USA Mobile Drug Testing franchise CEO Joe Strom has provided a response to our two recent posts on the USAMDT franchise.
Our first post communicated some of the complaints we’ve received from USA Mobile Drug Testing franchise owners, and invited others to share their opinions, positive or negative:
Our second post contained a list of questions we posed to USA Mobile Drug Testing franchise CEO Joe Strom after we reviewed the USAMDT Franchise Disclosure Document (FDD).
Mr. Strom was gracious enough to provide this reply to our inquiries:
We wholeheartedly believe in the USA Mobile Drug Testing business, the abilities of our franchisees, and our ability to work with and support our franchisees. We understand that the system’s success will depend on the success of our franchisees. To this end, USAMDT has made and continues to make substantial investment in our training programs, vendor relationships, service and support systems, marketing and brand recognition activities, and operating systems. These efforts take many forms. In some instances this involves improvements to our internal system, and in other instances, we team up with experienced consultants and vendors to bring additional value to the system. Another effort that we have proudly taken is to develop a franchisee advisory council and we actively work with its franchisee members to hear and respond to our franchisees’ concerns and suggestions.
[Pictured, left, USAMDT Founder & CEO Joe Strom. Photo source: USAMDT website]
As your website postings are anonymous, we do not know who may have made these comments or have any details or substance. We hope that the writer will approach us directly so that we may discuss and work towards a solution for their specific problems. As such, we do not respond to each anonymous claim or “Question” posed in the posting. We object to the use the phrase “fine print” to describe information in our Franchise Disclosure Document. “Fine print” implies that the information was in some way hidden or shielded from view – that is an entirely inaccurate description of information that we clearly included in our Franchise Disclosure Document.
Contrary to the statements in the posting, we have many growing and successful franchisees who are very happy with their investment choice and with our support. In fact, here’s a quote we recently received:
“My Family and I could not be happier with our choice and investment in USA Mobile Drug Testing, the training was exceptional and gave you a solid foundation for success, however some choose not to follow the training and it becomes very clear who they are quickly. We are growing at a fast rate and anticipate a tremendous 2013, Joe Strom and all of his staff are working hard to deliver the best franchise support team they can which will make this a franchise force for years to come.”
Remember success comes from what you put into it, no franchise will work unless you follow the model……. Dale Dugas, CPC, President, USA Mobile Drug Testing of Southeast Texas
We are not perfect, but we are committed to supporting our franchisees. We will continue to improve our system, and we understand that the system’s success will depend on the success of our franchisees.
CEO of USA Mobile Drug Testing, LLC
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