CarePatrol is a young, rapidly growing franchise system whose franchisees provide senior care consulting and referral services.
Recently, an anonymous commenter, claiming to be a friend of a failed CarePatrol franchisee, posted a scathing attack on (and warning about) the CarePatrol franchise opportunity.
CarePatrol CEO Chuck Bongiovanni responded with a point-by-point rebuttal of the complaints (read both complaint and rebuttal at CAREPATROL Franchise Complaint – Updated), and angrily criticized UnhappyFranchisee.com for writing about the complaint.
Since Mr. Bongiovanni’s response, 3 CarePatrol franchise owners have posted comments praising the CarePatrol franchise and rejecting the anonymous critic’s contentions that most of the young chain’s franchise owners are struggling.
CarePatrol franchise owner Paula Vaughn of Tucson wrote:
As being one of the first franchisees with CarePatrol I totally disagree with the comments made by the anonymous submission posted on Sunday, August 1, 2010.
This franchise model is proven, works and is extremely successful. CarePatrol is based upon many years of hard work, experience, honesty and above all ethical practices when servicing our senior population. There is extensive support and training offered and required for each franchise owner. CarePatrol promotes success and is always available to assist with any issues we may have.
I am very satisfied with the growth and anticipated growth of my franchise. My greatest reward is the heartfelt thanks that I receive from my many clients when I have helped them solved their eldercare need.
CarePatrol franchisee Mike Messer wrote:
I purchased two CarePatrol franchises and ended up purchasing another a few months later. All three are profitable and growing every day. There are many negative people in the world who do more complaining then working. The anonymous posting lacks creditability. I have nothing but great things to say about CarePatrol…Well let me say 100′s of my clients have nothing but great things to say about CarePatrol.
CarePatrol franchise owner Sandy Messer wrote:
My husband and I currently own three franchises of this company. We purchased the first two in April of 2009 and then, because things were going so well and we were so pleased with our experience, we purchased the third franchise in June. I was amazed by the letter your Web site received from an anonymous coward. I personally take strong exception to anyone who doesn’t take responsibility for their own words, but that is only the first issue I have with this person.
My second issue is my franchises are not failing; we have made a steady income and rather than feelings of stress and sleepless nights, I go to sleep every night knowing that I have helped people. I have countless letters from families we have worked with thanking us for the blessing of finding our services.
As to a steady stream of free leads, we do receive a steady stream of leads. We don’t pay any fees until a placement is made and then the costs of those fees is minimal in comparison to other franchise opportunities. Apparently, the author of the letter has never worked with our corporate office; it has always gone above and beyond to answer my questions and offer support.
It is most disturbing to me that this Web site would post anonymous letters from a person committing libel. It is truly sad that a company that has helped countless seniors and their families is being attacked by a nameless coward who knowingly and aggressively lies.
ARE YOU FAMILIAR WITH THE CAREPATROL SENIOR CARE FRANCHISE OPPORTUNITY? WHAT DO YOU THINK? SHARE A COMMENT BELOW.
Company responses, clarifications or rebuttals welcome. Contact the author/site admin at UnhappyFranchisee[at]gmail.com.