School of Rock franchise complaints include an excessively high turnover rate of corporate employees which has resulted in a loss of of experience and knowledge and poor continuity of support. 4 company employees have reportedly resigned in recent weeks.
(UnhappyFranchisee.Com) In addition to the alleged bullying and intimidation tactics by senior management, the lack of concern for franchisee success and input, and the neglect of curriculum development, franchisees of the Sterling Partners’ owned School of Rock chain complain of extremely high turnover of corporate employees.
An anonymous franchise owner told us this week: “We are getting reports back of a huge mutiny from company School GM’s all quitting as well as some other people.”
We’ve been told “ Since Dzana Homan took the helm in 2014 there have been a huge number of resignations and staff turnover and questionable promotions of people that probably shouldn’t have been hired to work in a franchise in the first place.”
One franchisee has been keeping a running list of corporate employees who have left. The anonymous franchisee says all but two resigned.
An anonymous franchisee puts the corporate employee turnover rate at over 40% in the past two years.
One Franchisee’s List of Corporate Employees Who Left Since Dzana Homan Arrived
|#||Date of Exit||Name||Position|
|21||6/2017||Louis Luvin||Company School GM – Miami|
|20||6/2017||Billy Power||Company School GM – New York|
|19||6/2017||Tom Tafelsky||Company School GM – Atlanta|
|15||2/2017||Chuck Prentner||Franchise Sales|
|14||2/2017||Dmitri Coates||Artist Partner|
|13||12/2016||Brian McComak||SVP HR|
|12||11/2016||Lisa Merry||VP of Operations|
|10||7/2016||John Giffey||Franchise Business Consultant|
|9||5/2016||Len Sitnick||Music Education|
|7||2015||Aaron Delfause||Franchise Sales|
|6||11/2015||Carl Hinds||VP of Operations|
|3||1/2015||Mark Biondi||VP Marketing , VP Franchise OPS|
|2||1/2015||Kim Biondi||Marketing and Events|
|1||?||?||Dzana’s Executive Assistant|
CEO DZANA HOMAN HIRED
School of Rock Turnover Weakens System Knowledge, Support
One franchisee stated:
Over the course of the last 3 years, almost the entire corporate team has changed after the new CEO [Dzana Homan ] was hired, and several new hires left after a short tenure. These new hires include a COO and several Franchise Business Consultants, which are supposed to provide support at the school level.
There has been a massive amount of turnover in the Corporate structure since the arrival of Ms. Homan. In three years, we have lost a significant amount of knowledge due to the departure of long term employees, some of whom were original to the Paul Green School of Rock Music. We have lost VPs of Marketing, COOs, CFOs, and the entire training department, which is now being run by the former IT manager/director. Corp school employees have been moved into positions for which they are not necessarily qualified and there is a revolving door for the Franchise Business Consultants (formerly known as Director of Franchise Operations), leaving the majority of the owners without any type of support for months. I have had as many FBCs as the number of years that I have been open and no regular support from any of them.
Further reading on the School of Rock / Sterling Partners Controversy:
SCHOOL OF ROCK Franchise, Sterling Partners Controversy Overview
WHAT DO YOU THINK? WHAT IS CAUSING THE HIGH CORPORATE TURNOVER AT SCHOOL OF ROCK? HOW IS THAT AFFECTING FRANCHISEES AND THEIR BUSINESSES? SHARE A COMMENT BELOW.
TAGS: School of Rock, School of Rock franchise, School of Rock franchise opportunity, Dzana Homan, CEO Dzana Homan, franchise bullying, School of Rock franchise complaints, School of Rock unhappy franchisees, School of Rock franchise dispute, Sterling Partners, education franchise, education franchise opportunity, education franchise complaints, Paul Green School of Rock Music,