UnhappyFranchisee.Com is sponsor-supported. Sponsored links:
Both previous owner Morg Morgan and (less effectively) current owner Dale Nabors seem to be proficient at remaining in the background while their "executives" sign documents, send the uneasy memos, take the difficult phone calls… and incur the wrath of cheated franchisees. As head of the entity that was used to exchange many people’s life savings for broken promises, missed deadlines, unreturned refunds, and bankruptcy, Executive Vice President of Elite Mfg, LLC, Theresa St. Clair has certainly attracted her share of wrath. But was St. Clair part of the problem, as some have suggested, or well-meaning person who was pushed to the forefront of the battle wearing a bright red target?
St. Clair’s defenders have pointed out that her much-maligned email to franchisees (Cuppy’s Coffee / Elite Manufacturing Infuriates Franchisees With Form Email) was sent under her signature without her permission. One "Guest" came to her defense recently by posting this comment, which includes her resignation letter:
Arod……Theresa NEVER promised anyone anything!!! She always referred them back to their agreement. There was a handful of contracts that she added a statement about “if refund was requested… they would get a refund within so many days”. That statement which would have been very few of was included in contract ONLY if Morg Morgan or Ben Doyle told her to put it in there.
If someone did request a refund it ALWAYS went through the legal department which was handled by Danny Jones. Danny Jones ALWAYS tried to bully people into settleing for less refund money than what they paid. Theresa doesn’t have a new vehicle like Amy Hiller and Robine Donlon. She still drives the same vehicle when she first started working for the company. If anyone should be investigated here along with Morg and Ben and Dale, it would be Danny Jones because he’s been with the company sinced Roy Snowden’s Java Jo’z days.
Hell, if the zees want someone to testify on their behalf they should talk with Theresa. She use to be VP of Elite sales until Morg threw her into the Elite Ops division against her will because she told Morg & everyone that she knew nothing about construction but Morg put her in there anyway last December. After being in the Elite Ops for a few months she began to realize that something wasn’t right and voiced her concerns with Morg & Ben who continues to tell her and other employees that everything was ok. Theresa kept seeing that the zees were NOT getting built out as promised nor were they getting their cabinetry or equipment, etc… At that time Dale was a consultant and he also kept telling her it was going to get better & asked her to hang in there.
She hung in there for a few more months & then Dale bought the company. T was so excited about what changes would’could be happening because Dale promised so much, etc… Unfortunately after 3 months of non-action on Dale’s part to get things moving for the zees, she had enough & put in her letter of resignation which I just happen to have a copy of. I believe this show what Theresa’s values are:
August 24, 2008
To: Dale Nabors and Human Resources of Medina Management
From: Theresa St.Clair – Executive Vice President of Elite Mfg, LLC
Re: Letter of Resignation
Before you bought the company, we had several talks about the lack of ethical and honest behavior with the previous owner and the direction of the company and what needed to happen in order for it to truly be successful. I felt we saw eye-to-eye.
You bought the company approximately 3 months ago. I believed you could and would turn this company around and be on the up and up with the employees and franchisees. Meaning…start operating this organization ethically, honesty and with integrity. The first month I was impressed with your actions.
Unfortunately, your actions these last few months which include the total absence of any communication from you to your staff in Florida, have made me question your character, your honesty and your integrity. I also no longer feel that you have the franchisees best interest at heart. You have accepted more money from franchisees and you are not delivering their equipment, cabinetry and furniture.
Therefore, please consider this my letter of resignation effective immediately. Let me know when I may pick up my last paycheck for last week or will it be direct deposited?
If Terri or Lori has any work related questions for me I will help them as much as possible.
Executive Vice President
Elite Manufacturing, LLC
WHAT DO YOU THINK? SHARE A COMMENT BELOW.