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LIBERTY TAX SERVICE Franchise Complaints

August 11, 2009

UnhappyFranchisee.com asked: Are LIBERTY TAX SERVICE Franchise Owners Happy? If you’re familiarliberty_logo with the Liberty Tax franchise, please share a comment below.

Entrepreneur magazine has ranked the Liberty Tax Service franchise #3 behind  McDonald’s & Subway.  However, some commenters who claimed to be former Liberty Tax franchisees left stern warnings on the Franchise-chat forum.

BostonTax wrote:

I’m a former Liberty Tax Franchisee

I hope you are ready for a little enlightenment! I held a successful Liberty Tax Franchise for 5 years until I decided to let the franchise agreement lapse. I did this for a few reasons:
1. The royalty fees were outrageous! 14% went to normal royalty while and ADDITIONAL 5% went for so called advertising royalties. The ad royalties were supposed to be put back into your local market to build the brand name. This was never done! All advertising in addition to the ad royalty I had to pay for because it did not fit into Liberty’s concept of advertising. I don’t know exactly what the concept was because our AD could not give an answer and the approved methods changed by the week.
2. Corporate was totally unresponsive to the needs of the franchisees. The AD system is designed to recruit anyone who can write a check for 100K. No other skills or ability required.
3. The minute you are behind in a royalty payment, they send you a notice to cure. After that, if you don’tpay, they try to terminate your franchise agreement.
4. Upon termination, Liberty enforces through legal proceeding a 2 year, 25 mile radis non compete clause that is in the franchise agreement. This is enforceable in the Eastern Division of the Federal District court, where, at least 2 Liberty friendly judges preside.
5. Liberty does not recognize chargebacks for bad debts as an adjustment for your royalty fees. All royalties are based on your gross, not your net collectable. This was an ongoing issue with them and the accounting department did not have the ability or the inclination to resolve!
My best advice is do not go with these guys, they are bad news. If you like to have people collect royalties and provide no support, then this is the franchise for you! It is very expensive to get into, the initial fee is around $32K just to buy the territory plus those pesky royalties. You can’t make money on this concept.

Most of the surviving franchisees I’ve talked to in the last 2 years have experienced great difficulty not only in making a profit, but in the corporate support or lack thereof.Remember, 19% of your gross is getting kicked back to Liberty, which is excessive by any standards. Please do yourself a favor and call former franchisees ,those that are currently getting sued (they are very likely to talk, as I found out), and current ones to try to get the straight poop.

Barbara Green wrote:

I too was a Liberty Tax Franchisee and I agree with everything you said.

The only reason for purchasing any franchise is because the business model is a proven marketing success as evidenced by the profitable franchisees. That is why you pay a license fee of $25,000. Being profitable is not in the cards for a Liberty Tax franchisee. Liberty Tax’s market/ business model is aimed at individuals who have very simple tax returns, i.e one W-2 and standard deduction which is why they were very successful in Norfolk, Va. That market is full of military people with one w-2.

Liberty will sell anyone a franchise at any location, in any georgraphic area, even if there is not a chance in hell of the franchisee being successful.

At one time, I too owned a Liberty Tax Franchise for one tax season. It was only one season because of the behavior of the Regional Manager who called me on January 15th demanding and screaming “Why had I not generated 200 tax returns and that maybe this business was not for me. I was stunned and confused since employers are given until January 31st. to give w-2’s to employees. Apparently, he thought that I was in Norfolk, Va. where that is possible.

It only goes downhill from there. The bottom line is I lost all of my investment in this businees (approx. $80,000) because I closed it rather than becoming a victim of this unethical company. NOthing would make me happier than to be a part of a class action lawsuit.

WHAT DO YOU THINK?  DO YOU OR HAVE YOU OWNED A LIBERTY TAX SERVICE FRANCHISE?  ARE LIBERTY TAX SERVICE FRANCHISEES HAPPY?  WHY OR WHY NOT?




Comments

4,738 Responses to “LIBERTY TAX SERVICE Franchise Complaints”

  1. Sad but true says:

    Certainly not all franchisee’s are fraudsters. You still have to wonder why this happens every year at some Liberty locations. It may be that the fraudulent returns caused the real taxpayers to miss out on their refunds. IRS has enough to do without this monkey business.

  2. Sad but true says:

    When a bad accident happens, lawyers look to sue anyone they can. Maybe taxpayers harmed by the fraudulent returns and the IRS should sue Liberty Corp. After all, they send the retutns to the IRS. Seems like their internal controls are not working this year too. Hmm…

  3. SanFranDan says:

    ^^Sad but true:

    You are SO right. Most franchisees, maybe all are not fraudsters. Wonder why this happens at some Liberty locations each year? Hmmmmm do I have some story to tell you! Maybe the IRS and all the states should be scrutinizing the franchise itself. What? The franchise could be in some way responsible for these fraudsters? NO, really?!?!? Hmmmmm Sounds like the internal controls and the internal pressures may cause some people at the top to commit fraud to keep their company a float. Just a very strong theory…..Hmmmmm do you think by any chance that the IRS itself could be in cahoots with the franchise? Hmmmmm one has to wonder…….I know the answers, but let’s just say YES, YES, YES (In theory, of course!) :(

  4. bill says:

    Between 2013 and today, franchisees in Georgia, Illinois, Mich. and now Maryland have been indicted or going to be indicted for fraud. This involves at least 18 known franchise locations and I’m sure there’s more. These kind of events support what people like Anne Fuller have always said that at the Corp. level these kind of actions were tolerated and even encouraged.

    The company’s PR person Martha Graham talked about the internal controls that the company has in place. I can understand that they can’t affectively review all returns but there should be perimeters in place to detect something of this size. The state says these 7 offices did 1,100 returns that are potentially fraudulent. The returns were done in a period of less then 10 days. If the company did a sampling size of 2 to 3 % of all returns filed by office it would be considered statistically valid and should catch something like this. Especially if they fine tune there system to pull returns that were in known fraudulent areas like schedule C income, excessive dependents and refunds amounts that were excessively high.

    Of course there main focus/motivation is the 14% royalty or fee intercept

    We all know this company is unethical. If I was the IRS I would set my sites on Mark B. Mark B. knows the interworking’s of this company and was instrumental in JTH Financial success during the 2014 tax season. It’s ironic after this success that the company conveniently replaced him in August of 2014. I personally think he resigned because of the unethical behavior but can substantiate it.

    This may not be a final nail in the Liberty Tax coffin but I believe it might be a final nail for their CEO. There is just to much history of failures to be ignored.

  5. out and glad says:

    You forgot several offices in South Carolina.

  6. Concerned Zee says:

    Another Elite 18 under investigation for Fraud Comer Inc. Is this the rule rather than the exception for Elite 18 top Zees? John Hewitt keeps 19% plus bank fees on fraud filed returns. The taxpayer you and I are paying for this fraudulent activity and who gets off scott free? The client? No have to pay back IRS. The Zee? No banned from Tax Prep. The Zees employees? No also likely banned from Tax Prep pick a different line of work. John Hewitt gets off scott free and is laughing all the way to the Bank because he will just resell the fraud territory to another sucker given fictitious numbers and return counts. The whole industry and to a greater extent Liberty Tax has become a pile of shit and John Hewitt is sitting right on top with a big cheesy grin.

  7. Texastee says:

    I know that the corporate people at Liberty encouraged us to do fraudulent returns. They gave us “after hours” instruction in this practice. I attended several of them. They know that the word gets out in the community that a Liberty Tax office will maximize your refund, no questions asked. This has been going on at least from the inception of Liberty. Who’s to say they aren’t in bed with the IRS to entrap their own zees and collect the whistleblower reward? There is a pattern here, folks. This is smart by them because they make money on both sides and then churn a “successful” territory to more suckers.

    If this isn’t an example of widespread fraud, I’m not sure what is. What ever happened to the alleged IRS investigation? Something isn’t right here. Did the IRS give up or were they politically influenced.? Did their hard drives get erased? I’m sure Liberty’s have.

  8. SanFranDan says:

    Yes, now all of you are talking and thinking in the right direction. There is NO reason that Annie Fuller, Trisha Graebert, myself and many others would fabricate anything. We have nothing to gain except to tell the truth and of our own personal experiences. The ONLY gain I’m after is sweet revenge for the CEO and his cronies.

    My reason to even post on this forum since Day 1 was to warn people about the dangers of joining this franchise and I’ve never wavered from that message right along.

    It’s hard to spell out the horrific atrocities that are in store for you if you even question or rebel against that franchise for whatever reason. Why did Jackson Hewitt get rid of John Hewitt in the first place? Why did H & R Block? I seriously don’t know the answer to that, BUT if he did anything at all like he does at Liberty, he needs to be thoroughly investigated, which I know is currently happening. Just wish the process was faster.

  9. SaraEA says:

    Let’s think this through to be fair to the MD offices. If they were all owned by the same franchisee, then we know we have a problem–no further thought required. If not, realize that no one has been arrested or convicted just yet. The state noticed an irregularity and is looking into it further. (I agree that corporate should have noticed before the state did.)

    As Texastee said, “word gets out in the community.” Years ago when I worked at a chain, we had an influx of “child care providers.” Apparently one came in with her bs, got away with it, and called the neighborhood. An alert receptionist picked up on it (no formal “internal controls”). She noticed the same guy seemed to be driving clients to the store. When she went to efile, she noticed an unusual number of returns had no withholding documents attached to the paperwork (W2s, unemployment etc.). She put two and two together and alerted the preparers. After that, we required child care providers to show us records of receipts, numbers of children in attendance each day, etc. The flood was dammed and they stopped coming in. (Since then due diligence requirements demand the preparer to record what records s/he saw for self-employed people.)

    It could be that fraudsters had their acts rehearsed weeks ago and descended on Liberty offices, knowing their preparers likely have less training than HRB folks. Some tax prep programs allow the boxes on the due diligence form to be prechecked, so the preparer doesn’t even ask the questions. (A big NO NO, as the IRS says it will not consider the forms to be valid in those cases.)

    The consequences are worse than Concerned Zee imagines. With fraudulent EIC claims, both the franchisee and preparer are fined $500 per occurrence. So those franchisees are going to lose a lot more than their initial investment, and the preparers who signed those returns are going to be in debt for the rest of their lives.

    At this point, I am willing to consider that the Liberty preparers were duped, that they didn’t have an alert receptionist like we did. If anyone hears more about this case, please share. I am most interested to know if the stores were owned by the same person. If so, Liberty will call it a “renegade” franchisee, but that excuse is getting old.

  10. Franchizee says:

    Same as Sara EA, one of my offices had the same problem with a group of people only making $7,000 a year (with a W-2) and of course they have 2 children with different last names, who are “their” nieces and nephews! They happened to live with them EXACTLY 1 year at the time of filing.

    I took care of one person who did not have that situation, but ended getting multiples who did have that situation. Once I needed proof, they took their “toys” and went to another tax office. Usually a LTS or the H and R Block who would process that tax return. Now they have a friend take a tax class and do those tax returns with Turbo Tax now!

  11. bill says:

    Sara EA, were talking about 1100 returns for 7 locations that works out to 157 returns per location over a period of less then 10 days. The State’s reasons business income when taxpayer didn’t have a business, excessive wages, excessive withholdings, inflated and undocumented business expenses. The returns also claimed dependents when the taxpayer didn’t provide the required document of care. Sounds like the state has some facts to back up their belief.

    I don’t see anyone duped more like co-conspirators.

  12. Franchizee says:

    Bill – That is plain out fraud by the Zee’s. Stupid people they deserve what they get. Thanks goodness Maryland is staying on top of these fools. LTS should be ashamed by not catching them sooner.

  13. John Barilla says:

    Sounds to me like the State of Maryland has become the judge and the jury on this one. If you think they committed fraud, then charge them with fraud but don’t go making public statements to tarnish a whole brand. Fact of the matter is they can’t press charges because no laws were broken.

    We don’t live in North Korea or Russia, where the government decides on their own who has broken the law. Trust me these guys did not break the law, the state of maryland is just upset it has to pay so much Earned Income Credit. Guess what, you don’t like the Earned Income Credit, change the laws!!! It is called Earned Income Credit, not W2 Income Credit. If someone makes $10,000 and gets paid in cash the IRS expect you to report that income. If you don’t report it you are under reporting your income. Can’t have it both ways.

    If Maryland is stupid enough to have a law that says we will pay you a percentage of the Earned Income Credit from your Federal Return, then be mad at the lawmakers that made the law, not at the preparers that are preparing the return based on information provided by the client and based on current law. All Due Diligence has been done by the preparers. I’m sure you 3 idiots will spin this your way. Thank god we live in America where there actually is a due process!!! This will never hold up in court and hope corporate sues the hell out the state of maryland for this. Total BS and this coming from a democrat. Goverment going way to far with their authority. The 3 of you with combined IQ of 120 will not understand anything I am saying.

  14. SanFranDan says:

    ^^^Good luck, Barf villa, in getting anyone on this forum to listen to you or engage in a conversation with you when all you do is insult and call them names. For shame. If you are really who you say you are, a franchisee with more than one territory, I wish you luck when your own luck runs out and you try to disengage from that hellhole. I’ll certainly be laughing at you at that time, calling you the idiot. Boy do you deserve it.

  15. bill says:

    John: Your wrong the government does decide who broke the law and then it’s up to the courts to determine who is guilty or not. The State of Maryland is looking to enforce tax compliance. Apparently after receiving over 1100 returns they deemed to be potentially fraudulent they halted electronic processing for these locations. They can still file returns but they have to be paper filed. The state is being proactive and trying to protect all of its taxpayers. Better to error on the side of caution then to end up in a “pay and chase” situation.

    John: Liberty doesn’t have a brand but if you think anyone should be suing it should be the franchisees suing corporate for years of neglect.

    Explain to me how on one hand corporate can be absolved from the actions of its franchisees but can claim damages against the state for actions of their franchisees? All the state is doing is naming the businesses that are under investigation. Any defamation that occurred is a result of the company not properly vetting and monitoring their own franchisees.

    What really bothers you is these actions are directed against the bread and butter of this business model, the EIC client. Your upset because its not being challenged by the IRS but the states. All states have budget issues and thanks to technology they are becoming more aggressive enforcing tax compliance. I heard Ohio is doing a similar crackdown.

    I know you got a lot of customers to help. Make sure you do your due diligence and keep good notes.

  16. gueststillworkingwithlotsofcustomers says:

    You’ve got a point . The state should eliminate the credit. Greed causes rampant fraud. Some of the action seems biased due to mentioning how the stores attract customers. Most of the fraud is done in small mom and pops and online. It would help if the credits are cut for Maryland. But don’t forget it will only cut state refunds not federal. I would say not enough is done to clean it up by the irs. Most of the problem is their fault.

  17. Franchizee says:

    Paging IRS due diligence and Circular 230 – Apparently John Barilla has not completed his “own” ethics training required for holding a PTIN. Are you at least have the certificate holding of AFSP? Because if you do, you are not comprehending any of the requirements of processing EIC and looking out for fraud.

    John sure seems confident he is above the law. He may not even hold a PTIN and if he is a CPA, well then hopefully his operations will be audited.

  18. SaraEA says:

    John, statements like, ” Trust me these guys did not break the law” and ” All Due Diligence has been done by the preparers” do show a rather blind support of Liberty and are the reason some on this board do not trust your posts. How could you possibly know that no laws were broken or that due diligence was done? At this point, no one does. Perhaps MD officials did audit some of those returns, but they haven’t published their results. All they did was spot suspicious filings and shut efile down from these offices. Innocence or guilt will come later.

    I am sure you are aware of the “security summit” held in DC this summer that involved all stakeholders–the chains (including Liberty), independents, software firms, banks, etc. They came up with a series of fraud measures and ways to combat it, and they are now going to share info on potential fraud with one another in real time. They did share some of their new tricks with the public but for the most part didn’t show much of their hand (why tell the crooks?). It appears to me that a high volume of self-employed taxpayers early in the season might be an indicator. Where I work about 40+% of our clients have their own businesses, and I don’t believe a single one has their tax info to us yet, even among those who use Quickbooks. None of these clients is eligible for EITC, but you do know that Form 8867 (due diligence) requires preparers to indicate what records the saw to determine EITC eligibility. Most preparers keep copies of the records to CYA. Perhaps MD found that the Liberty offices did not have anything to back up the claims?

    I think MD’s new fraud filters kicked in, officials did a spot audit of some of the returns, and the new system worked as planned. I do not necessarily see this as an indictment against Liberty. I do know those franchisees are in deep trouble. Not only did they have their business essentially closed at the very time they make their money, but they will face federal charges and enormous penalties. Their preparers are in the same boat.

    I agree that much of the fraud would stop if congress removed EITC from the tax system and put it back into social services where it belongs (where real people check actual documents that these are your kids, they really live with you, etc.). Yet I have heard that much fraud is now committed by organized crime who go so far as to REGISTER FAKE BUSINESSES that then issue fake W2s to the victims of their identity theft. But that’s another story.

  19. Texastee says:

    I am in favor of removing the EITC because of the many opportunities for fraud it provides. It only makes it easier for predator companies such as Liberty, to make the argument that the business is profitable due to the size of this particular market. The problem is that this market segment lends itself to the tendency toward fraud-just the nature of the beast, Liberty has been able to capitalize on this due to their habit of instructing certain zees on what to do to charge high fees for otherwise simple, yet smaller refund returns.

    I also found it interesting that Martha O’Gorman admitted that Liberty does review every record that gets transmitted. This would put Liberty at liability as well as the tax preparers. This could also open up the door for fraud since Liberty reviews and accepts responsibility for the filings through their actions. Maybe us Ex zees have a class action suit to put against them, especially if we suffered damages? Would anyone be interested in this course of action?

  20. Sad but true says:

    When it takes 400 to 500 returns to start making a profit, is it any wonder that there is fraud at some Liberty franchises. Bad leadership, bad investment, no surprise about this bad news.

  21. out and glad says:

    I wonder how worried Liberty is about The Maryland Comptroller. Since he he has shutdown 23 Liberty offices in and around Baltimore, how hard is he looking at all Liberty offices around Maryland?

    The Comptroller has shutdown e-filing to 50% of the Liberty Offices in and Around Baltimore.

    Just a thought.

  22. nchillbilly says:

    I suspect the real problem with the Zee’s in Maryland and other states is actually related to Liberty Corporate’s Fee Intercept Program. Cash flow is an issue with Liberty offices that are on Fee Intercept.

    When an office is on Fee Intercept, most or all of the Zee’s bank products fees are intercepted by Liberty Corporate to pay towards the promissory notes. This is forcing Liberty offices to inflate the fees of the earlier returns and most likely doing questionable returns.

    If you want to stop offices from doing questionable returns, you need to find the real cause. Which I suspect is related to fee intercept. The federal and state governments need to look into Liberty’s lending practices to franchisees.

  23. SanFranDan says:

    There’s a saying that ‘things happen in 3’s’.

    This week there is an OJ Simpson mini series on television (1). There is also a Bernie Madoff mini series on television(2).

    Next: John Hewitt mini series: The rise and Fall of a complete idiot that defrauded the US Government and the American people(for years). Coming to a television station near you(3).

    My hope is that the Maryland debacle is the first of each & every state cracking down on Liberty Tax and other firms not following the proper guidelines. Just as the government is cracking down on preparers, as it should. Fraud starts at the top. And they preached it loud & clear for years. Never in writing, of course.

  24. Texastee says:

    In a few states you have to post a bond in order to do financing and other bank like activities. I’m sure Liberty would push it back onto the franchisees to pay such a fee, but the fact is, Liberty is in the finance business which makes them a public nuisance. That fact should make more states aware of the questionable practices of Liberty since they are responsible for the charter of finance companies. Fee intercept can be construed as a financing activity and thus charterable in some states.

    I can’t say enough that the EITC should be eliminated. This puts fraudsters, like Liberty, out of business.

  25. Franchizee says:

    EITC should be better regulated not after the fact. EITC should be blocked for people only making under $18,000 a year with children. Everyone with two brain cells know, those people under $18,000 in income, ARE NOT supporting themselves neither their children. They are double or triple dipping into all state and government support.

    Or, let’s set up more layers for EITC. One children under $10,000 a year, you get $500 additional in credit, not $1,300 or so. Also at $15,000 a year, you get $750 for a child. Right now, you make $8,000 a year, you can get back $4,000 in a refund without putting anything into the system. But you as a parent did not support that child nor even yourself! You should not even file a tax return at all!

    By not putting levels into the system, we are encouraging people to not work or even stay on a job. They jump from job to job and stop working so they can stay on the government dole.

    EITC should be for working people paying their own daycare expenses out of pocket, and paying their bills, not for the people on the government and states doles. They should be penalize, not the worker supporting their family!

  26. Concerned Zee says:

    Chris Haynes in South Carolina 3 store owner and AD over Annie (Fraud) Fuller old stores actually an AD over 27 territories in Chatanooga has the Justice Department wanting to permanently shut him down.

  27. Dr Zhivago says:

    The Dept of Justice complaint will tell you all you need to know–even though we could already guess what’s going on. Since he’s an AD for 27 territories, he’s probably pushing the same techniques that got his own locations shut down.

    (the following is a pdf file)

    http://www.justice.gov/opa/file/821836/download

  28. Sad but true says:

    Liberty is in trouble!

    They can say they have internal controls in place but this fraud keeps happening.

    How can corporate disassociate themselves from stores that bear their name? They cannot.

    Sorry, talk is cheap and the truth is this news is bad.

  29. mike says:

    I LOVE IT! LOVE IT, LOVE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! F N BASS TURDS! I HOPE THEY GET SHUT DOWN SOON!!

  30. Franchizee says:

    OMG!!! The DOJ is FINALLY using the documents a lot of us have sent to them in particular “Closing the sale”! Hurrah.

    My ex-AD did exactly how the Haynes taught his people. I am sure this came from the guy who was doing Liberty U or something like that.

    Hey IRS, there are AD’s in California doing the EXACT same thing, but on a larger scale. 4 or 5 years ago we got a picture of an AD’s office like January 3 or so and there were 20 people already waiting. ALL had CASH businesses. So this person was given a kudos from Hewitt of having about 200 tax returns prior to filing season.

    How do you get 200 people prior to opening efiling with solely cash businesses? A CPA on the line goes, how do you write that many returns prior to any W-2’s are issued or 1099’s. The AD spouted that they had cash businesses and they would manufacture receipts and expenses. No bank accounts or debit cards. Very shady, but were able to efile and get large tax preparation fees. After that the CPA asked “how is that legal”? So did a couple of other people? They said it was because these people did get money so they have to file tax returns

    Can’t wait to see that yahoo go down. Ripping off the tax payer!

    Our AD would not let people leave his office without writing the tax return. No one could leave. Can’t wait for him to go down!! Another Zee stated on a phone call, how they were going to write a ton of tax returns, in 2012 or so.

    1. Every call that came in got an appointment

    2. Every person who came in would not leave without finishing the tax return

    People better leave, because there are people who are scams.

    Shortl

  31. Concerned Zee says:

    Lots of Funding issues for clients trying to cash checks today. Franchisees are getting delayed payments on ERCs Liberty States that they are just paying 1/3 of Federal Deposits from yesterday (although I got zero) the excuse is because of unprecedented volume hitting the system we will see if we get paid at all. When Liberty goes under it will destroy thousands of franchisees with it. Hopefully we will be able to pick up the pieces. Lots of franchisees with over 100k 200k or lots more in the hole waiting for payments again to dig out of debt.

  32. newbeein Texas says:

    Hello, I am new to LibTax. I was concerned with the way I trained (4 day training w/no book) so I decided to just study on my own. I just passed bronze 2 days ago. I was solicited by LibTax to start a franchise so I thought I’d do some research. I am mainly concerned about the profits. But after reading all of your post now I am concerned about even being associated with LibTax.

    Is it possible to be a Tax Preparer without LibTax? I was issued a PTIN, so do I have to prepare under LibTax?

  33. T.EA says:

    LTS has serious issues given not everyone is trying to do bad but it appears many encourage it and allow it besides corp is a untrustworthy, deceptive and worse things I shouldn’t say kinda place. May who ever is still involved with this place leave if they have any type of self respect. John told us many lies and takes advantage of many people. Saw on his twitter account “getting people to understand how to use debt to grow your busies is one of the hardest thing”. Thats how he gets the most from you in the shortest amount of time – aka. Debt is a unavoidable result sometimes not a 1st option.

  34. SaraEA says:

    “Unprecedented volume”? Liberty has been in business how many years? Isn’t about now the time the “first peak” refund deposits always hit the system? Or did IRS reverse the deposits of all those franchises MD identified as filing suspicious returns? Something is going on here. Anyone who finds a clue please share.

  35. bill says:

    After reading the post from yesterday I went and read the court doc. regarding the shutting down of Instant Tax Service and I kept thinking about the similarities between the two. You read the document and you just have to replace their name with Liberty Tax Service, it is almost a perfect fit.

    Then I come on this site today and read Concerned Zee’s comments and as SaraEa say “Something is going on here”. Can’t wait to see what tomorrow brings.

  36. Concerned Zee says:

    Received payment today! This is a warning sign that all Franchisees must be aware of: Liberty Controls the money between the IRS and you. When they do go down it will dry up fast and you and I will be left holding the bag just like instant tax. Too many bad Franchisees and lack of Franchisor monitoring in house will take Liberty out.

  37. SanFranDan says:

    ^^Again, concerned Zee, not necessarily that there too many bad franchisees. It’s the way Liberty has handled information since their beginning in 1997. What they tell you, what they don’t tell you, what they conveniently ‘forget’ to tell you…….it goes on and on and on. I guarantee that what’s happening now is 99 9/10% Liberty’s own doing.

    I can’t wait for Liberty and it’s leadership to go down the tubes. I just feel so sorry for the current franchisees that are honest and caught up in the whole Liberty circus.

    Hewitt has been found cheating in every aspect of his life. Once a cheater, always a cheater. Especially if you think you can get away with it.

    Concerned Zee: I don’t know how much time you have left on your contract, but it may seriously pay for you to dis-engage or dis-entangle yourself from them as quick as humanly possible. It’s bound to get much worse.

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