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LIBERTY TAX SERVICE Franchise Complaints

UnhappyFranchisee.com asked: Are LIBERTY TAX SERVICE Franchise Owners Happy? If you’re familiarliberty_logo with the Liberty Tax franchise, please share a comment below.

Entrepreneur magazine has ranked the Liberty Tax Service franchise #3 behind  McDonald’s & Subway.  However, some commenters who claimed to be former Liberty Tax franchisees left stern warnings on the Franchise-chat forum.

This post was originally published 

BostonTax wrote:

I’m a former Liberty Tax Franchisee

I hope you are ready for a little enlightenment! I held a successful Liberty Tax Franchise for 5 years until I decided to let the franchise agreement lapse. I did this for a few reasons:
1. The royalty fees were outrageous! 14% went to normal royalty while and ADDITIONAL 5% went for so called advertising royalties. The ad royalties were supposed to be put back into your local market to build the brand name. This was never done! All advertising in addition to the ad royalty I had to pay for because it did not fit into Liberty’s concept of advertising. I don’t know exactly what the concept was because our AD could not give an answer and the approved methods changed by the week.
2. Corporate was totally unresponsive to the needs of the franchisees. The AD system is designed to recruit anyone who can write a check for 100K. No other skills or ability required.
3. The minute you are behind in a royalty payment, they send you a notice to cure. After that, if you don’tpay, they try to terminate your franchise agreement.
4. Upon termination, Liberty enforces through legal proceeding a 2 year, 25 mile radis non compete clause that is in the franchise agreement. This is enforceable in the Eastern Division of the Federal District court, where, at least 2 Liberty friendly judges preside.
5. Liberty does not recognize chargebacks for bad debts as an adjustment for your royalty fees. All royalties are based on your gross, not your net collectable. This was an ongoing issue with them and the accounting department did not have the ability or the inclination to resolve!
My best advice is do not go with these guys, they are bad news. If you like to have people collect royalties and provide no support, then this is the franchise for you! It is very expensive to get into, the initial fee is around $32K just to buy the territory plus those pesky royalties. You can’t make money on this concept.

Most of the surviving franchisees I’ve talked to in the last 2 years have experienced great difficulty not only in making a profit, but in the corporate support or lack thereof.Remember, 19% of your gross is getting kicked back to Liberty, which is excessive by any standards. Please do yourself a favor and call former franchisees ,those that are currently getting sued (they are very likely to talk, as I found out), and current ones to try to get the straight poop.

Barbara Green wrote:

I too was a Liberty Tax Franchisee and I agree with everything you said.

The only reason for purchasing any franchise is because the business model is a proven marketing success as evidenced by the profitable franchisees. That is why you pay a license fee of $25,000. Being profitable is not in the cards for a Liberty Tax franchisee. Liberty Tax’s market/ business model is aimed at individuals who have very simple tax returns, i.e one W-2 and standard deduction which is why they were very successful in Norfolk, Va. That market is full of military people with one w-2.

Liberty will sell anyone a franchise at any location, in any georgraphic area, even if there is not a chance in hell of the franchisee being successful.

At one time, I too owned a Liberty Tax Franchise for one tax season. It was only one season because of the behavior of the Regional Manager who called me on January 15th demanding and screaming “Why had I not generated 200 tax returns and that maybe this business was not for me. I was stunned and confused since employers are given until January 31st. to give w-2’s to employees. Apparently, he thought that I was in Norfolk, Va. where that is possible.

It only goes downhill from there. The bottom line is I lost all of my investment in this businees (approx. $80,000) because I closed it rather than becoming a victim of this unethical company. NOthing would make me happier than to be a part of a class action lawsuit.

WHAT DO YOU THINK?  DO YOU OR HAVE YOU OWNED A LIBERTY TAX SERVICE FRANCHISE?  ARE LIBERTY TAX SERVICE FRANCHISEES HAPPY?  WHY OR WHY NOT?
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5,730 thoughts on “LIBERTY TAX SERVICE Franchise Complaints

  • Greg

    @john barrilla
    Just curious about your numbers
    You said you were up 54% and hope to be up 60% at the end.
    You must be killing it in the market share increase or convincing a ton of diy’rs
    To use your service. What confuses me about this is that on the H&R block board you said IRS is down 15% in filings.
    With the season half over why are you setting your sights so low? If you picked up 54% in the firs half and there are still an extra 15% more early season returns out there plus the normal 2nd half numbers are you are pulling such a large increase with numbers only 85% of what they were at this point last year why are you only shooting for 60%?
    With all things being equal I would think you would be looking at 108% increase no?
    A very conservative estimate would be 69% up for you since IRS is still 15% off right?
    And that’s just if you don’t pick up any additional marketshare.
    If you pick up marketshare at the same rate you should be minimum up 85-90% conservatively.
    Does your business just mainly do early season w2-eitc type returns and don’t pull many complex 2nd half returns? Do you just plan on holding your own numbers for this part of the season?
    Just wonder why you sell yourself short for the second half when you obviously are amazing at what you do to be up 54% when total filings are down 15%
    Just doesn’t make sense to me.
    You did mention 6 weeks of hard work….do you close up about now?
    Do you stay open all tax season?
    I’m just a little confused as to why you are selling yourself so short

  • Franchizee

    Is anyone getting people who think no matter what price you give them, it is too much? Or the young military who are shocked when it actually cost them to process their tax return. We have really created a society of entitlement monsters. All this free, just ain’t paying the bills. When I have young military come in, I ask them (especially if it was done for free last year) why are you here? Some state, they did not feel comfortable with the preparer’s and did not feel they knew what they were doing. Other’s just miss their appointments….

  • Rethinking

    Can any of the zees here see the numbers on any LTfranchise? I was approached about buying a franchise from a guy that is into his 2nd yr and has purchased 1 or 2 more areas. I would like to know how truthful he is being with me. I am certainly convinced not to buy this franchise due to the wonderful amount of intel here, a big thank you to all of you here. I want to let this guy know that I am much smarter than him and perhaps forwarn anyone else he may be trying to lure into the web. Thanks in advance for any help you can give.

  • mike

    @zee-if you go by VITA, and AARP, they are packed even today. So there are many people still filing, but when I go by Liberty, Block and JH and some of the other independents they are all dead. The only winners are the people getting their returns done for free. If you are a retail tax, you need both of the filers early season and later season to make any money. These free place do a good job with all schedules and multiple states, ITINS etc.

  • Independent

    I am a family owned tax practice and our numbers for the last 4 days are twice what last years were. I’m not seeing a drop here thank god and I attribute that to the fact that the only people that help the senior assistance places and govt offices withfing returns are liberty rejects who end up calling us to solve the problems. Seen a few who have said they used online software but screwed it up and came to us forammending. God luck to you all in your bid for freedom the spewitt crew

  • Greg

    @mike
    Lucky for me not so accurate in my neck of the woods and not according to IRS studies of vita sites. In 2011 the accuracy rate was reported at 39% according to their own study.
    My experience has been similar. I’ve amended many many vita returns this year and had many clients return to me with IRS letters and problems from the free sites and were unable to get help fixing the problems.
    I think I’ve taken my hit and now have quite a few clients that will never consider free again.
    Attrition will work for me over time.

  • Franchizee

    @Mike – For my area they are not accurate, however that doesn’t pay the bills this tax season. According to John, if I give out many free return’s right now that there will be buzz on the street and I will get busier for the later season. Hey John, can you give me “free royalties”? Too bad all this free doesn’t translate to “free royalties”. I want FREEEEEEEE!!

    Anywho, according to CPA’s and IRS, the free return’s have a 50% error rate, so I have had to amend if there is anything to amend. Mostly after people get audited or letter’s for 3 years or more, they will decide to pay someone who actually studies and takes courses each year.

    Back to John and a slow start, if I was a consumer and hearing all this free from Liberty and in the later season I am to pay $300 or $400 for a return, I would wonder why do I have to pay. This free cr@pola is killing the paid preparer especially with Liberty franchises.

  • Franchizee

    @Greg – I have been building my business on the “free” people, but they are older and have had too many problem’s with the IRS. It will work, but can’t be a franchisee with Liberty who won’t give me free royalties or I wouldn’t have any problems.

  • SanFranDan(Danielle)

    Franchizee:

    We almost never gave free………but we did to all Military. They are defending our country for goodness sake.

    We built our business on later filiers who had the complicated returns and the money to pay for them.

    ANYONE READING THESE POSTS:

    LTS IS A HUGE FRAUD. DO NOT, DO NOT, DO NOT PLUNK DOWN YOUR HARD EARNED MONEY WITH THESE LOSERS. THEY ARE VULTURES THAT PREY ON YOU AND EAT YOU ALIVE. OUR BIGGEST REGRET WAS THE DAY WE SIGNED ON WITH THESE BASTARDS. IT HAS TURNED OUR WORLD UPSIDE DOWN. THEY WILL TAKE YOUR MONEY, YOUR FIRST BORN, YOUR BLOOD, E-V-E-R-Y-T-H-I-N-G!! AND LEAVE YOU HIGH AND DRY.

    START THIS KIND OF “BUSINESS” ON YOUR OWN. THERE IS NO MAGIC FORMULA. THIS FRANCHISE IS NOT HAVING YOUR OWN BUSINESS. IT’S BEING FOREVER TIED TO THESE BASTARDS. THEY WILL CHEW YOU UP AND SPIT YOU OUT.

    PLEASE, PLEASE, PLEASE READ ALL OF THESE TWO THOUSAND POSTS TO SEE THAT THERE ARE A TON OF UNHAPPY PEOPLE. THANK GOODNESS FOR THIS WEBSITE THAT ALLOWS US TO TELL THE TRUTH AND TO FORWARN OTHERS.

    GOOD LUCK ON YOUR OWN.

  • TexasTee

    My experience with “Free” was IF they come back next year, they want it for free again. This does not build up a business, it builds up a group of free loaders. I never really bought into the theory that free returns made future customers. The majority of my 100+ free returns never showed up again. I got business from referrals and little advertising. Liberty’s system is just wrong and Hewitt is a creep and a crook.

  • Franchizee

    Free has not resulted in any business in the last tax season. As TexasTee states, they want it free again. They will go place to place to get free or get their cash in a flash by going from office to office before their return is filed.

    Like above, our business has been built on the referral of higher end client’s who want their return done correctly and some advice on reducing their tax liability legally.

    I never seen a stupid business plan as Liberty, buying business through send a friends, cash in a flash and free returns. Stupid, stupid. You give all this money away and still have no money and still have the stupid royalty to owe.

  • Anyone have any concrete data on percentage of returns yet to file or should I say will file?

  • John Barilla

    Dummy Mike,

    IRS was down about 15% from previous year as of last Monday. Probably about 10% as of today

  • John Barilla Hewitt, I didn’t ask if the IRS is down or up-obviously you can’t read.. the question is what “percentage of returns yet to file” of total returns that will file, it has nothing to do with whether the IRS is down from last year. Do they have 10%percent, 20%, 40% left of all filers that will file between now and the end of the season-jack arse!

  • John Barilla

    Mike-Tard,

    Historically 50% file by Feb 15, 60% by Feb 28. With IRS being down it is probably less this year. It won’t matter for you as you will be filing Chapter 7 by April 15. You, Bill, Trisha, San Fran and Franchisee should consider a matching tattoo with a big L on it for “Losers”. Once again, “losers will always be losers”.

  • TexasTee

    And shysters will always be shysters

  • Scammed1

    John Barilla-Hewitt: I know that you can’t resist the temptation to disparage other franchisees ex or otherwise. It does show that you exude a kind of ignorance of what the system does to you. It is pretty funny how you never site specifics for your numbers or that your numbers are based on what the Screwitts give you. This was always the case when I was a franchisee for these barbarians-they would feed you numbers that said “Return Count” or “value added questions” or , my favorite, “Budget”. In my mind the only number that meant anything at the end of the day was “Bank Deposit” in my account. I knew by the day what was due to me and why it wasn’t in my account. I also was too busy to listen to the moronic phone conferences and just left the phone unattended while I made some money to pay these crooks. Keep drinking the cool aid, John.

  • screwedfirsttimefiler

    Why is it that nobody ever answers the phone or promises to call me back for weeks and they never do at the Louisville Ky office at 502-267-4555? A preparer picked up my taxes, then brought me back $50 cash in a flash and I have no idea how much I was charged or how much I am getting back and nobody can tell me anything!!! I want my money for my refund, a copy of my taxes if they really even filed… it, I want an invoice, and I want any and all fees refunded to me NOW by overnight mail. There is no excuse for this. I should have known better. This is my first year ever filing and this is not proper procedure. I do not even know who my tax preparer really was because the guy who picked up my w2s does not have a PTIN because a friend told me he could not get one as he is a felon and did not file his own taxes for years, yet he works there!!?? Now that I know, I also know I have a right to get a full refund because of the 100percent money back guarantee, and that better include the ERC money which is a bank product that requires your company to give me details and signature paperwork before even sending my taxes to the IRS. I did not even get to review anything! I am very very upset about the way this store operates and I want someone to call me back right away. So go ahead and put my complaint in, send me a ticket# and have Corporate call me back within 24-48 hours like their policies promise, and call me with favorable results because I want my service fee money back, plus whatever charges I was charged for a refund transfer fee that another friend said could be as high $49.95!!?? Why would I pay over a third of my refund with simple forms to get back what he said was around $450 after fees but they cut his hours so now he does not even know anything to tell me except go up there and get their attention? I deserve answers. If the news people went there, they would get answers for me. Give me a managers number and email or some hope of a contact person who is capable of understanding my frustration. I am a new college student and new filer only 18 years old. Not happy at ALL! Please answer! I should not have to call a hundred places. My email is [redacted] and I expect a response on this page soon. Please help!!!!!!!!!!!!!!!!!

  • Franchizee

    @scammed1 – I am of the same persuasion. Only the money that drop’s into my account’s are the amount’s I only care about. Zeenet could have pie in the sky number’s but if they did hit my bank account, who give’s a rip.

    Scammed1, you must of been doing well with Liberty. Did you ever get to be on a phone call? I have alway’s thought it was amazing how they don’t ask little itty bitty people to talk on the phone, only the ones that seem to be making money.

    Is it mandatory to talk on the phone if you owe them money? It seems the people who make money with Liberty are of very low moral character and look the other way when it comes to ethics especially on the EIC side of the equation. The big zee’s are shady at best, not all, but it seems more are shady than not.

  • Trisha Grabert

    @rethinking:

    This guy is recruiting you for one reason. They pay a bounty fee. That is a few thousand he can count on for pulling in new suckers and he is considering that now knowing that he won’t be making any money to get him through the year. If that guy has only been in 1-2 years, he has no idea how to even read reports or evaluate his own situation by then. Yet, he is already smart enough to know to cushion himself with bounty dollar payoffs for some summer money when his loans do not pay his electric bills for his family.

    @John Barilla:

    My name is Trisha Grabert as I told you. And let me set something real honest and straight for you. I will not be filing bankruptcy. Let me explain. Liberty financed me 100percent and I had nothing to begin with but a cute face and ambition. You can’t file on that. Liberty also financed other all-stars like Anne Fuller at the same time, she has no worries to file Chapter 7 either. Most financed zees do not have to worry about that. What Liberty took from me was my son’s college tuition because they said to keep myself off the payroll as a sole proprietor and my big payoff in my 5 year plan would be selling my stores. I used Liberty as investment for my son who has the scores to go to any college in this Country and now we can not afford that. The stores which had 100percent growth and all that number talk, ended up not being real equity after all. That’s all I have for you Mr. John Barilla. This is a support group, not a destructive group. Putting people down is not the purpose here. Honesty is what it takes to get answers. If you wanted to know my financial position or stuggles, you only needed to ask instead of assume that is my course.

    -Trisha

  • NC Hillbilly

    @screwedfirsttimefiler

    You will need to contact Liberty Corporate and request a support ticket. They can be reached at 800-790-3863. You will need to provide the address and phone number of the Liberty Office you had visited. Inform the operator that you would like to be refunded for all of the fees that you had been charged, from tax return preparation, ERC charges and transmitter fees.

    I strongly suggest that you visit the IRS website http://www.irs.gov and select forms Search for Form 14157, use this form to file a complaint against a tax return preparer or office. The instructions will provide you with an address to mail the form.

  • Whatadickhead

    Judging from how John barilla Hewitt enjoys downing people with silly 3rd grade nicknames,it seems he has some serious mommy issues or got caught being sodomizd by his father. That usually imposes a need to feel controlling and try to steer the path of others. All te while trying to convince himself that the voices in his head are all wrong. Just a theory! Anyone but John think otherwise?

  • RAJ K. THAKUR

    HI EVERYONE,

    Please send me your problems if you have any one with the Liberty Tax Service. It is because I am a totally new franchisee for the last about three months in Queens, NY and I am not making any penny. The franchise is sold to me on the false and deceptive promises. There are a lot of unlawful and improper acts, rules and tricks that the franchisor (Liberty Tax Service) apply on the franchisees and/or customers. Within a couple of days I will also take the legal
    action against the franchisor.

    Now you might know that the Liberty Tax Service has lost the lawsuit getting a huge loss in California Court where California State has sued the Liberty Tax Service. Almost every state in USA has the same laws and rules like the California Government. I am going to write to Federal and all States of USA as well as IRS about the unlawful steps of the LTS except my own lawsuit. I can email you the decision of the lawsuit of California Court via email you want to read.

    So please write me all problems or any unlawful steps of liberty tax service franchisor against the franchisees or/and customers so that I can also include the same in my lawsuit. ALSO please note that I can also advise you friendly some points which the LTS has unlawful and/or improper rules; BELIEVE in me. Let us JOIN altogether and fight against the franchisor for our rights.

    Email me at : [redacted]

    Thanks and regards.
    Dated: 02.23.2013.

    RAJ K. THAKUR
    “Master of Laws”

    [Raj: We don’t allow posting of personal contact information. Please keep the discussion and sharing here where all can benefit. If you’d like to connect with other LTS franchisees offline, please contact me at unhappyfranchisee[at]gmail.com. Thanks, ADMIN]

  • whywouldi

    What could i expect in payments and fees to to LT if I did in fact want to buy a franchise?

  • SanFranDan(Danielle)

    whywouldi:

    Please save yourself the headaches of buying a franchise. Seriously. If 2000 + posts cannot convince you that you are making a serious mistake, I’m not sure what else to say. It’s like taking your money and throwing it down a toilet. If you have money to burn, then go right ahead. They will attach fees onto EVERYTHING. They have a fee intercept program where they always get paid FIRST. You will be working to put money in THEIR pockets, not yours. Not sure what else to say to convince you NOT to buy a franchise. It’s your money. You’ve been warned. You will have NO asset at the end of the 5 year contract. It’s pissing money away for their benefit, not yours. The Tax customers are not your customers that you develop a repore with year after year……..it’s THEIR customers. PLEASE do not plunk down your hard earned money to line their pockets unless you really don’t care………….it would be a serious mistake to sign on with this company. The franchisor always wins and the franchisee gets screwed each & every time.

  • Whatadickhead

    @SanFranDan
    Oh I am convinced not to by all means. I am only wondering had I have done this, what if any money could I have realized. I checked out a franchise in a small town who was all but on his knees blowing John Hewitt over the fact that he and his partner and 4 preparers had “blown the competition out of the water” with the 500 or so returns they had done. So I checked with a locally owned place close to tem that had done neat 1400 with only the owner and another preparer. Just wondering if the liberty guy was blowing smoke up my ass or was he that convinced?

  • Scammed1

    Yes, I was successful for a short time because my 1st and 2nd year fees were fixed to $5000 and $8000 respectively. In the first 2 years of my contract, I exceeded the sales and , due to the way the franchise contract was written at that time, had to only pay the minimums for royalties. Liberty since changed that clause to” the minimum or 14%, whichever is higher.” This really changed the slight advantage you had in the first couple of years and Liberty even went as far as to try to claim my minimums as invalid due to a new contract being available for OTHER franchisees! They didn’t win that one. But it does indicate what a bunch of crooks they are!

    As for being “invited” on the conference calls to share my success, Hewitt did not want me to express my methodology since it was completely contrary to what we were being taught to do. I was a pariah by my third year. Anytime I wanted to express my input to these conference calls and pressed the signal button that I wanted to participate, my telephone busied out and I could not rejoin the conference call.

    As for claims by the franchisees in an area saying that they exceeded what other preparers had done, Don’t believe a word they say. This is part of the corporate culture that pervades Liberty’s marketing strategy: Never Tell The Truth! Usually if you divide by 3, that is probably the more accurate number of tax returns they did, including the free ones. Liberty is great for blowing smoke anywhere up the anatomy that they can use to persuade you into buying their franchise.

  • Franchizee

    @scammed1 – Well at least you exceeded some numbers. I have not and will never. The $11K is outrageous and I should of been able to quit my “day job” and just work three mos a year. Well that is a crock of p00!

    With respect to selling or trying to bring “others” into the fold of Liberty, anyone who refers anyone who buys gets at least a $5,000 finders fee. So, I may not be able to make money doing taxes, but I can make money in selling worthless territories and get 5 grand to help make my payments. I would be very leery of anyone stating giving you number’s because we saw the reports and of course those first “zees” make all the money like a pyramid scheme.

    Best of luck Raj – Take them down…

    Scammed1 – So they will really black b@ll people on the message boards and through phone calls? I guess there is a message board, but I have never found it on zee net nor posted on it. I try and keep a low profile and just want to schewitt to them in the back end……This message board helps keep others from joining this company.

  • Bubba Jimmy

    Rethinking, you might be smarter than everyone else on the planet. You want to let the franchisee know you’re smarter than he is? How do you know? Let me tell you how you find out the information you want. First, every Liberty franchisee has to share a P&L statement with the corporate office each year. They are required to report in that P&L statement what their revenues were at their office(s). Therefore, simply request the P&L statement from Liberty corporate and you’ll have your numbers. Were you smart enough to figure that one out? Or how about having him sign a form 8821 and then get a copy of his tax return? You can see how much income he reported to the IRS. Frankly, until you learn how to do proper due diligence, you should not consider buying any business even if you are the smartest person alive on earth.

  • Bubba Jimmy

    “I also was too busy to listen to the moronic phone conferences and just left the phone unattended while I made some money to pay these crooks.”

    Too funny. I failed because I wouldn’t “waste” my time listening to knowledgeable people who could tell me how to succeed. I prefer paying my money for someone else’s operating system and then no following it, and then blaming them when I fail. That’s what your comment says to me. You left the phone unattended so they would think you were listening to the conference calls, which is an admission that you’re a manipulative person who is not particularly honest. If you didn’t want to listen, just don’t listen.

    Yes, there are quite a few Liberty franchisees who have failed. If read their inane posts long enough, you can spot exactly what characteristics they have in common. If you see yourself in any of these people, please save your money and don’t buy a Liberty franchise. Many of us make a living at this business, and if you are more like the ones who have done well then it might be for you. But you have to know yourself and make those comparisons.

  • Franchizee

    How many EIC returns does a top gun turn a blind eye towards, just to pay the bills? How many returns are actually looked over and fixed when some office due a 1,000 returns in three weeks? Most likely they are shoved through hoped for the best!

    Office’s are failing due to RAL’s don’t exist to pay the bills. If a zee did a RAL it was guaranteed payment even if the refund never came in to pay off the RAL for the customer.

  • SanFranDan(Danielle)

    Oh geez.

    For your information, you know nothing about ex-zees particular situations. Be a so-called expert on your own experience and stay out of other people’s experiences. Until it happens to you, just stay unaware of the ridiculous hoops we have to go through when exiting the so-called company.

    I, for one, did not fail. On the contrary. It was such a joke that I needed to protect my sanity and get out of that Nazi Regime. “Notices to Cure”…….PUUULEASE!

    I am a million times better off now that I am away from that cult of a company. Keep drinking your cool-aid. Many sane people will realize hopefully before signing on the dotted line what a rip-off this company is and a total joke.

  • Scammed1

    I love the term “exude ignorance” because that is what Bubba Jimmy is showing us.. I guess he does not realize that fraudulent practices he is engaged in by what the conference calls suggest nor does he realize that he is sinking money into ‘expertise’ that is designed primarily to separate him from his money. He’ll figure it out eventually. Since Bubba Jimmy is a great believer in these conference calls, go for it-you’ll see sooner or later what exactly people are talking about on this board. By the way, If you don’t listen to these conference calls, you get a call from the AD and/or a notice to cure. Gimme a break!

  • Franchizee

    Franchise’s are sold just for the benefit of Hewitt and the AD’s. They could care less if you make any money because they will either get their money through fee intercept due to being financed and the royalties are due no matter what. They know, they can sue a franchisee forever if they (franchisee) don’t pay the royalties.

    Now, if Hewitt was really wanting his franchise to be so great, he would make sure whatever people are paying him are successful, first by not putting territory after territory on top of other zees. Watering down the market. But that is not his business plan, he makes more money by charging interest on forced loans for people to make it through the next tax season. Nothing else.

  • gigglin

    well i came in here to complain about how much i was charged at a liberty tax clip joint but from what i have read it looks like i got in line with some kool aid drinkin jim jones followin didnt smell the poison until they drank fools…..wish i had seen this site before i got robbed hate it for you guys but i am going to try to put all of you all out of business. liberty tax is a rip off

  • TexasTee

    Liberty Tax is a ripoff. The sooner the world realizes it, the better. This is a system that rips off not only customers, but the franchisees themselves. Put a stop to John Hewitt and the rest of his Gestapo. just because they have money does not make them right.

  • Scammed1

    Its getting real quiet at Liberty. I guess business really dropped off now that people are on to them.

  • Franchizee

    My office is starting to rock slowly. I wish I was out and maybe by the end of the year or so……I am suppose to watch my payroll so I don’t waste all the money I made during peak.

  • For liberty tax franchisees: if your in a low income area your season is now over. If your in a middle income area your still doing business but you can’t get the high fees the low income loan taxpayer can provide. If your in a high income area your season is over. However for Liberty it dosen’t matter what your doing they have their minimum royalties, their % of action from their suppliers, the fees from loan products etc.

    Buyer Beware!!!!

  • Franchizee

    Yup pretty much sums it up Bill. My higher income people are starting to make their appts. Once IRS opens up the portal for the passive income then I will have some to process next week that have been sitting for 3 weeks or so.

  • Franchizee

    @John- YAWN – Just self serving nonsense. It is totally inappropriate. Nice he is doing that, but it is not a viral situation. It is all self serving and seems staged, with someone there just at the time to take the video – Very self serving, by going viral not the action.

  • @ John Barrila Hewitt

    What has this story got to do with Liberty Tax Service ripping people of their retirement etc. Liberty Tax Service is a scam. Not a single Zee in the DFW metroplex is making any money. Buyer beware.

  • So that’s what John Barrila Hewitt does to promote his office, wear a Liberty clown outfit, get on his knees and ……………… especially at the beach house!

  • Franchizee

    What is the experience of other zees of letting go of a territory and corporate does and cannot sell it? Maybe for years, what happens if you open a new tax office??? Anyone heard of anything like that?

  • Franchizee

    @Guest, you would think in a large metroplex, the zee’s would be bringing down the cash or are they loaned to the hilt and with the fee intercept, can’t keep any of the money? How does one pay royalties on a fee intercept? Maybe that is why you can use a CC now to pay royalties. Now you can have corporate charging you money and so can the cc companies. Cool. Much easier way of parting of ones money!

  • Where is the DFW metroplex?

    Before last tax season I talked to a guy who was buying the Ad area for
    Pittisbury. Smart guy, taught at college just wonder how the franchisees are doing in his territory?

  • DFW is Dallas Fort Worth Metroplex in Texas

  • Had it not been for the media blowing off about this dude kneeling down to pick up his rolling papers I’m sure it would have been suggested to get rid of him. Notice I said get rid of and not fired as he is probably some free waver labor. I’ve placed a call to our local station WBIR to let them in on that secret so they might report that as well. Perhaps the true reason he kneeled was that here in our area actual police cruisers escort the funerals and he panicked and flopped to the ground when he saw the blue lights flashing! Go blow him John barilla tard

  • @East TN-that was hilarious, laughed my arse off!

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