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1-800-VENDING Complaints

June 5, 2011

1.800.VENDING Complaints:  Have you had any dealings with the 1-800-VENDING business opportunity or 1-800-VENDING vending machines?  Please share a comment about your experience – good or bad – below, as well as advice for those considering investing with 1-800-VENDING.

1.800.VENDING marketing – from its website to the Google ads which may be appearing on this page – is impressive. 

The bios of founders Michael Burnett and Jeff Marsh are impressive. 

The pictures of its headquarters in Kaysville, Utah are impressive.

And the 1.800.VENDING sales pitch is impressive:

1.800.VENDING provides everything you need to successfully establish, upgrade or expand your vending business. Our goal is to provide you with your own “up and running” business from day one. In other words, you don’t have to waste time reinventing the wheel. We can assist the beginner to the seasoned operator with a successful business. Let us show you how 1.800.VENDING can help you generate immediate and long-term cash flow!

1.800.VENDING:  A little too impressive?

To a newcomer, 1-800-Vending has a very impressive image.   To those who are aware of the controversial past of 1.800.VENDING and its founders, it might seem a little too impressive. 

A little too orchestrated.

For example, if you do a Google search of the term “1.800.VENDING scam” you’ll see some red flags:

You’ll see that numerous complaints about 1-800-Vending on Rip-Off Report have been sanitized, scrubbed clean and given that cheery endorsement reserved for those, one assumes, who have worked out a financial agreement with the site owner.

You’ll see numerous listings for phony blogs (called splogs) that use the terms “1.800.VENDING” and “scam” in their titles, urls, tags and body copy.  This is a common technique used by those who have, or expect, a lot of scam complaints on the Internet.  The intent is to flood Google search results with these sites and posts in order to bury legitimate scam warnings or complaints.

Be wary of those who “Splog.”

Here are a trio of suspected “splogs” that appear to be designed to dilute search engine results for the terms “1-800-Vending Scam,” “1-800-Vending Complaints,” and “1-800-Vending Ripoff,” respectively:

  • 1800VendingScam.Com
  • 1800VendingComplaints.Com
  • 1800VendingRipoff.Com

Each of the URLs are registered to a “private party” using a premium ownership masking service (Hmmm… wonder who owns these?).  Each of the supposed blogs uses the offending term in its url, title and as a keyword in the single awkward article that appears on the site.  The blogs are so phony the authors didn’t even change the generic WordPress sample posts (Hello World!).

While there’s nothing illegal about splogging, it is certainly a red flag that a company would need to manage its reputation in such a fashion.

“We are seriously considering laying the stupid machine on the tracks and watching a train obliterate the *** thing”

Despite the suspected Internet countermeasures, some complaints have snuck through to the top page of Google.  On ComplaintsBoard, Norman wrote:

I cannot explain how much of a HEADACHE our experience has been with 1-800-VENDING. There are railroad tracks across from our business and we are seriously considering laying the stupid machine on the tracks and watching a train obliterate the *** thing. The machine didn’t work from day 1, and trying to get customer service that was actually helpful was impossible. We were sent various parts, chips, circuit boards… NOT worth the headache it’s caused. The company’s communication has been terrible, we’ve gotten jerked back and forth and given the run around for weeks now… Don’t go with 1-800-vending! Not worth the headache!

Sins of the Past:  Turnkey Vending, FTC & Connecticut Legal Actions

According to Wikipedia entry for the 1-800-Vending opportunity, founders Michael Burnett and Jeff Marsh seem to have a good reason for covering their Internet tracks.  Prior to 1-800-Vending, the partners founded and operated Turnkey Vending.  In 2003, the Federal Trade Commission (FTC) sweep titled Project Busted Opportunity led to the U.S. Government filing a complaint alleging that Turnkey had operated a fraudulent business opportunity.  The FTC filed a permanent injunction against the company and its founders.

When the dynamic duo started fresh with a new entity and name (1-800-Vending), it seems they hadn’t abandoned their scurrilous ways.  According to Wikipedia: 

After Turnkey’s dissolution, the two men founded 1.800.Vending. The latter has been fined by the State of Connecticut. Specifically, the agency accused the defendants of ‘misrepresenting its prior Connecticut business opportunity sales activity’ and alleged that the company’s disclosure documents:

  • failed to include financial statements as required by law;
  • failed to make adequate disclosure concerning 1.800.Vending, Inc.’s affiliates and predecessors;
  • failed to describe in sufficient detail the employment histories of Michael S. Burnett and Jeffrey L. Marsh;
  • failed to adequately set forth the risks involved in the business opportunity venture;
  • lacked sufficient information on the employment and disciplinary histories of 1.800.Vending, Inc.’s sales representatives; and
  • did not mention the fact that purchaser-investors might have to pay retailers for the use of space for the purchaser-investors’ vending machines.

The State of Connecticut also accused the company of “making earnings claims on its web site without including documented data to substantiate such claims and disclosing such data to prospective purchaser-investors at the time such representations were made.”

Despite its legal difficulties, the company remains in business today, spending large sums on advertising. It is one of the first sponsored links to appear in the results when a Google search is done on vending-related topics.

WHAT DO YOU THINK?  IS 1-800-VENDING AN HONEST COMPANY THAT LEARNED ITS LESSON?  ARE MICHAEL BARNETT AND JEFF MARSH “THE TWO MOST APPRECIATED MEN IN VENDING” LIKE THEIR WEBSITE STATES? 

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Comments

26 Responses to “1-800-VENDING Complaints”

  1. Emily says:

    Wow, I am so glad I found this – I will not be doing business with this comany! I too have found some of the legitimate complaints while searching for consumer reviews of this company and I’m not confident in getting involved with them at all. Thank you for the additional background information! You have saved me, and likely others a huge headache!

  2. Crawford Godsey says:

    I am just about through my first year with a 1-800-Vending machine and would not recommend that anyone do business with this company.

    When you call, they are invariably polite, but unfortunately unable to resolve your problems with their machine. The “coaching” staff refers you to tech support and tech support is slow to return your calls, loses track of the issues you called about, and seems unable to do much more than ship replacement components which don’t work any better than the ones they’re replacing.

    I’m on my third bill changer, my second lower door lock, and waiting on a call to see what’s necessary to replace an upper door lock which is failing. All this in a machine which is just under a year old and cost the better part of $4000.

    When I expressed a concern that I could lose this location because of frequent problems with the machine, it was intimated that I would be responsible for “losing” the location, not their poor machine.

    Run, do not walk, in another direction

  3. George Walker says:

    I would like to reach out to others who has experience with 1 800 Vending. like Crawford Godsey and others. Is this possible?

  4. Lynn says:

    There has to be something we can if we join forces. Who is interested in holding these creeps accountable?!

  5. Jonny Lynch says:

    Hello Everyone,
    I have also heard some really bad things about 1-800 vending that I was really skeptical about purchasing. I purchased my machines through a private seller that was having a hard time placing them. I was able to get a great deal and to be honest I have had no problems in the past 2 years of owning them. I have never had to deal with their customer service. ( thank goodness) but not all of there machines are bad. Like I said my machines have been awesome and made me a good deal of money. Just my two cents.

  6. Eleanor says:

    Hello All,

    The company I work for recently ordered one of these machines and we possibly had the worst customer service ever. Though polite on the phone their services are horrific. We were told by the company to check the machine, but their delivery service wouldn’t let us. The delivery services started screaming and shouting instantly making it a huge deal, I then rang customer service saying we was in our rights to up pack to inspect the machine. It became this horrific fight between bosses and it was disgraceful immature and unprofessional behavior. I would not even expect one of our 4 year old students to act in such a manner.

    My advice is go else where! We have complained on several occasions and no one on the phone could resolve anything or give us any answers. Absolutely ridiculous. What is customer help there for if they cannot help?

  7. G. says:

    I own several HY900 combo drink and snack machines. I was very excited about entering the business. It’s mine and I know my productivity will be reflected by my effort and time invested. I did 2 months of research before I narrowed it down to Healthy You Vending/ 1-800 vending. Negative reviews were hard to come by. I don’t remember seeing any about this company. The staff seemed very knowledgeable and encouraging. They solidified my choice to join the industry. This was the worst mistake I ever made. I come from a very technical background. From the moment I received my first machine I noticed the low level of quality. When I first opened the machine some of the insulation fell out. Luckily this machine was in my garage. My first machine on location was a nightmare. The back gate for the drinks was a pain to adjust, but I finally got it. The next two weeks I thought all was well until I kept receiving one or two complaints a week about people getting ripped off. That gradually increased. They would put their money in and only get change. THE MOTOR WOULD NOT EVEN SPIN. I talked to Seaga, the manufacturer. Their philosophy is that if you cannot duplicate the problem it doesn’t exist. Likely so because there is little you can do about it. I tried to duplicate the problem on my machine in my garage, but I was unable to do it on either of the two machines after continuous maintenance vending. Seaga’s actual recommendation was that I sit at my location and wait for it to happen. Who has time for that and why would the location want the vender at their place of business staring at his machine all day? Why would I have to do that for a brand new machine. Finally while responding to an unrelated complaint. A potential customer was patiently waiting on me to finish trouble shooting the machine before they got their drink. Then finally they put their $1 in for a 0.75 cent soda and all they got was a quarter. Another customer in the break room told me that happened to her as well. There is WAY MORE, but I’ll keep my grips to a minimum for now. Long story short I lost a 100+ employee location. It was very embarrassing after I sold them on how new the machine was and the card reader (also gave me issues). This is also the same location where I had multiple thefts. You can reach your hand in the drink slot and pull out the drink in the shoot (auger). It’s incredibly easy and a major engineering defect. The only reason why the theft stopped was because the director threaten to fire any staff member who was caught and they would not have a machine at all. The parts in the drink machine also fall out. If they are not in place this cause 2 drinks to drop at once. Seaga did send me plugs to modify this engineering default. I mainly talk with Seaga when I have issues with the machine. I rarely talk to 1-800 vending. They are salesmen who glue awesome graphics to an awful product. These machines are not designed for high volume locations nor are they worth the price. I am grateful that I have some technical experience so that I do not need to rely on Seaga because they are not very helpful either. I have more machines and more complaints, but I can sum it up with this, if you choose Healthy You Vending or 1-800 vending. You have been warned. I do not recommend these machines.

  8. Ian says:

    Do not buy a vending machine from this company period. It has been nothing but head ache and trouble. They have sent me 3 broken machines and now refuse to give me a refund. They also said they would give first floor delivery but each time I had to use my man power and time to get the machine in my building.

  9. John Bauman says:

    I broke the key off on the bottom cooler unit. Finally got a replacement key from 1-800 vending. Then I drilled out the lock to replace it. But how in the hell do you get to the back part of the key assembly? It’s totally contained in the door frame.
    Anybody have this experience or have an answer?

  10. Ed Jones says:

    Do not I repeat do not do business with 1800 Coffee also. There’s a guy over there name Elliot Thomas as a matter of fact he’s the only guy over there. who will tell you, say to you,and lie to you about anything just to get a sale with a coffee machine. He will tell you about a great location and that the people at this location is waiting on the machine and going to give you a three year contract, and try to make you believe all types of other stuff, and as soon as you get the machine that’s when you find out that everything is a lie. He over price a machine that can make about $600 a month and tell you he guarantee it will make $1500 a month. He tells you about big locations when its only big enough for small to medium locations. As a matter of fact he gets his machines from capitol vending experts just cut the middle man out and go to them, or your going to be in my same shoes. Because once you get your machine from him, he’s not going to answer your phone no more!!!

  11. Steven Mason says:

    The experience I had with 1800 Coffee was very good. I could not believe how fast they delivered the machines. The only issue I had was that I had to wait on the cups. Elliot was very precise in explaining the program. They provide locations and also use a location guy out in Vegas who really is patient and helps out tremendously.

  12. steve taylor says:

    These guys are liars,jerks and sell crap machines. DO NOT BUY FROM HERE!!!

  13. I could not agree ,ore with Ed jone’s comments. This man Eliot was not pleased about questions that I had posed to him .

    I AM GLAD I DID NOT FALL FOR HIS LIES AND BLUFFS.

  14. kris creamer says:

    I have bought 4 from a man, who bought 16, who was going to give them away to people that needed some income. After being used 4 months, they ALL gave them back, or deserted them. Nothing but problems. I learned this AFTER buying 4 of them, below cost, and although they (the rc-800/850) were 2006 models, they had never been used. Wrappers still on them. I had them in use exactly one year, and TWO of them are having problems. One has a top shelf quit working, the other has a compressor that QUIT on me. I am going to put the two GOOD parts together and see how much longer they will last.
    Yea, I have delt with 1-800-vending and they were SO nice to give me over to TECH support, a company in CA. I ordered a board for the shelf problem and the one they sent me did NOT work at all! It blew my display board! I am Trashing it. Cut my losses. Have to. I can not afford the REPLACEMENT prices. I can get better used machines MADE IN THE USA!

  15. Matisa says:

    People victimized by 1800 coffee vending please email franchise direct to get the business to stop advertisingon their site. Let’s also join forces to get our money back.

  16. G says:

    I totally retract these statements I made previously under the alias “G” May 12, 2013. In fact, they were posted outside of my knowledge by someone I thought was giving me sound advice. In a moment of irritation I was frustrated with some things and most of the challenges discussed in this posting were never even reported to Healthy YOU Vending prior to this. Once Healthy YOU and Seaga learned that I had some issues both companies took action immediately. Since the situation had never been seen before on other machines the owners of both companies along with Seaga’s chief engineer flew to my area in San Diego to see my machines in the field first hand. I never expected that kind of service or concern. It showed me just how much they cared about their distributors after the sale. I was very pleased with the genuine interest Jeff Marsh and Michael Burnett took in helping me resolve my issue. At first I was convinced that I was too small time to for them to take my concerns seriously, but when they flew to my area to evaluate the issues I was having, it showed me that they were there to help me succeed. It was definitely the boost I needed being in business for myself. Having them come to San Diego to work with me greatly lifted my confidence in their company. Even though they could not duplicate the situation I had experienced they replaced all of my machines, no questions asked. What I considered to be engineering matters were resolved completely.

  17. Ian Hart says:

    I felt I needed to come back and change what I said in my previous posting. I posted here without even giving the company a chance to help me. I had an issue installing a kickplate on my machines. I have been taken care of and everything is resolved. I did not realize that I had to inform the shipping company that they would need to bring a special stair climbing dolly at my location. That issue is resolved as well.

  18. Ashleigh says:

    I completly agree with Ed. Elliot did the same exact thing to me! And beware, they have changed their name to coffeevendingbuisness and they are still advertising on franchisedirect.com

    I was promised 2 locations and told I would be making $3000 a month for purchasing two machines. I would also sign a 3 year contract with those already promised locations (a collage/ and a medical facility). This company was very unprofessional and promised and said anything they could to make the sale.

  19. Omar says:

    Crap man, I hate found this but IM glad at the same time cause I was sooooooo excited about this business venture FOOYEEE!! Can someone recommend another company or a better company, email me directly please.

  20. Thomas says:

    I bought 2 1800vending machines about 2 years ago and boy was that a mistake. About one month after receiving the machines, I placed my 1st machine in it’s location. On the very 1st day after about an hour of setting it up, the lock broke on the snack section. Since there was no one around that I could trust, I had to leave the machine unlocked and run to the nearest hardware store. I spent about $250 to purchase a drill, latch, padlock, and screws just so I could lock the machine and I could not get help from tech support because of the time difference. And this was just the beginning!!! on the very 1st day!!! A week later, the lock on the drink section of the same machine broke too, and since I didn’t have any tools with me, off I went again to the hardware store to spend another $250…and this is still the 1st week!!! In the months to follow, I’ve experienced everything from malfunctioning motors, dying circuit boards, drinks being incorrectly dispensed (example: you select B1 which is a coke & B4 which is Red Bull dispenses), to calling tech support dozens of times, only getting their voice recording, but not being able to even leave a message because their mailbox is full. This went on for months and years and I’ve finally given up hope that these machines are even worth my time. My best advice for anyone who has these machines and are having similar issues is to file a complaint with the Better Business Bureau. They will follow up and require a response from 1800vending. This was the only way I got the company to provide any kind of decent customer service, but since the machines suck, you will continually have problems!! If you are trying to decide what machines to buy, don’t buy 1800vending machines!! Every other machine has got to be a better choice!!

  21. Doug says:

    Worst vending machines even wholesalers don’t want them there junk 88,0000 of junk.

  22. Chad Smith says:

    THIS COMPANY IS REALLY http://WWW.HEALTHYOUVENDING.COM. THEY LIE, LIE, LIE, LIE AND TAKE YOUR MONEY. JEFF MARSH IS THE BIGGEST CON ARTIST ON THE PLANET. THEY TOOK MY MONEY, SOLD ME CRAPPY MACHINES FROM SEAGA THAT PROBABLY COST NOTHING TO MAKE AND SOLD THEM TO ME FOR OVER $9000 WITH THE “PROMISE” THAT THEY WER THE BEST ON THE MARKET. OF COURSE WHEN I ACTUALLY RECEIVED THEM THEY WERE BUILT SO POORLY THEY STARTED FALLING APART FROM DAY ONE. WORST THING WAS I COULD NOT FIND ONE VENDING REPAIR PERSON THAT WOULD EVEN DARE TRY TO WORK ON THEM BECAUSE THEY SAID THEY COULD NEVER PIECE THEM BACK TOGETHER. SCAM SCAM SCAM. NOW I HAVE THEM ON SALE ON CRAIGSLIST FOR $1900 A PIECE. LOSING MY ASS. THANKS HEALTHY YOU VENDING YOU JERKS!

  23. DL says:

    My Wife and I made the biggest mistake of our lives investing in Healthy You vending Machines. Resale value was terrible 3 locations asked us to remove the fatly machines within the first 8 months of business. I bought one used AMS vending snack and no problems has a sensor to be sure it vends. We got out but are still hurting financially. Run away from 1800-vending as fast as you can.

  24. K&k vending says:

    I bought 10 rs900 combo machines from 1-800-vending march 2013. The salesman makes you feel like your purchasing the best machine on the market. They tell you it’s all state of art etc etc. we’ll shame on me because the machines are the worse investment I ever made. Just like a few other comments on the survey page people would put money in machines and it would say thank you and takes there money. Over and over again week after week. I was on phone with tech support on a weekly basis. They no me by name now. They really try to help you and guide you the best they can but nothing seems to work. And I’m a real handy guy and have good common sense but even that along with a tech support does not work. The shims fall out on a regular basis causing product fall out two at a time and that’s on a weekly basis also. I’m so mad I with this company I just wish they would take all machines back and give my money back or replace them all. Last but not least the process was a nightmare from the beginning from ordering and having them shipped. I paid 5000 grand for ten machines to be white glove shipping. They said that they ship to the closest warehouse to your address and distribute the machines on locations. We’ll they shipped all myachi was to Orlando which is 160 miles away. And they only deliver one machine a week to my area. I said wtf are you kidding. So after contacting shipping company and I explained to him how much I paid for shipping he helped me somewhat he had a truck deliver all ten machines to my home and I had to deliver all machines to my locations so that was a lost of 5000. My honest opinion stay as far away from this company you can. You have been warned.

  25. Lou Samaritano says:

    I started with Healthy You in January.. The supposedly “white glove shipping” was horrendous.. Very expensive and I had to break my back to help the shippers move my machines because they didn’t send enough workers 3 times to properly move the machines into my locations. The HY location acquisition people did not have any success in finding any locations that would take our machines, Nd to their refit gave us back our fee. However I am finding that locations for healthy vending are very hard to come by.. And the one location I have does not make nearly enough to get my investment back for at least 6 years. I am trying to sell two of my brand new machines. Still in shipping facility and boxed.. But found out that even brand new are worth half of what I purchased them for..machines look nice but are not easy to set up especially the drinks.. I would encourage people to beware!!!

  26. MW says:

    I bought my HealthyYOU machines in May of 2013. So optimistic when I started out as was the other 30 or so folks in my group at the HealthyYOU University.

    Everything to do with this company is a terrible experience. The folks I have read here have it right, they seem really nice and genuine (do they get training on how to do that??) but in reality they are wolves in sheep’s clothing.

    From the beginning delivery ’til today, August 19, 2014, these machines have been nothing but a nightmare. Loose screws in the bottom of the machines, shims that fall out constantly, back gates that are near impossible to get in correctly, motors & switches that don’t work, circuit boards & wiring harnesses go bad/blow up, misvend after misvend after misvend and customers who quit buying because they have lost faith in the machines. I don’t honestly know how those folks at 1-800-VENDING sleep at night.

    The reason I went with them in the first place was this wonderful 7-year warranty they were able to offer because these machines are wonderful, state-of-the art, quality built machines. They really need called on this because this warranty is nothing more than a 1 year warranty hidden in deceptive language, not to mention that YOU are the one that does all the diagnosing and repair. When I needed the warranty, 2 weeks out of the 12 months, I was quoted prices (“1/2 price”, mind you) that were twice to 5x as much as I could find the parts online myself.

    I notice that others mention getting together, “reaching out” and “joining forces” but no replies to these….is there not a way we can get a group together for perhaps a class action lawsuit or such???

    If nothing else, I want to make sure that no one else loses their life savings, etc. If I can prevent one person from falling for their BS this post will be worth it.

    As others have said, RUN, RUN, RUN from this company and DO NOT look back!

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