April 30, 2012
Jiffy Lube franchise marketing contends: “Starting and running your own business is both a rewarding and complex process.
As the pioneer and leader of the quick lube industry, Jiffy Lube knows what works and what doesn’t.
We focus on the elements that are critical to business operation in addition to offering innovative programs to attract and retain customers.
Since 1979, we’ve been helping individuals realize their dreams of owning a business.”
Is The Jiffy Lube Franchise System Broken?
The Internet is flooded, it seems, with angry consumer complaints about Jiffy Lube.
What does this say about the franchise program? An inadequate business model? Poor training? Lack of franchisee qualification, supervision or quality control?
Are you a Jiffy Lube franchise owner, former franchisee or employee? What do you think? Share a comment below.
Here are some representative complaints and criticisms of Jiffy Lube franchise centers:
Jiffy Lube should be called: Jiffy "bring your car, hurry up and wait while our apathetic, under-staffed employees work on getting around to you, at some point, if at first they don’t say…it’s going to be a while before we can get to you" Lube.
There’s NEVER anything Jiffy about Jiffy Lube. I’ve never seen a company so willing to let money walk away.
Why on a Sunday when the rest of the world is off does Jiffy Lube open with 2 people? That leaves a two-bay shop with one bay doing nothing…stupid, stupid, stupid.
Worst attitude and customer service ever. I’ll never visit a Jiffy Lube again and I recommend the same to the rest of you. Where’s the franchise owner making sure employees are doing what they’re paid to do? I suspect if they knew how apathetic their staff was they’d take some immediate action to improve customer service.
Sorry JL, you’ve lost a customer and as many customers I can convince NEVER to give you their money.
After getting a $19.99 quote over the phone and verifying the price with the check-in mechanic for a basic oil change, I was presented with a $47 bill. The manager said that I must have called a different store since that there were no $19.99 oil changes at this location. After I pointed out that the $19.99 price was actually on the check-in sheet, the manager said that this was a sheet from another store. HUH? He promptly reversed his story and gave me the oil change at the $19.99 rate.
I promptly made sure that the other 4 or 5 people in the store knew what a great deal I was getting and that they were going to be ripped off shortly. Where the $47 price came from I do not know, thier listed Signature Oil Change is $37.99.
ARE YOU FAMILIAR WITH THE JIFFY LUBE FRANCHISE OPPORTUNITY?
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April 30, 2012
Do you have a complaint with Jiffy Lube? Please share your experience and your complaint in the comment section below.
Jiffy Lube is the largest system of franchised service centers in the fast lube industry.
Jiffy Lube® International, Inc. (JLI) has more than 2,000 franchised service centers in North America, serving approximately 24 million customers each year.
Headquartered in Houston, TX, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company.
Jiffy Lube service centers are 100 percent franchise-owned, independently owned and operated by 252 entity groups.
Jiffy Lube also seems to be the target of its share of customer complaints, exposes and hidden camera investigations.
JIFFY LUBE Consumer Complaints
Here are just a sampling or recent Jiffy Lube consumer complaints posted online on such complaint sites as Ripoff Report and ComplaintsBoard.com.
I am new to town, so took my Honda to the Jiffy Lube in Hopkins, MN for an oil change. I was told by (the manager?) Justin, that my car had no fuel filter, and that if I did not have my fuel system cleaned, that my injectors?? would clog up. Sounded reasonable, so I approved the service.
Later, at the dealer for another service under warranty, the mechanic told me the Honda DOES have a fuel filter, in the fuel tank, designed to last the life of the car. Also, that although these fuel system cleaners are not necessarily BAD, I was sold the service under totally false pretenses.
Now, I don’t mid paying for reasonably required or recommended service, but I was OUTRIGHT LIED TO, and that really makes me angry. Since Justin took the opportunity to lie to a NEW customer, I will no longer patronize this Jiffy Lube, and will warn all my friends and co-workers to stay away as well.
steve writes of Jiffy Lube Atlantic Coast Enterprises Miami, Florida:
I watched as the oil change was being done to my car, noticed that they did not vacuum the floor, clean the windows nor checked my tire pressure. I thought maybe that the old service of those things being conduct were not done anymore, since I had not been to a jiffy lube in a long time. But when I got home I noticed that the invoice reflected that all of those things were done, when in fact they were not.
linda m.of Sicklerville, New Jersey writes of Jiffy Lube # 438 Turnersville New Jersey:
My daughter who is 17 went to Jiffy Lube for a basic oil change with a $10.00 off coupon. The total cost for it should have been $25.99. Instead she left paying $127.38. They also changed the air filter for $22.99 and changed the radiator fluid replacement for $69.99.
This was a total rip off. In speaking to the manager of Jiffy Lube, he said they asked her about it first. My daughter said they did mention the air filter, but did not say anything about the radiator fluid replacement. The manager just kept saying well we asked her.
I will never use Jiffy Lube again and neither will anyone I know. They took total advantage of a 17 year old.
SportsFan claims that the Salem New Hampshire Jiffy Lube destroyed his car’s engine due to the oil reservoir being empty:
I brought my car into Jiffy Lube in June of 2011. I purchased the signature service with upgraded synthetic oil. After driving some weeks later, my engine started making knocking noises, and what sounded to be "flapping" noises as well. Upon bring my Ford Escape Hybrid to the local dealer, I was told that the engine was dry of oil. I was also told that there were no leaks!
I was also informed that the engine was destroyed, and would have to be replaced, at a cost of over $5,000. I got a second opinion from an independent repair shop, and was told the same thing.
Upon contacting the Jiffy Lube store, I was told the it wasn’t their fault, and they refused to help and hung up the phone on me. They claimed that they put a number of quarts into the can, yet I know that the oil is added manually by employees via a hand held "gun" dispenser.
I am looking for justice through the State of New Hampshire court system.
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