example I had a motorcycle dealership, 10 techs in it. I went there for 2 years, maybe sold 1,500 combined in there. The other distributor had a national tire company with 3 techs. 2 of those techs used to be my customers prior to going there. He wasnt selling anything at the tire shop, I wasnt selling anything at the motorcycle shop, so we swaped, YES I gave up 10 for 3. Best move ever, I am selling at the shop I go to, he is a harley guy so he is selling at the shop he gained.

  Matco must love me?…I doubt it, I am a 6 digit number along with everyone else, I think at times they love me, but like Debbie I have sent a few emails to Lauber, and others to the point of, hey we get the point you dont need to send anymore emails. So personally I don’t think they care, but then again, when it comes to my business I only care what my customers think.

• Welcome Relentless
  Welcome Mr Screwed

  nice to see some new posts :)

  Richard – hope you got that other distributor to log on!

  now, Guest3 – you confuse me – almost with every post –
  Come on now, distributors are not failing IN MASS because they
  “were not cut out to sell tools”, or because they “didn’t have a good personality”,
  or because they “didn’t work hard enough”
  While I’m sure there are a percentage of failures IN EVERY JOB because of those listed reasons
  THAT IS NOT THE CASE HERE – MATCO TOOLS IS HEMORRHAGING DISTRIBUTORS AT A ALMOST FATAL RATE

  I agree, people can fail at anything and some will fail because of your reasons

  AGAIN, THAT IS NOT THE CASE HERE, NOT NOW, NOT WITH MATCO TOOLS

  The ‘status quo’ can no longer be……..
  Change MUST happen
  Compensating the damaged distributors – must happen
  and Matco must move on

  The result will be a better company and happier distributors

• i know that when i got my initial inventory there were a few craftsman sockets in the inventory. in one of my orders i recieved one of the red wrench racks that i had ordered and it was labeled snap-on instead of matco. sears sells alot of mayhew products at a much cheaper price. they kill us with the prices on gearwrench and who owns that, danaher. so why cant we get as good a price. just saying.
  @ debbie- i did give the guy the link to this site. i have passed it on to several distributors, some still in and others who are out.
  it is hard to sell to some shops who are so not profitable that they can barely afford to keep their own doors open. some mechanics may still have their job but maybe the wife got laid off or hours cut so it hurts his play money. then the skips, people have no problem taking your product and running like hell. my regional mgr told me i didnt have a high enough skip level and i should raise it. mike ramey. i told him why do i need to increase my skips. if they cant pay then i dont need to sell to them. it was just to get me to have to buy more.
  i have credits over 10 months old that they wont honor, keep playing stupid. i keep refreshing their memory with the old emails showing it and they still dont remember……. hellooooooooooooooo anybody home, doesnt sound like it huh.

• Guest3

  I am here and I put my name on my post. Looks like you added a shop recently. Did you fill out a Drop/Add form when you called your DM and did you and he sign that drop/add form to make it part of your route. If you didn’t I would make damn sure Monday first thing that you have your DM do that or some day in the future you will be making posts on here like I have been. You see when you train in Stow, OH they don’t tell you things like that. I don’t know of anyone who has ever done a drop/add to make a shop part of their route but I assure you their is a proper form.

• Guest3

  I had my doubts whether you were a distributor or not but some of the things you said in your last post actually make sense. So, why so much hate about this website? If you look me up on facebook and we could maybe have lunch someday I would love to show you the true face of the franchisor you are not seeing and the franchisor you will never see until it happens. I guarantee 20 min. with me and you will not be talking on the site as much in a negative way. See, I can prove everything I have said on here because it is real and I have proof. I have never had a head count of 800 and don’t think I could service that many customers. I had somewhere around 600 customers when I was purchasing 9000 per week from Matco and putting in about 70 to 75 hours per week Mon-Fri.

• Todd
  You are right I am a distributor, not lying about it. Everything with the exception of my name I have posted is true, even the 3 boxes in 3 days, thought I had one on friday but couldnt make the deal happen. I am sure we could have a great coversation, and someday i will probably look you up on facebook. I don’t think I am the one spreading the hate though, I would have to say Tommy and Debbie are succeeding at this much better than me.
  And no I didn’t have my dm fill out the form, I know I should, I know there is one, but quite honestly, don’t talk to my DM that much. I know they are supposed to call every week, and they are supposed to ride, but I would rather he worry about someone else.
  I know there are some great DM’s out there, but like any profession some just aren’t that good. I said it before, will say it again, mine could be fantastic or he could suck, I don’t let it affect my business, if and when it does, then I will deal with it.

• Debbie, its funny how you keep calling for change, but no ideas??? I asked you what the first thing matco should change and you say open their wallet. You don’t want change, you only want cash!
  I hope that doesn’t confuse you.

• Change
  Yes, compensate the damaged DBRs
  Eliminate the purchase requirement
  Go back to geographic territories
  Let distributors decide if they need a newer truck
  Expo – stop over charging for the trip, and a whole long list more
  Recruiting – no more false promises of mountains of $$$$
  DM – they stay off the trucks and stop comprimising customer relationships
  Warranty Returns – stop shorting our credits and lots more
  …. for starters

• Oh, I am not spreading ‘hate’
  You just hate hearing what I say
  What I say is the truth, Todd is completely right
  you are not seeing past your own success
  You need to talk, in person to a man kicked to
  the curb after years of having a successful business
  You need to talk to the exMarine (certainly knew discipline)
  and hard work who was kicked to the curb because he
  didnt meet that magic PA amount and Matco wanted
  him to get a newer truck
  You need to understand this site is trying to help
  You still confuse me, I can’t understand why you think
  you’re immune –

• Debbie, I would say change has already happened due to this site. One person, and who knows how many more have decided not to fall for this pyramid scam and keep their savings intact.

  Just this one single change helps me sleep a little better at night.

  Other changes are probably taking place at light speed that we are not even aware of. Matco is scrambling for damage control due to the fact angry voices are being heard AND WILL NOT BE SILENCED !

  Current DBR’s probably have a little more breathing room because Matco will be more reluctant to just trash their lives and ramrod through another SBA loan since their illegal behind the scenes deals are exposed.

• Thanks Gary, that is exactly why I keep going ;-)
  “We are making change happen”. LOL
  Probably not what Matco meant when they plastered that
  phrase all over their propaganda!

• What I am interested in is that I haven’t heard of matco using sba for quite a while. Seems like they have been pushing the matco financing more than ever. When I became a DBR over 11 years ago they tried to talk me out of sba financing and into Matcos self finance. I chose the sba and paid the lower interest rate(that’s right sba loans have lower interest rate) and longer term(10 years vs. 6 years). It seems like the suit you all keep referring to is one of sba financing in the early to mid 2000’s. What I would like to know is with the current DBR “churning” you refer to, how many current dbrs are affected by this problem.

  Many of the other issues brought up are about issues with the contract signed. If you didn’t like the contract them why did you sign it???? Once you sign it you are bound by things like psa chargeback, purchase average, bill payment etc. They could have chosen to be forgiving during the tough economic times but were not bound by law to do so. So what I am still trying to figuire out is how are you going to sue someone for your failure to abide by the contract, and their execution of the termination rights it contains in that contract.

• Well you see….. guest2

  Matco finds District Managers who need to make money and gives them incentives (You know! More MONEY) to hire new distributors. Not hire and keep distributors.

  Here is another GREAT point. Why would Matco throw advertising into DISTRIBUTORS calenders promoting franchise opportunity if they are not making a lot of money on new distributors.

• Guest2 well, that is exactly what you’re hearing
  about, you’re just not listening

  The SBA Loan fraud is brought by one distributor. It doesn’t
  matter “who” or “how many” because the fact Matco may have
  committed Fraud should concern everyone

  As far as the churning – 47% DBR failure rate according to
  Matco’s own docs, well …….

  Everyone knows it is happening –

  No amount of diversion talk will make it go away

  It is happening to distributors in Every state, Every day,
  distributors in 2 or 3 years and worse unfair termiations of
  distributors in for 10, 15, or longer – just so they can
  reap the $$ with fresh checkbooks faster

  Courts have found issues with all kinds of contracts and
  have legally forced change. I don’t believe anyone thinks
  Matco’s contract is “iron clad” and if there is a chink in the
  armor it will collapse

• Calendars! Why, indeed is there an ad page
  to lure in new distributors? Why do we “have to” hang
  the recruitment sheets on our truck? My DM wanted
  everyone in my district to take a picture of our truck and
  Prove we are displaying!

  The Almighty Dollar! NEW distributors make Matco $$
  And More NEW distributors make Matco MORE $$

• WOW! Relentless.

  You are exactly RIGHT! I hadn’t bought calenders in 09′ (because I was broke and had no money because my DM would not resurvey my route when he told me he would) and my customers were pissed. So I bought some in10′ because Matco had given me more customers to call on and I was actually caught up and decided rather than pay myself some money I would do what I had done when I started my franchise “Promote it.” I bought calenders and on every fourth page was an advertisement for NEW MATCO FRANCHISEES from matco. I was so pissed I called corporate because here is a company that had already sent me a separation letter and now they are using the money that I am paying for my calenders and to advertise for more Matco Franchises. I even asked them if it was legal.

• OOPS! That last comment should read.

  I was so pissed I called corporate because here is a company that had already sent me a separation letter and now they are using the money that I paid for my calenders to advertise for more Matco Franchises. I even asked Customer Service if it was legal.

  I don’t think in our Frachise Agreement we are bound to promote MATCO’s interest through advertising are we? At least I was told by the District Manager who helped start my business that I would “Be my own boss” “Take vacations whenever I choose” “Go to work when I want” “I had an entrepreneur spirit” “Matco takes care of its distributors” LIES< LIES<LIES

• Guys and gals, this site is about how unhappy franchisees are with their franchisor. Matco is not a bad company as I said before. Thier policies and procedures are a different story.You can not maintain this type of failure rate and say nothing is wrong.They have D.M.s that mislead potential distr by giving, false information, falsified routes, madeup head counts, potential money to be made, rushing docs, dead routes, the alleged fraudulent business transactions between the bank and matco,etc, the lisr goes on and on.Debbie is 100% correct in her statement, she dosen’t sugar coat anything, she is like me and tells it the way it is. Is it fair they have different types of franchises? We are all the same and they should be required to use mdbs,sign the franchise agreement and abide by the rules like everyone else. If you go back and read, alot of the complaints are against the D.M. and R.M. WHY? Matco needs to settle with distributors, admit fault, change policies, get rid of a few D.M.s and R.M’s, listen to dist complaints and everything else Debbie stated above. We need to STAND TALL, BE PROUD AND BE LOUD AND CONTINUE TO BLOG ALL SITES POSSIBLE. GO GET EM JERRY.

• Hey Guys did you hear about this one? A guy signs up for a Distributorship with Matco. He is going to go to work in Joplin, MO. He goes to training in Stow, OH comes back loads up his truck and starts his route. Only to find out that Joplin has been getting service for the last two years by a Matco Distrbutor already.

  Supposedly that route was surveyed by a DM already as required before you can start a route with Matco.

  Guess who is the DM that got him started in Joplin. You guessed it! The same DM that performed a bogus survey that helped lead to my termination.

• Sounds like they way they do business.How many more stories are out there that we haven’t heard of like this? I was told recently about a guy in my district where the D.M. is trying to find a reason to terminate him, because the distr cussed him out. Gators district is on the decline and I wonde why? They look for any reason at all to terminate.

• One of the big challenges to getting anything to change is that parent co. Danaher Corp. a $13B Fortune 250 company traded on the NYSE. Do you think Matco execs get hammered every quarter to make sure their distributors are being treated fairly, that they were not deceived during the sales process or that they are able to make a decent living? Not likely.

  Matco is not likely to change anything unless they either can see a short-term economic advantage to it, or they are forced to by lawsuits and government intervention. As long as they can keep selling franchisees to replace the ones they lose each year, nothing will change because it’s all about the $$$.

• Guest

  WOW! Your absolutely right.

• Just wondering……………………….
  What would happen if STOCK VALUES dropped?