JIFFY LUBE Consumer Complaints
April 30, 2012
Do you have a complaint with Jiffy Lube? Please share your experience and your complaint in the comment section below.
Jiffy Lube is the largest system of franchised service centers in the fast lube industry.
Jiffy Lube® International, Inc. (JLI) has more than 2,000 franchised service centers in North America, serving approximately 24 million customers each year.
Headquartered in Houston, TX, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company.
Jiffy Lube service centers are 100 percent franchise-owned, independently owned and operated by 252 entity groups.
Jiffy Lube also seems to be the target of its share of customer complaints, exposes and hidden camera investigations.
JIFFY LUBE Consumer Complaints
Here are just a sampling or recent Jiffy Lube consumer complaints posted online on such complaint sites as Ripoff Report and ComplaintsBoard.com.
newtominnesota writes:
I am new to town, so took my Honda to the Jiffy Lube in Hopkins, MN for an oil change. I was told by (the manager?) Justin, that my car had no fuel filter, and that if I did not have my fuel system cleaned, that my injectors?? would clog up. Sounded reasonable, so I approved the service.
Later, at the dealer for another service under warranty, the mechanic told me the Honda DOES have a fuel filter, in the fuel tank, designed to last the life of the car. Also, that although these fuel system cleaners are not necessarily BAD, I was sold the service under totally false pretenses.
Now, I don’t mid paying for reasonably required or recommended service, but I was OUTRIGHT LIED TO, and that really makes me angry. Since Justin took the opportunity to lie to a NEW customer, I will no longer patronize this Jiffy Lube, and will warn all my friends and co-workers to stay away as well.
steve writes of Jiffy Lube Atlantic Coast Enterprises Miami, Florida:
I watched as the oil change was being done to my car, noticed that they did not vacuum the floor, clean the windows nor checked my tire pressure. I thought maybe that the old service of those things being conduct were not done anymore, since I had not been to a jiffy lube in a long time. But when I got home I noticed that the invoice reflected that all of those things were done, when in fact they were not.
linda m.of Sicklerville, New Jersey writes of Jiffy Lube # 438 Turnersville New Jersey:
My daughter who is 17 went to Jiffy Lube for a basic oil change with a $10.00 off coupon. The total cost for it should have been $25.99. Instead she left paying $127.38. They also changed the air filter for $22.99 and changed the radiator fluid replacement for $69.99.
This was a total rip off. In speaking to the manager of Jiffy Lube, he said they asked her about it first. My daughter said they did mention the air filter, but did not say anything about the radiator fluid replacement. The manager just kept saying well we asked her.
I will never use Jiffy Lube again and neither will anyone I know. They took total advantage of a 17 year old.
SportsFan claims that the Salem New Hampshire Jiffy Lube destroyed his car’s engine due to the oil reservoir being empty:
I brought my car into Jiffy Lube in June of 2011. I purchased the signature service with upgraded synthetic oil. After driving some weeks later, my engine started making knocking noises, and what sounded to be "flapping" noises as well. Upon bring my Ford Escape Hybrid to the local dealer, I was told that the engine was dry of oil. I was also told that there were no leaks!
I was also informed that the engine was destroyed, and would have to be replaced, at a cost of over $5,000. I got a second opinion from an independent repair shop, and was told the same thing.
Upon contacting the Jiffy Lube store, I was told the it wasn’t their fault, and they refused to help and hung up the phone on me. They claimed that they put a number of quarts into the can, yet I know that the oil is added manually by employees via a hand held "gun" dispenser.
I am looking for justice through the State of New Hampshire court system.
ARE YOU FAMILIAR WITH JIFFY LUBE?
DO YOU HAVE A COMPLAINT WITH JIFFY LUBE OR A JIFFY LUBE FRANCHISE OWNER?
SHARE A COMMENT BELOW.
Comments
7 Responses to “JIFFY LUBE Consumer Complaints”
[...] (See JIFFY LUBE Consumer Complaints) [...]
The technician at Jiffy Lube put the wrong filter on my car causing engine trouble to my vehicle.
I had my car taken to Jiffy Lube for a routine oil change on 8-6-12 at 5:16 pm. Upon leaving I received calls at 5:35, 5:38, and 5:39 from the technician to inform me to return to the store, because he had “accidently put a recalled oil filter” on my car. Unfortunately my car didn’t make it back to the facility, my car began sputtering really bad and wouldn’t accelerate over 25 mph.
I contacted the store and the gentleman came to the gas station where I had broken down. He put my car up on the jack and switched something out allowing me to make it back to the store. Upon returning to the store the reps looked at my car again and stated nothing was wrong. My car still wasn’t running correctly but the store was closing. The next morning I contacted the area manager and he advised he would tow my car to any mechanic I chose, I requested to go to one mechanic, he stated he would have it towed to the facility that Jiffy Lube uses. I agreed.
The mechanic did a diagnostic check on my car and found that the oil pump had gone out, which would have occurred if the wrong filter had in fact been placed on my car as the technician at Jiffy Lube had stated. He informed this to the area manager (David Levinhauser), who in turn contacted me to advise it was regular wear and tear and the his company was not responsible. David offered to retrieve the oil filter and have it tested to determine if in fact it was a bad filter, however as I explained to him the filter that was currently on the car wasn’t the original filter that Jiffy lube had placed on the car during the initial oil change as the product numbers are different. According to the receipt the filter that was placed on my car during the service is of123bp however by the time my car made it to the mechanic the next day the product number on the filter is pof5288, and the partial number from the receipt is written on the filter that is on the car at this time.
However Jiffy lube is adamant about not having changed the filter once the car left the first time. I have spoken to Steve (store manager), and David Levinhauser (area manager), and Robert Gayle (division manager) several times in an effort to get my car fixed. These men are only interested in taking the filter that is currently on the car to be tested. That filter I can assure you is fine because they have already replaced the bad filter. invoice number is 2632 800046.
My car is still at the repair shop that they towed my car to.
I work at a Jiffy Lube in Southeast Pa. and you wouldn’t believe the things I’ve seen. First off every manager I’ve had (and there have been a lot) is a racist and homophobic. They always spout off to me about the black customers and employees when they’re not around. Just because I’m white doesn’t mean I’m like you. Also I’m a closeted gay man and every day I have to hear them talk about “faggots” and how they’re disgusting.
Aside from that the amount of fuckups they have is ridiculous. I’ve seen then break tire stems, forget air filters and not call back the customer, put the wrong fluid in a car, not actually do the services that were paid for, look up women’s skirts, take advantage of the elderly and sell them things they truly don’t need, I’ve seen managers threaten violence towards employees, theft from customer cars on a very large scale, dumping oil down the sink drain, sex between two employees while on the clock as verified by both parties, spitting in customer cars, drug use and sale on premises and the managers frequently brag about their drug habits to employees. Most of the employees do drugs as well so usually they’re just comparing notes.
It’s digusting and after five years working here I’m tired of it. You’re better off taking your car to a trusted mechanic or learning to do it yourself. It’s not as difficult as it looks.
I have just returned from my local jiffy here in Mountain Home, Idaho..
I am livid..
The owner first off all told me that my requested oil was’nt any good [ castrol gtx high mileage] then said i should change oil every 3000 miles ..this i totaly dissagree with….
They then poured oil into my landrover and finished this op within 10 mins or less..They were not busy at the time with just one other customer…I paid and left the building
I smelt oil when i was driving away and pulled into a safe area to raise the hood..Oil was all over my engine and making it smoke enough to make me cough.. My landrover engine had signs of water also over it…..
I went back to confront these’ so called pros and was told that they had washed the spilt oil off ha-ha in a very condescending attitude…
I have changed oil myself in the past and never spilt any ….I will never go back there again……
Because i am a female they thought i do not know about my vehicle…WRONG..
I appreciate the convenience the Jiffy Lube provides most of the time. There has been repeated problems with DMV card being returned, though. My DMV card, that is needed for online renewal, was removed from my vehicle and was not returned, yesterday. When I called Jiffy Lube (#2021) the next morning, the attendant seemed to scanned the shop with his eyes, while not moving from the phone, then said it was thrown away. This was at the end of the month so the time to renew was very short. I asked for compensation for the hassle they created and they had none. Another time I was given someone else’s paper work along with my own. Jiffy Lube seems to have a check list they go through that helps them make sure everything gets done. Maybe a paperwork check list could be added to the list.
They BLEW UP the engine of my Hummer H2 when they installed the wrong oil filter. Their claims department refuses to pay for the repairs at the shop of my choice even though the general manager acknowledges that it was their mistake. The extent of the damage isn’t in dispute; the problem is they won’t pay the labor cost preferring to pay less. They insist on only paying what they feel the “average repair shop” would charge. Here is what Kody Schirner (801-725-1711), Claims Department Representative, Customerservice@gflcompa…, wrote to me this morning:
that amount will cover the cost of the engine and the labor at the average repair shop. If you choose to have the repairs done at a repair shop that will charge more than that, then you must pay for that luxury.”
It has been 22 days since they blew my engine. They have also refused to provide a replacement vehicle. I’ve been forced to forward this matter to our attorney, file a complaint with the Attorney General’s office, and I will likely have to pay for the engine replacement out of my pocket and proceed through the courts. Unbelievable.
AVOID THIS AND ALL JIFFY LUBE SHOPS!
A couple of months ago I went in to Jiffy lube in Martinsburg WV. I wanted an oil change, but the TECH said I needed to have a serpentine belt. After 1and a half hours my van is ready. I drive about a half mile when I hear this noise, which of course was the newly installed serpentine belt. I get my van back to jiffy lube an
2 Hours later I am informed that the tensioner is gone an they cannot get the new serpentine belt on. I walk serveral blocks back to my home, pick up one of my other vehicles, call a tow truck to get my van towed to a repair shop (which installed the tensioner an serpentine belt in 45 minutes.. Jiffy Lube customer service said that I would hear from the local area supervisor within 48hours, which never happened. I pay out over a $100 for a oil change which was done an service suggested by the tech that was not done. I pay for a tow an a repair that Jiffy lube advertises and the tech’s push, but that jiffy lube was unable to perform because the did not have all the parts needed to perform the service advertised. After spending an Additional amount of money, over $100 an never being contacted. I get a reminder in the mail that my van is due for an oil change. I got an oil change, but NOT AT JIFFY LUBE. NEVER AGAIN: Told all my friends an every one else I can about this experience.
SHARE A COMMENT HERE: