MATCO TOOLS Franchise Complaints

4,850 thoughts on “MATCO TOOLS Franchise Complaints”

• Relentless, if your DM did a poor job on your survey, and you say someone else was servicing your customers….shouldn’t your DM have been fired?

  Some of the post last night, someone complained they have you ride with top 50 dbr. When I asked my future dm for that, he said he could not steer me towards successful dbr’s, but did invite me to s sales meeting. I ended up going to 3 sales meetings over a 3 or 4 month period, and in reality after the first one I knew who was successful, went on a couple rides with successful dealers and several years later still here.
  Anyone coming into ANY business should do their research, and I recommend talking to successful guys to find out how they are successful.

• Reading the FAQ’s AFTER you know the Matco system is a little sad.

  All but one or two of those questions/answers are TOTALLY misleading.

  Almost every distributor I know has had problems with competing Distributors on Territories and Lists of calls.

  Each Territory is surveyed, another flat out lie. Were you provided names and contact information? Another Lie! Oh, you mean the name of the ‘shop’ that used to be at this location.

  Are there Fees?
  Matco does not charge franchise fees…as a means of permitting new distributors to start their businesses on a sound financial basis. This reduces risks for new franchisees…

  VERY VERY MISLEADING and No way can they prove such a statement.

  Another comment needs to be made-
  Debbie’s DM told her that she needed to Increase inventory, that it was too low. I am sorry that Debbie listened to that advise. It’s not his F*cking Business. Did he bother to be concerned WHY Inventory was low? No, he wants his percentage.

• I know where to look, are you misleading?

• Tommy if you are a rep for Jerry you are doing him a injustice. I have read all these posts and you are not helping your cause with some of your post. If everyone would stick to the facts and stop the personal attacks you might actually get somewhere. By the way I have talked to some of your former customers and you get some mixed reviews. STICK TO THE FACTS. You say you are trying to help DBR’s it sounds like you want put us all out of business with your posts. How is that going to help us? Good Luck to all of you which ever side your on.

• Matco#1 try answering some questions to defend Matco instead of your normal pathetic, provoking nature.

  Below is frequently asked questions of Franchisee found on Matco Web Site.
  ————————————————————————————————————–
  How are my customers identified?
  Matco Tools gives new franchise owners a “List of Calls,” which contains at least 325 potential customer names and contact information.

  Each territory is identified by the District Business Manager through surveys and customer interviews.

  This helps eliminate time-consuming cold calls, while increasing productivity and sales.

  Will I be competing with other Matco Tools Franchisees?
  No. Each Matco Tools Franchise has their own territory and “List of Calls,” so you never have to worry about overlapping or competing with other franchise owners.

  Approximately how many miles is each territory?
  That can vary from franchise to franchise. If your territory is located in the city, you may cover fewer miles as opposed to a franchise owner whose territory is located in a more rural area.

  Wow! These statements imply that we have territories with our “List of Calls”. So we don’t have to Overlap. Very Interesting. Kind of implies you can call on shops as long as their in your territory.

  Why would Matco tell you this to get you to sign and go to training, then when your successful come to you and make you give up the shops you established with your DM. My RM told me they were unsecured and I didn’t have a territory I had a “List of Calls” and if I didn’t comply “Yes” I could be terminated.

  By the way this Distributors route was laid right over the top of me since I had established the shops and not gone off my route. Kind of contradicts the above statement. Don’t you think?

• And if you were REAL Smart, you would ride / talk with the apparent Un-successful to find out why. You may learn even more. I have a feeling your DM wouldn’t recommend that…

  What do you think are the driving factors for sales from a mobile tool business?

  1. Your ability as an effective salesman?
  2. The cost of your tools?
  3. The brand of your tools?
  4. Your financing terms (how much per week and how large of Time Payment Account you allow your customers to have) ?
  5. The customers ability to pay (how much can he afford to pay each week)?

• There was a distrubutor startup just recently near me, Matco wanted the guy to go to school BEFORE a route was even identified.

  It’s been awhile, but don’t you need to sign z-papers before class in Stow?

  Sounds like the same SCAM that Relentless experienced.

• Former, although riding with an uncessful dbr might be s good idea for some, I had no interest in seeing how to fail at business.

  Also, absolutely no way can you put a person throug class without a route identified, the route list is a legal document and had to be included with your docs, it’s in the fdd you receive.

  Relentless, not being pathetic am answering questions, but I think it’s up to Matco to defend Matco, not me, I just respond to out right lies.

  Still waiting for year and position Tommy !

• Thanks Paul great post, good luck to you happy selling!

• Remember back when guest3 (now MATCO#1) wrote “do you have a sight for happy franchisee?”

  Well, they were given their very own page to sing the praises of the Matco Tools franchise to their hearts content: http://www.unhappyfranchisee.com/matco-tools-franchise-defenders-speak-out/

  The result? Fewer than 10 positive comments from a couple of commenters who say nothing more than “I’m successful with Matco cuz I’m so great” or “Thanks to Matco my wife can sit home and watch Jerry Springer and soap operas all day instead of working”

  Why are they still here taking cheap shots at dbrs with legitimate gripes? Could it be they have no real defense of Matco’s policies and practices” That they are just bitter, condescending armchair know-it-alls who bash any individual or group that dares to stand up for themselves, voice an opinion or call for change?

  I don’t know what sends a more disturbing message about Matco, the hundreds of detailed, credible complaints on THIS page or the lack of credible support of Matco on the “MATCO TOOLS Franchise Defenders Speak Out” (lol) page?

• Guest, and I do mean the ORIGINAL Guest. I was just thinking the same thing you just posted. ADMIN gave them their own sandbox to play in and that lasted what, 1/2 a day at the most?

  Yet, I look on here this morning and the same vile rhetoric in wasted posts abound !

  Paul has more common sense then all of them put together.

• Guest. It could have to do with the fact that you have no factual proof of your outlandish claims about anything. Or that you cannot do math.

• Well guest to answer your question, it appeared giving us a happy sight was an attempt to keep us quiet and then the post about Matco tools or Matco fools made it worse. Wasn’t on here last night like you but it’s hard to have a debate with people when you have to go between two different sites.
  Now I am sure some people will go on there and post but I am personally not going to spend the time and energy like Debbie getting people to go there I would not sell very many tools and probably end up divorced…. And I don’t like either of those options.

• Matcoboy, you can not sway the conversation, facts are facts, keep looking boy, I am there. As for you Paul, I call it how I see it. Matco has some bad apples and its our job to prove it and we will. I am not trying to put you out of business, sounds like the truth hurts. I will try to make matco’s life difficult at whatever expense and if it hurts a distributor, it must be the truth. What do you want me to do, lie like matco and their D.M.’s do. I tell it how I see it.

• Yes, comment #11 just rolled in from a future victim named Lenny:
  http://www.unhappyfranchisee.com/matco-tools-franchise-defenders-speak-out/

  “So I’m trying to understand the profitability? of the tool business. I know everyone in my shop usually owed the MAC guy. All i Could budget was $20 a week for tools.(and sometimes Icouldn’t do that) so I’m trying to understand howmuch you make in aday.

  I saw on the other site, that purchases are $3400 (I assume a week), correct me if my maths wrong. So if like me everybody pays $20, and average $100 an hour, work 9 hours for 5 days thats $4500. So profit is $1100 a week.

  Am i on track?”

  What do you all think?

  What do you think Lenny’s chances of putting $1100 per week in his pocket is?

  Can’t wait to see MATCO#1 and guest2 tell him that’s a safe bet as long as he sings the Matco company song each morning and thinks positive thoughts. Bet his wife is gonna enjoy the bon-bons and Jerry Springer every day, cuz the good life is just ahead.

• Paul, when you need Jerry, give us a call, because if you are under Pritchett, it won’t be long for you either. Just call us we will be there for you too.

• Gary like the video on the snap on guy, I have been in the business over a decade I have never went to anyone’s house to collect money or tools, the guy should have never let $2,000. Go out on s truck account, you spend your time chasing bad money, then that is all you will be doing… Chasing bad money.

• Tommy, you are avoiding my question ?

  Btw guest thanks for letting us play in your sand box, my mother always encouraged me to share I am glad you guys are.

• I don’t avoid anyone, never had and never will, I have my medallions, apparently you are not smart enough to research, I only need to answer to matco in court, which I will. You haven’t answered any of my questions from the previous times,matcoboy, I don’t think you are able too.Meanwhile, lets keep blasting matco and their quality of their products, that are made overseas. Guys and Gals, lets keep up the good work. You can reach Jerry at MarksandKlein.com, please give him a call. Stick to the facts guys.

• Matco1, that Snap-On guy was just doing what Matco teaches us to do. Get that TP out on the street. My DM rode with me and would sling tools to scumbags with 0 down. Exactly THE OPPOSITE of what is taught in school.

  I would show at the stop next week and I would hear “I forgot you were coming” or one of the thousand other BS excuses we all hear. I told him to just give me back the 88 ratchet and I will sell it again when you have the down payment.

  I got it back, he never ask for it again, and I never sold even a pick up magnet to him again. The point being.. WE know our good customers and WE know our tool thieves, but greedy DM’s DO NOT CARE BECAUSE IT IS NOT THEIR MONEY !

• Paul wrote: “If everyone would stick to the facts and stop the personal attacks you might actually get somewhere… You say you are trying to help DBR’s it sounds like you want put us all out of business with your posts. How is that going to help us?”

  Paul, you make a good point, but consider that there are mainly 2 types of commenters here:

  – There are commenters who raise serious concerns and voice complaints about Matco’s policies & practices and

  – There are commenters who attack & disrupt the conversation of the first group, and refuse to acknowledge the obvious fact that there ARE serious concerns and complaints.

  There’s a third group that’s missing: dbrs who are willing to support and explain the validity of the Matco structure, strategy, policies and practices. That was why ADMIN established the positive page, in case the likes of MATCO#1 and guest2 had a valid rationale as to why Matco should keep doing things as they are.

  Why do they refuse to build their case on that page? Because they have no rationale for keeping things the same. All they want to do is insult & disrupt. And all of us, not just Tommy, fall into the trap of lashing back.

  I would submit that these guys are doing more to put Matco dbrs out of business than those voicing concerns. There are problems here – no rational or honest person can deny that.

  What’s best both for Matco and all dbrs is to get these issues out in the open, work together to change the things that need to be changed and move forward as a stronger brand with successful, productive franchisees who can focus on selling tools and servicing customers each day… not go to work each morning worrying about getting cut off at the knees by the company that recruited THEM, not worrying about how to afford presents this Christmas or whether they’ll still be in their homes by next holiday season.

  The likes of MATCO#1 and guest2 have no place in this process because they are simply agitators, nothing more.

• Hey guest
  Unless you want me to talk about your gay lover leave my wife out of the conversation.

• Guest whe I started I did zero down, but you brought up a good point, if and when my dm is on my truck…I am the only one that sells off my truck period!

  Now as a new guy I am sure most dm’s will help Dbrs sell, that’s there job.

  No tp on street means no paycheck for dbr, so you better get it out there, but not 2 grand to one young kid, you are asking for trouble.

• As if to provide an example for my last comment, guest2 writes: “Unless you want me to talk about your gay lover…”

  Welcome back to Jr. High!

• Stay the course guys and gals, the site is about bashing matco and thier decitful practices,lies and everything else. State the facts and let everyone know.

• Guest. You started by slamming my wife. I did not attack you until that time. So quit agitating and then pointing the finger.

• “You started by slamming my wife”

  Could go in a thousand directions with this one but I won’t……………must…………resist………….the…………..urge!

• Guest I think you guys are the ones that are slinging the name calling, but it’s funny how you try to turn it around to make it look the opposite. I have to be careful admin likes to shut me down so I can’t really tell you how I feel about you, but that’s probably good then just you look foolish.

• Classic guest… Better get ahold of him Tommy he is going to destroy your sight.

• “You started by slamming my wife.”

  I never “slammed” your wife. Honest. I have a gay lover, remember?

  guest2: Shouldn’t you be over at the Friends of Matco site http://www.unhappyfranchisee.com/matco-tools-franchise-defenders-speak-out/ helping MATCO#1 stoke Lenny’s dream of owning his own business and setting him up for the ride of his life?

  Be sure to give Lenny a Marks & Klein air freshner for his truck. He’ll be needing the phone number from it soon.

• MATCO#1: “Tommy he is going to destroy your sight.”

  Is this a reference to The Who’s Tommy? Pinball wizard? Tommy, the deaf dumb & blind kid sure played mean pinball?

  Or did you mean “site,” as in “website”? Rock reference or blatant misspelling? Unclear.

  But thanks for taking time from avoiding Lenny’s question about what he can expect to make. Later, after he’s lost it all, you can always deny having encouraged him… and for leaving out the part about what happens to his entire investment if he falls below his purchase minimum.

• So guest someone must have posted this for you then…..

  ■Guest on December 8th, 2011 11:34 am
  Remember back when guest3 (now MATCO#1) wrote “do you have a sight for happy franchisee?”

  Well, they were given their very own page to sing the praises of the Matco Tools franchise to their hearts content: http://www.unhappyfranchisee.com/matco-tools-franchise-defenders-speak-out/

  The result? Fewer than 10 positive comments from a couple of commenters who say nothing more than “I’m successful with Matco cuz I’m so great” or “Thanks to Matco my wife can sit home and watch Jerry Springer and soap operas all day instead of working”

  OOPS YOU ARE WRONG

• All right lap dogs How about this Question?

  You been a Distributor for less than a year. A tech comes in with a Matco PSA. He is behind an payments. You do very little business with him on a truck account because you want to make him understand you are going to stand behind Matco. CASH ONLY CUSTOMER. You have about $1400 between 5 guys in the shop you are collecting about 250 per week on truck accounts with no PSA’s. 3 had bad credit. Customer has a shiny new Snap-On box and when you ask him where the Matco box is he says its at his house. (Don’t know it to be fact but I heard Snap-On picked up his Matco box. You call customer service repo department and tell them what is going on. They say repo the Snap-On box. So you talk to the shop owner he says take it. You go get a shop release form and in the mean time he calls Snap-On. You come back and he refuses to let you have it. So you call Matco to inform them of Shop Owners decision. They tell you there is no UCC for a Snap-On box and that I should let shop owner know that I can call the police and the police will help me retrieve it. So, I told him word for word what Matco told me to say and he says “Get the fuck off my property!” “I don’t ever want you on my property again.

  I call Matco and ask them if they want me to call police and they tell me “Just back out and let him cool down.” I tried to talk to him later and we had a civil conversation and understood each other but I was still not allowed to call on that shop by shop owner.

  I asked Matco what about my accounts $1400 they said they would talk with management. I guess management decided against because when I called back again they said they would get back with me. They never did.

  My Question to the Lap Dogs:

  What would you do if this was you?

  How pissed would you be losing $1400 because you tried to be a good business partner and help collect an account for Matco?

• guest2: I think Gary slammed your wife.

  Gary, did you slam Mrs. guest2?

• guest2 I just wanted to let you know that there is a line outside your house and people are slamming her. You bet go home and take care of business since your not taking of her or your customers right now.

• Is that a legitamate statement Duh!?

• Come on just answer one of the two at least.

• You see just give them a question they don’t want to answer and they won’t say a thing.

• Admin. I like the one sided approach to correction. I guess it is ol for th anti to use personal attacks but not the pro. It is ok for anti to derail conversation with name calling and personal attacks but not pro. I get it.

• Guest,

  I did not slam Mrs.Guest2, I have my own wife to slam. Although after Matco trashed my finances I find I am not “slamming” as much as I use to. LOL ;-)

• reckless no wonder you failed, i dbr with a brain would’ve called the snapy dealer to make sure he understands he has to pay the account off..

• guest17

  WOW! So I am supposed to call Snap-On for support instead of Matco?
  Now were getting somewhere.

• This is why I am on this site. To exploit ignorance of Matco management.

• Do you think that is what a new franchisee prospect wants to hear “Call Snap-On.” Go ahead tell everybody what a failure I am with a post like that.

• So you want me to call Snap-On and accuse him of taking a Matco PSA box? I am very confused. Maybe you need to retract and make another lie. Or at least think before you type.

• Relentless,

  I am no Matco lap dog but I could tell you what I would have done. If Snap-Off took the Matco box in on trade I would tell PSA to call Snap-Off and work it out. If you did not write the contract it is out of your hands. Let the legal eagle at Matco worry about it.

  I wouldn’t jeopardize my history with the techs in the shop as well as the shop owner. You can only try to help Matco so much, because they sure as hell won’t help you.

• Gary, I just told you Matco Repo told me what to say. I said it word for word and I did it casually. They faxed a UCC to the shop fax machine to prove that we could take the box. I am new and this is my first repo. I relied on my support and my support told me to threaten him with the police. I learned the hard way because I have never sold tools before. Just trying to let guys who might think about doing this see another aspect that you can expect to get screwed on from Matco.

• I did not right the contract that is my point. A fellow co-worker tipped me off to Snap-On loading the Matco box and told me he traded it in. I called Matco (My Business Partner) because I didn’t know what to do. I was trained in Ohio to call customer service in this event.

• Relentless, I see your point and it is a valid one at that. You were only doing what you were trained to do and lost accounts because you were trying go by “Matco’s” playbook.

• Yeah! like I said the hard way. You see people can say lots of things but it all comes down to when its time to go work who is actually going to grab a shovel.