UPDATED 10/12/10 CarePatrol Senior Care franchise has touted its aggressive growth as an indication of the success of its franchise offering.
A CarePatrol Senior Care press release in 2009 boasted of four franchise sales in its first month of franchising. A recent press release boasted that, only in its second year, CarePatrol has 16 operating franchises, 6 corporate owned stores and 70 additional territories on contract.
CarePatrol was in Denver in September, 2010, “speaking to 40 potential franchisees for the 2 remaining territories in the Denver area.”
However, CarePatrol Senior Care franchise has been the target of a scathing complaint on RipoffReport.com, where Anonymous wrote:
625 N. Gilbert Rd.
United States of America
Web Address: www.carepatrol.com
Category: Franchises Submitted: Sunday, August 01, 2010
Posted: Sunday, August 01, 2010
This company claims to work in the senior care industry providing assisted living placement services to families.
They promise to provide a steady stream of leads for free but what they send are useless saturated leads and come in very infrequently. The system itself is laughable and completely useless.
Anyone with an ounce of intelligence could develop a much more successful method. There is no support given and the only time they heard from the corporate office was when they requested their “licensing fee”.
The most pathetic thing is that this company knowingly and aggressively sold franchises while involved in a class action law suit with another franchise company without informing any prospective franchisees. Most likely a violation of the law.
From what I’ve heard most of the franchises this company has sold have failed, are failing or have been abandoned.
These people should be in jail!!
While anonymous comments should be taken with a grain of salt and independently verified, the statement “most of the franchises this company has sold have failed, are failing or have been abandoned.” is especially disturbing. UnhappyFranchisee.com invited clarification and/or rebuttal of the Anonymous RipoffReport complaint from CarePatrol.
CarePatrol CEO Vigorously Denies the Allegations
CarePatrol CEO Chuck Bongiovanni vigorously denied the allegations, stating on RipoffReport that the complaint “was written by a lazy franchisee that were [sic] terminated just prior to this report showing up by an anonymous writer.”
Mr. Bongiovanni provided a point-by-point rebuttal (see comment section below), which are excerpted here:
RE: the allegation that a CarePatrol franchisee lost $30,000: Mr. Bongiovanni states “I do not know of any franchisee who has lost $30,000 due to the CarePatrol Franchise System… NO CarePatrol franchisee has mentioned, stated or alerted us of ever losing over $30,000 due to the CarePatrol system.”
RE: That CarePatrol promises to a steady stream of leads but they’re useless: Mr. Bongiovanni states “CarePatrol never promises to provide a steady stream of leads to anyone…The way our franchise royalty works is that we only get paid for leads that we provide that are serviced by our franchisees. If we do not provide leads for our franchisees, we do not get paid….”
RE: Lack of support: Mr. Bongiovanni states “Our support is outstanding. We are available 24/7 for our franchisees and I am positive that they all will attune to this.”
RE: That the company did not disclose involvement in a class action lawsuit: Mr. Bongiovanni states “CarePatrol has NEVER been involved in a Class Action Lawsuit ever.”
RE: Claims of franchise failures: Mr. Bongiovanni states “…this is absolutely false. None of our franchisees have EVER failed… We had one franchisee abandon his franchise after he moved out of the continental United States to be close to his daughter.”
See the full rebuttal comments from Mr. Bongiovanni below.
ARE YOU FAMILIAR WITH THE CAREPATROL SENIOR CARE FRANCHISE OPPORTUNITY? WHAT DO YOU THINK? SHARE A COMMENT BELOW.
Company responses, clarifications or rebuttals welcome. Contact the author/site admin at UnhappyFranchisee[at]gmail.com.