Jiffy Lube franchise marketing contends: “Starting and running your own business is both a rewarding and complex process.
As the pioneer and leader of the quick lube industry, Jiffy Lube knows what works and what doesn’t.
We focus on the elements that are critical to business operation in addition to offering innovative programs to attract and retain customers.
Since 1979, we’ve been helping individuals realize their dreams of owning a business.”
Is The Jiffy Lube Franchise System Broken?
The Internet is flooded, it seems, with angry consumer complaints about Jiffy Lube.
What does this say about the franchise program? An inadequate business model? Poor training? Lack of franchisee qualification, supervision or quality control?
Are you a Jiffy Lube franchise owner, former franchisee or employee? What do you think? Share a comment below.
Here are some representative complaints and criticisms of Jiffy Lube franchise centers:
Jiffy Lube should be called: Jiffy "bring your car, hurry up and wait while our apathetic, under-staffed employees work on getting around to you, at some point, if at first they don’t say…it’s going to be a while before we can get to you" Lube.
There’s NEVER anything Jiffy about Jiffy Lube. I’ve never seen a company so willing to let money walk away.
Why on a Sunday when the rest of the world is off does Jiffy Lube open with 2 people? That leaves a two-bay shop with one bay doing nothing…stupid, stupid, stupid.
Worst attitude and customer service ever. I’ll never visit a Jiffy Lube again and I recommend the same to the rest of you. Where’s the franchise owner making sure employees are doing what they’re paid to do? I suspect if they knew how apathetic their staff was they’d take some immediate action to improve customer service.
Sorry JL, you’ve lost a customer and as many customers I can convince NEVER to give you their money.
After getting a $19.99 quote over the phone and verifying the price with the check-in mechanic for a basic oil change, I was presented with a $47 bill. The manager said that I must have called a different store since that there were no $19.99 oil changes at this location. After I pointed out that the $19.99 price was actually on the check-in sheet, the manager said that this was a sheet from another store. HUH? He promptly reversed his story and gave me the oil change at the $19.99 rate.
I promptly made sure that the other 4 or 5 people in the store knew what a great deal I was getting and that they were going to be ripped off shortly. Where the $47 price came from I do not know, thier listed Signature Oil Change is $37.99.
ARE YOU FAMILIAR WITH THE JIFFY LUBE FRANCHISE OPPORTUNITY?
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