MATCO TOOLS Franchise Complaints

4,850 thoughts on “MATCO TOOLS Franchise Complaints”

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  MATCO#1/guest3 has posted 51 comments today

  guest2 has posted 37 times today

  I think you guys need a well-deserved rest, so I’m going to give you a break.

  Feel free to email me at UnhappyFranchisee[at]gmail.

  Thanks, ADMIN

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• oh my, taking what “THEY SAY” as gospel

  “Debbie you are such a LIAR, I just called Matco, once they charge you back they no longer collect on the PSA, now the rep couldn’t tell me about a letter and the supervisor I’d in a meeting, so later tonight I will waste 5 more minutes of my life answering a question for you.” uh huh – believe when I see it

  I DON’T LIE – PERIOD

  convenient, nobody knows what happens with the customer, HMMMMMMMMMM

  Because the CUSTOMER signed a CONTRACT stating THEY would PAY for the TOOLBOX – so, I wonder, WHICH CONTRACT COUNTS????

  The customer signed a CONTRACT stating they would PAY,,,,, so, clearly, if the distributor is charged back, a letter MUST be sent, SOMEBODY should know about this letter,

  There should be SOME PROCEDURE in place – as apparently this event is common………………..

  Don’t be getting judgmental with me – I just want
  ANSWERS TO A QUESTION

  maybe Tom Willis knows????

• Wow….classic Debbie you couldn’t do it could you. I did go to lady Matco ALL it is, is a bitch fest like your last post.

  So here is the answer to your question regarding 90 day charge back.
  Matco does NOT double dip as you put it, once they charge you back then they do not collect anymore money
  They do not send a letter to your customer, so it’s up to you to CALL your customer, let them know that you own the contract
  Then YOU have to collect the money
  If you don’t collect the money you don’t get money.
  I hope this clears up any confusion on your part!

• Debbie said: WORSE – I’ve said for the past 2 1/2 years Customer Service reminds me of my son when he was LITTLE – his standard operating procedure was
  “badger til you get the answer you want”

  As you have so often complained about here, your facebook page, and also your website that “your customer service contact” told you to call or use the general email. Could that be a reason?

• Nope, sorry, not happy………….

  STILL DOESN’T ANSWER THE QUESTION
  if the customer does NOT receive a letter, or a notification of some sort, well then, they would think they are to pay Matco – AS THEIR SIGNED CONTRACT BOUND THEM TO DO

  so, i am STILL DUBIOUS –

  no no no no, MATCO had the CONTRACT with the customer, if matco chooses to charge back the distributor then it would be MATCO’S RESPONSIBILITY to inform the customer

  Actually, If *** I **** took out a loan (just like my customer did with Matco)
  I would continue to pay the bank I took the loan from

  WHY would the customer think they have to the distributor???? Without some FORMAL notification from MATCO – the customer would continue to pay Matco as their signed CONTRACT bound them to do.

  You may wonder ‘why’ I’m harping on this but, THIS is just ONE point that needs to be clarified – Matco is more than willing to hold distributors to every letter of every word in their contracts

  Turn about is FAIR PLAY

  I have over $100,000 invested and I am OWED answers
  A ND I’m going to KEEP asking until I get them

• Matco#1, you are in VIOLATION of your Franchise agreement. I suggest you cease and desist immediately. Maybe one of the current distributors on-line could forward this information immediately to the appropriate authorities.

  7.3 Conditions to Use of Marks. The Distributor will not have the right to sublicense, assign or transfer its license to use the Marks. The Distributor will not use the Marks as part of its corporate or other legal name, or as part of any e-mail address, domain name, or other identification of the Distributor in any electronic medium…

  You better change your name….

• um, “bitch fest”????

  I’m offended – very sexist of you…
  the application of the belief or attitude that there are characteristics implicit to one’s gender

  Is that all you got?

  Because I HAVE a litany of FACTS, documented FACTS to support EVERY TRUTH
  I’ve told

  All you can do is call my posts, a “bitch fest” – classy

• Boy and Girls, here is a lesson from one of the masters:

  guest2 on December 6th, 2011 8:57 pm
  I’m well over double of the 80% of npa rule. Almost triple so no worries. See all my shops every week drive a new truck

  3400×80%x3=8160

  You only did 2100 today? You better do better than that…

  After you buy tools, truck payment, insurance, phone, credit card service, fuel, MDBS Fee, Shipping expense, vehicle Licensing, Lawyer and Tax advisor fees,
  Office supplies, Truck maintenance, etc. … You got nothing left!

  Seriously, I know the business, one of the most interesting thing about this, You collect what you sell, you sell what you collect. For all of the work your doing, doesn’t sound so good. With Matco margins your lucky to get over 40%. As an Independent I can average 60%.

  But I have a feeling, your not living up to the letter of the Franchise Agreement.

• just got back from Lowes. they are having a hell of a tool sale. 50 to 70% off of kobalt hand tools.

• Former, maybe you should take your own advise.. If you would have done that a few years ago maybe you’d still be a matco dbr today. Haha and now you’re giving guest2 advise. What’s next, giving Jerry’s kids team leader (guest) advise on the firm??

• I hear isn is having a sale also, former, debbie and the rest of the gang could sell the hell out of their mountain edition tool carts..

• @Former………. well seems some folks just don’t like the FACTS

  F – factual
  A – accurate
  C -correct
  T -testimonial
  S – stories

  YES, when factual, accurate and correct – testimonial stories (FACTS) from actual distributors destroyed by Matco are not available – diversion tactics are the only thing that remains

• Yes Guest17 – I COULD sell Hell out of those carts – and from ISN i would probably have a margin that would actually MAKE me some money!

  In FACT, ask my CUSTOMERS – seems I am their favorite tool distributor!!

  https://www.facebook.com/pages/Matco-Tools-Distributor-Association/293379297348041?skip_nax_wizard=true

• I have a question to all the people who love Matco soooo much, why are you sitting on this site trying to defend the company? Is what she saying offending or effecting you or your business? Or are you playing teacher’s pet with Matco? I will give you the fact that everyone is entitled to their opinion and can state it but saying she is a bad seed based on her expressing the frustrations she encounters often is pretty juvenile. I dare you to ride along with her on a daily route and maybe compare the experience to that of your own. I guarantee it is very different.

• Former…
  I said close to not at. Actually just got done did over 3900 today. Is that better.

• MoparMandi, no one here is defending matco but rather lies that people are trying to make up ABOUT matco. Everyone’s experience with matco is different. It’s a business and what you do with it is totally up to you. If someone was trashing your name, your brand, your lively hood on here would you be so passionate?

• Former, I’m just a peon and I have over 11k up this week. What advise do you have for me???

• Good Evening Matco Lap Dogs!

• Restless, any more posts from movies tonight??

• Come on lets have some fun telling lies about how great Matco is and try to salvage some of the dignity Matco doesn’t have.

• Good job 17.

• So would you call us “A Few Good Men” lol??

• Advice? Tell me lies, tell me sweet little lies, tell me lies.

• Guest17, you don’t know me.

  For all active distributors reaching their 10 year anniversary – Matco will have to have a sit-down with you at least 6 month prior to renewal. During that meeting they will ask you if you intend to renew, if so ‘sign here’, If NOT sign over here. I signed with the intention to renew. The DM then proceeded to tell me I’m not eligible because of purchase average. I asked if Matco cared at all about the economic situations that we are faced with, he basically said no.

  So I had to make a decision, try and make the goal that Matco made for me, which was not my goal – or separate.

  After further consulting with family, Lawyers, fellow distributors and customers, as well as Matco Executives, it was clear what I had to do.

  Six months prior to expiration of my contract I stopped buying Matco. Why buy from someone that was not willing to work with me or support MY Goals.

  Some business partner, no consideration for death, health or economic times.

  I won’t go into the rest of the details. My suggestion – Talk with your Lawyer, understand your states franchise laws and STOP ALL Communications. SIgn NOTHING. Document the FACTS surrounding your situation, let the Lawyers handle the situation and do what you have to do.

  Now, time has passed and I am sorry I ever dealt with a company like Matco, not because of the business they are in, but because of the management – TOP DOWN.

  As I stated earlier today/late last night. Matco lacks integrity and the ability to deal honestly with their business partners.

  http://www.danaherintegrity.com/

• You want the truth, You can’t handle the truth.

  We distributors live in a world where Matco District Managers tell us one thing and do another.

  Where route surveys are fabricated and head counts inflated.

  Where one distributor can go where ever he wants and others can only go where Matco wants him to go.

  Where District meetings force you to buy tools you don’t need.

  Where when you ask for help you get rejected.

  Where MDAC meetings do nothing.

  Where Distributors have everything to lose and Matco just pockets the money.

  If Matco is here to help us I’d prefer you to give examples how.

  Not just get on here and antagonize and provoke the very air I breathe.

  I wish Distributors had a relation of integrity, honor, loyalty and commitment with their DM’s.

  But I live in an imaginary world where peace and harmony cannot coexist between Distributors and DM’s.

• Thanks guest2, like you said this site really helps me sell! After all we’re the ones that have to pull that NPA up!

• I’d be careful how many times you post that, admin might get grumpy just like they did with MATCO#1

• Guest17, I haven’t made any personal attacks, my only point participating here is to insure the word gets out that there is more to the story. Always is.

  All I can say for you…

  I won’t go there…

  Maybe you need the money real bad and would do anything for it.

• Well! In case you didn’t realize this site is here so that we Distributors can communicate with morons (Lap Dogs) from Matco who tell lies trying to make Matco a look like a successful Franchise opportunity for new recruits.

• Relentless,

  You have a way with words that makes me smile, thank you.

  It is amazing how they have to make personal attacks to communicate.

• Well! In case you didn’t realize this site is here so that we Distributors can communicate with morons (Lap Dogs) from Matco who tell lies trying to make Matco a look like successful Franchise opportunity for new recruits.

• A reply to a post on Facebook
  https://www.facebook.com/pages/Matco-Tools-Distributor-Association/293379297348041?skip_nax_wizard=true

  “There is a Butt load of places you could go if you wanted to?? I know for a fact there is at least 2 routes open you could take or use??? Just south of me Isaac left a shiat load of shops???

  Well, what happens if a distributor JUST GOES to a shop??

  I know that is a violation of my franchise agreement.

  I know distributors that got THEIR franchisees pulled for doing that very thing!!

  Yeah, so WHY???? if there ARE empty shops??? WHY??? WHY??? WHY??
  haven’t they been given to ACTIVE distributors to keep their businesses alive??

  yeah WHY??

• Well that’s all the advise I get? I am deeply sorry to offend you two, was it the Jerry’s kids label you don’t like?? I’d hate to see you guys deal with my customers. Then again if it was a pity party on the truck they just wouldn’t deal with you..

• With some recent activity in the district, a route survey was required.

  Why would Macto send a ‘Business Manager” from over 100 miles away to do a survey that the local DM could have done?

  The report was that the Survey was totally *F’d* up because the guy had no clue of shop locations or the towns.

  Matco is up to something… I think your right Matco1, something smells…

• WOOF! WOOF! LAP DAG>

• Debbie if it were up to me I’d worry more about my livelihood and business than being in violation especially if I were only running 4 days a week..

• Guest17, I just feel sorry for you. i don’t think we can help you with your problem here.

• Hold on! Are you telling Debbie how to run her business?

• Well, ever hear

  work SMARTER not Harder??

  condense your route, stay overnight – INSTEAD OF DRIVING 140 miles to start where you finished the day before

  CONSERVE fuel costs – work 10-12 hour days – 4 days a week, instead of wasting the diesel on a truck that only gets 8 miles to the gallon

  wow, what was i thinking? oh yeah I WAS WORRIED ABOUT MY LIVELIHODD

• Oh my GOD! Are you suggesting you have sympathy?

• Not to worry former I feel sorry for you too, but we know matco doesn’t!

• Are you suggesting guest2 you are an inspiring addition to unhappyfranchisee.com

• Oh I am sorry guest17.

• Are the Lap Dogs ready for a shift change yet?

• octaM slooT kcus!

• Im sure they are rentless but the firm is closed now.

• teg a efil tseug71

• guest17 don’t go away mad…

  Just go away!

• nice intelligence relentless. Kind of 1st grade though.
  Debbie can I ask you an honest question.
  How can you afford to only put 40 to 48 hours a week in.

  I drive 550 miles per week and have to put in 60 to 65 hours per week to get it done..And how do you handle the freight if you are gone for 2 days??

  Not being a smartass, just honestly curious.

• I want to be