SERVPRO: Is ServPro a Scam?

SERVPRO Fire & Water – Cleanup & RestorationTM   claims that:

Servpro“Whether you need emergency restoration or top-to-bottom home cleaning following fire, water or mold damage, you can trust your local SERVPRO Franchise Professional to make your house feel like home again. Our goal is to help you regain control to make your damage ‘Like it never even happened.’”  (Source:  Servpro website)

However, the Internet contains numerous and widespread complaints that the franchised ServPro company inflicts more damage than it mitigates.

In fact, many consumers claim that they’ve been Servpro is a scam operation run by thieves.

(Also read: SERVPRO Franchise Complaints)

On the Serv-pro reviews website, ezakimak10 wrote:

Servpro are scam artists! I could write a book about servpro and all the unethical practices they use. Tripling the quote they give you; Stealing items from your home; putting liens on your home; refusing to send you a detailed bill; Their tactics are criminal like just to say the least. I have no idea how our system allows them to survive by taking advantage of helpless people and also insurance fraud at its best.

3233 wrote:

What a scam company…Water damage due to ice maker break…Serv Pro recommended by insurance co and they came. Set up fans for a week -kept saying it was still wet and tore out ceiling etc.Wanted to come back to replace and when I told them I had a carpenter the manager became belligerent…. The bill was way over the top , not dated and not itemized. Insurance is fighting them…Wouldn’t call them to clean up dog’s mess.

Sadpro wrote:

Servpro have numerous violations listed with the better business bureau. They are at best a load of con men, crooks and liars. Do not use their ineffective and impotent services.

made wrote:

long story short- dont use serv pro

the bill was ridiculous! THEY COMPLETELY LIED ABOUT THE HOURS AND JOBS! it was after our house almost burnt down in a fire. amyways now we have an ongoing battle against the 10,000 DOLLAR BILL!

underconstruction wrote:

ServPro of Decatur/Forsyth was hired by my insurance company. They over charged thousands of dollars for work that would never need to be performed. Submitted a second estimate and intentially over charged again. Damaged thousands of dollars worth of my property and to my home. Refuses to return calls, refuses to complete the job they were paid to do and refuses to return the remaineder of my personal property. ServPro employee’s even stole items from my home when they were here.

Have you dealt with SERVPRO Cleanup & Restoration?

Is SERVPRO a scam?  Does SERVPRO overcharge, steal and do shoddy work as so many claim?

If not, why do you think they attract so many complaints?

Is the company or its franchise owners and employees the problem?

Please share a comment, opinion or insight below.

ARE YOU FAMILIAR WITH SERVPRO?  PLEASE SHARE A COMMENT BELOW.

To contact the site admin, email UnhappyFranchisee[at]gmail.com.

20 thoughts on “SERVPRO: Is ServPro a Scam?

  • Pingback: SERVPRO Franchise Complaints : Unhappy Franchisee

  • January 24, 2012 at 3:37 pm
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    Sounds to me like the competition is writing this sure you cant make every customer happy but i bet Servpro has done a better job than all of the competion out there. If all of this was true no insurance company would reccomend
    Servpro but they do.

  • May 11, 2012 at 6:56 pm
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    I work in the restoration industry servicing major insurance companies and devestated home and business owners. These services include but are not limited to fire, water, smoke, wind damages. Theft, crime scene clean up, natural disaster relief and many more. A motto we use frequently is “if it needs to be cleaned and you don’t want to do it…call us”.
    The reason I felt obligated to comment on this post is because when dealing with such personal and often valuable possessions, emotions are high. Customers who have never experienced a loss, whether it be losing most of what they own or care in a fire or a small leak that has damaged their hardwood floors, don’t know what to expect. Some allow the professionals to do what needs to be done to handle their loss appropriately and quickly. Other customers (I would guesstimate the majority) either think they have won the lottery and have a blank check coming from their insurance company, or they don’t understand why their house may have to undergo minor or major demolition. In some cases demolition is required with the sole purpose of preventing further damage. Bottom line is no matter what industry you are in you will have dissatisfied customers. It is unfortunate consumers choose to crucify a nationwide franchise because of their local franchise dissapointed them. Again, in any industry your company is only as good as your employees or owners. I have witnessed competitors of mine do things I would never allow and I have seen others that have inspired me with new techniques or their top notch employees. My advice to any consumer looking for any restorative service is to research your LOCAL restoration companies, and keep in mind the decision on who restores your property is entirely your choice as a policy holder. Even if the insurance company refers a company you can at any time tell that company to get the hell of your property. Then call me :).

    Proud Franchisee

  • December 22, 2013 at 11:59 am
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    Our maintenance guy broke a water valve in the bathroom of our nearly new theatre and a lot of water poured out before it could be shut off. We asked our business manager to call a local carpet cleaning company to extract the water and the name they pulled out of their hat was SevPro. The only thing needed was water extraction but they proceeded to extract the water, clean the carpet, treat everything with chemicals, bring in huge dehumidifiers and run up a bill of $14,000. Yes, keep in mind that this building is a movie theatre with projector exhaust fans that exchange the building air 4 times a day and large air conditioning systems (an air conditioner is basically a large dehumidifier) that were running at all hours the building was open. They never asked for permission to perform any services more than water extraction, and after submitting their bill of $14,000, they increased it to $19,500 and encouraged us to submit everything to our insurer since “they always cover and pay for this stuff”. Well, we haven’t submitted anything to our insurer and they tell us they’re being inundated by huge ServPro bills for questionable services. I’d prefer to pay my attorney to fight these people and expose their illegal business tactics. My suggestion is to NEVER call them. This company is training their franchisees to take advantage of the vulnerability of insurance companies and many more problems will occur until a legislator takes this problem on.

  • April 29, 2014 at 12:45 am
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    This plant manager can not send correct person to fix a leak in roof, always finding some ridiculous excuse. I called five times and he has failed to hire proper people to fix my new roof. This company did sloppy work and did not good job when it came to roof.

  • October 25, 2014 at 10:58 am
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    Dave… You mean you had them come and you didn’t even ask for a quote or info on what had to be done? Also – most commercial buildings have AC systems… you didn’t want the carpets flooded from bathroom cleaned? Jeez… I think I’m safer watching bootleg movies on the internet!!!

  • April 20, 2015 at 9:50 am
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    After a kitchen fire, I specifically requested to keep certain cabinetry
    not badly damaged for my workshop and they disposed of them. Some cabinetry wasn’t damaged and ripped out. No asking permission for anything,

    Blinds were ripped out breaking the clips and left in my garage.

    When I looked for my egg cooker that was a cabinet with plastic containers which were undamaged, it wasn’t in the bag for the items of that cabinet. I took a picture of the open cabinet after fire showing the cooker and plastic wear in fine shape.

    When confronted, they wanted me to take a polygraph for a $20 egg
    cooker I couldn’t find after the stress of the kitchen fire and being burned trying to put it out! OUTRAGEOUS!

    Totally insensitive, with an unconscionable attitude towards people!
    Bill $12,000. Their attitude? You got your insurance money. Don’t Complain!

  • April 28, 2015 at 12:38 pm
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    Keith Thompson/Servpro of Bellaire, SERVPRO of Galveston Island/Lake Jackson came to SE Michigan after a flood in August 2014. I had the misfortune of hiring him to clean my basement which had sewer and rain water up to the ceiling. His company did not power wash the floors and walls, just put antimicrobal on the walls, turned the fans on an left. The walls and floors were all slimy. When he came to pick up the fans I asked him when he was going to power wash the walls and floors he told me “I lost the tip to my power washer”. I hired the Servpro company that did my neighbors house to finish the job. Mr Thompson had the audicity to charge my credit card, FOUR MONTHS LATER, $1,500. I NEVER RECEIVED AN INVOICE FROM HIM. STAY AWAY FROM KEITH THOMPSON

  • March 12, 2016 at 3:08 pm
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    I Would never use Serv-pro again, and would never recommend company to a friend or neighbor, or even an enemy for that matter. Very sloppy job, stuff missing from home after evacuation, items broken in home!!! Company was very negative about replacing or giving compensation for nasty job done in home. Serv-pro is a scam. charges were outrageous, Over $6000.00 for less than 12 hours work, (2 people) And job was sloppy, nasty, and incomplete. I think they they just sat around and did basically nothing, except take property that did not belong to them, and break computer attachment. turned off power to media for 9 days and did not even apologize for it. I had no phone messages, favorite DVR recordings, or internet for 9 days while out of home.

  • May 2, 2016 at 8:06 am
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    Servpro is a piece of work. I scheduled a service with them and they called me the morning of the service to say they had emergencies all weekend and would not be able to come. My husband had taken off his job and they asked if they could reschedule. I asked how do we guarantee that we wont have this issue on the re-schedule and the response, we don’t know. Candace and Priscilla a real piece of work.

  • July 24, 2016 at 5:34 am
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    The problem in a flood is that drying systems used by many franchises are inefficient, but ” easy ” to globalize. System which multiply the cost of the repair or even generate later problems and whose energy cost is enormous in comparison with other systems. But the major problem is the delay of weeks or months for drying a building when you can do it in only 5 days. For example: The increased of compensations, more days for a return to normality in your home, your business closed more days… etc.

  • August 2, 2016 at 9:27 pm
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    Ten years ago ServPro came to my house because my hot water heater had “dropped its bottom” and some 40 gallons of water had seeped under the door and got part of one room of carpet wet. My insurance company told me to call ServPro, and two employees came out, took a $250.00 deposit, spent under two hours at my home. They went downstairs, and without my permission, immediately tore up ALL of my downstairs carpet. Put ten huge fans down, and said they would return in three days to get the fans and finish up.

    Well, after three days of these very noisy fans running, I called and left a message, when are you guys coming to get the fans?! Same after five, seven and nine days. Never a call back to me. On the 10th day I again called and left a message that the fans were now outside my house, on the curb, and I sure hope that the garbage men don’t haul them away. Within 20 minutes a ServPro truck stopped by and picked up the fans.

    No other work was done, except tearing up my carpet, again without my knowledge or permission, and I still received a bill for an additional $1900.00. I called to discuss it with the manager, and he told me either pay the bill, or they would put a mechanic’s lien on my house. I told him that I couldn’t pay such a ridiculous bill, for less than two hours “work,” and for tearing out my carpet without my permission. So, they did put a lien on my house, at 8% interest, which ballooned to over $6,000 over the decade. I finally decided to counter sue ServPro, because I did not want to leave my house to my heirs with a lien on it, besides the fact that the whole monetary charges from ServPro were ridiculous.

    I am so happy to report that we went to court today, and ServPro was ordered to remove the lien, at their expense, plus pay me a large sum of money (to cover attorney fees). I can only encourage others to do the same (sue these bastards!).

    ServPro doesn’t care about all of these negative comments. Insurance companies are still recommending them (why, I don’t know). They come into your house in a crisis situation, and take advantage of you, as well as your insurance company. Sue, people! And call your insurance company and tell them to stop using ServPro. If you don’t, ServPro will continue their immoral business dealings, and continue to hurt innocent consumers, maybe your friends in the future.

  • September 11, 2016 at 6:46 am
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    My insurance company had Servpro come to my home after major water damage to my home. They took everything but my clothing. When time came to bring back my belongings they only returned about half. All of living room furnishings were missing. My family Bible is among the items they took and never returned. I called the main office in Tennessee and was offered NOTHING..
    I WILL NEVER EVER AGAIN LET THAT #@%#× COMPANY, SERVPRO INTO MY HOME!!!!

  • September 13, 2016 at 5:09 am
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    Over the last year we too have suffered a tremendous loss of our personal property.

    Servpro Project Manager knew that our personal property was unsalvageable or could not be replaced . Notwithstanding, they stored over 300 boxes including photographs, business and related books and records as well as our furniture, home accessories and clothing for over 6 months.

    Not to invoke additional pain and suffering, We should file a “Class Action Lawsuit”

    I believe together, we will take back our power..

    Our insurance company referred us to Servpro for remediation services as well.

  • September 14, 2016 at 10:52 pm
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    As someone with experience with ServPro I can say that a lot of these peoples problems stem from the frantic pace by which a local franchise can become inundated with fire/water losses simultaneously. Compound the numerous jobs with a small crew of mostly inexperienced workers, due to the high turnover rate of unskilled labor in 2016 America, dissatisfaction is bound to occur. While this is no excuse for the low quality of services rendered it is an exact reason why. As a homeowner it is your duty to be diligent in the affairs of your home and to never trust the advice of someone who stands to profit from your misfortune.

  • February 8, 2017 at 9:42 pm
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    We had a sewer backup in our basement in mid July 2015. My husband found ServPro online and called them to get a free quote as advertised. Someone from ServPro showed up next day. He pried the sheetrock off one wall saying he needed to take snaps of the damage. He pulled one fan off his truck and turned it on and my husband told him to stop that because we needed a quote before proceeding. The ServPro man didn’t take the fan even tho’ he was told we didn’t want him to leave it. We subsequently found that several possessions ( several bags of books & the family Xmas tree) that we had bagged to prevent contamination were missing.
    Over the next 4 days my husband tried to reach ServPro repeatedly to come and get their fan. No response. ServPro only showed up on 7/21 after this incident to get the fan when my husband told ServPro that he was putting the fan out for trash pickup.
    We never received a quote. We never heard from ServPro until we were notified that certified letter from them had arrived demanding payment of more than $1300 for services rendered. That’s 19 months after the fact. What’s that about??
    We contacted our insurance agent who got hold of ServPro and demanded to see the signed service contract.
    The 3 sheet contract they faxed him is mostly blank except for the wrong dates on it but each sheet shows a customer signature. Those are not our signatures. We never signed anything with ServPro; we never agreed to have that company do work for us and we would never, ever agree to a contract like that.
    This feels like a scam to us. Don’t call these people for a free quote or let them into your home or I’m sure you’ll regret it.

  • February 26, 2017 at 11:09 am
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    I saw first hand the dealings of ser Pro ,people need to do their homework. I worked for a franchise for 8 months and the place was a joke .

  • May 21, 2017 at 9:20 pm
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    DO NOT USE THEM!

    I am Soldier that came home from a long deployment from a war zone. While I was gone my sump pump quit and flooded my basement making a huge mess and causing horrific levels of mold. Called Servpro, they told me it would cost about $8500.00. I paid them half, about $4200.00 and they did about 2 weeks of work, said they were done. When I told them I will have a post mold test done they paused and then said and my house should pass.

    Good thing I had it tested because it still had mold. They refused to work with the testing company to resolve this. They wanted to have their own mold test company come and retest my house. I told them NO I want an unbiased company test my house. Servpro went ahead anyway and got their tester and entered my house while I was not at home, went inside my house and tested it. They arrogantly ignored my demand to not come to my house with their own mold test company (criminal trespass???). Then later sent me a bill for almost another $4500.00.

    I had another mold removal company come and they worked with the mold testing company I called company and they resolved the mold in my house and will have a 5 year guarantee. BTW, it was a few thousand dollars less than Servpro. Now it seems it will cost me more than 10 times as much as I paid them to take them to court to litigate this case just to get back what paid them.

    Here is Servpro’s pattern of how they perform the perfect legal scam:

    1. Launch an attractive professional advertising blitz;
    2. A disaster or horrific mishap will happen and someone who is very vulnerable, overwhelmed, stressed and emotionally week at that moment will call Servpro;
    3. They perform at the lowest and cheapest level, lie and mislead the customer, and take them for as much money as possible, and sometimes pilfer customers property;
    4. If a customer takes them to court, Servpro will use their corporate legal team and vast resources to drain people of their hard earned money (retirement accounts college funds, healthcare, children expenses, food), and valuable resources. Because they know how much it will cost a consumer to take them to court so they use their limitless resources to fight common vulnerable people to drain (and punish us for taking on a big entity) until we can no longer fight and win a case in court;
    5. Then move on to the next victim.

    Just as it was legal to kill Jewish people in Germany during WWII, Servpro seems to be the perfect legal scam against a vulnerable people, and I wonder if these laws weren’t wrote by lobbyists and put in place politicians to protect these corporate scams like Servpro. THIS NEEDS TO STOP!!!!

  • July 10, 2017 at 7:40 am
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    Their slogan is “as if it never happened.” Their slogan is false. It was no better than as if it never happened. If you don’t even know that airing out means opening all windows, take that slogan off the trucks. I knew more about the procedure they came to do than they did. The supervisor told a whopper too to avoid doing extra work that would have probably helped the situation.

  • August 27, 2017 at 11:17 am
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    You folks are an unfortunate few who have had problems with Servpro. I used to work for a Servpro and I am now a property manager and I use Servpro for all water and fire related problems and many other situations because regardless which franchise I get, they all perform the same professional services I have come to expect and all for about the same cost depending on the size of the jobs of course. I won’t use another company.

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