CAREPATROL: Franchisees Praise the CarePatrol Franchise

October 14, 2010

CarePatrol is a young, rapidly growing franchise system whose franchisees provide senior care consulting and referral services.

Recently, an anonymous commenter, claiming to be a friend of a failed CarePatrol franchisee, posted a scathing attack on (and warning about) the CarePatrol franchise opportunity. 

CarePatrol CEO Chuck Bongiovanni responded with a point-by-point rebuttal of the complaints (read both complaint and rebuttal at CAREPATROL Franchise Complaint – Updated), and angrily criticized for writing about the complaint.

Since Mr. Bongiovanni’s response, 3 CarePatrol franchise owners have posted comments praising the CarePatrol franchise and rejecting the anonymous critic’s contentions that most of the young chain’s franchise owners are struggling.

CarePatrol franchise owner Paula Vaughn of Tucson wrote:

As being one of the first franchisees with CarePatrol I totally disagree with the comments made by the anonymous submission posted on Sunday, August 1, 2010.

This franchise model is proven, works and is extremely successful. CarePatrol is based upon many years of hard work, experience, honesty and above all ethical practices when servicing our senior population. There is extensive support and training offered and required for each franchise owner. CarePatrol promotes success and is always available to assist with any issues we may have.

I am very satisfied with the growth and anticipated growth of my franchise. My greatest reward is the heartfelt thanks that I receive from my many clients when I have helped them solved their eldercare need.

CarePatrol franchisee Mike Messer wrote:

I purchased two CarePatrol franchises and ended up purchasing another a few months later. All three are profitable and growing every day. There are many negative people in the world who do more complaining then working. The anonymous posting lacks creditability. I have nothing but great things to say about CarePatrol…Well let me say 100′s of my clients have nothing but great things to say about CarePatrol.

CarePatrol franchise owner Sandy Messer wrote:

My husband and I currently own three franchises of this company. We purchased the first two in April of 2009 and then, because things were going so well and we were so pleased with our experience, we purchased the third franchise in June. I was amazed by the letter your Web site received from an anonymous coward. I personally take strong exception to anyone who doesn’t take responsibility for their own words, but that is only the first issue I have with this person.

My second issue is my franchises are not failing; we have made a steady income and rather than feelings of stress and sleepless nights, I go to sleep every night knowing that I have helped people. I have countless letters from families we have worked with thanking us for the blessing of finding our services.

As to a steady stream of free leads, we do receive a steady stream of leads. We don’t pay any fees until a placement is made and then the costs of those fees is minimal in comparison to other franchise opportunities. Apparently, the author of the letter has never worked with our corporate office; it has always gone above and beyond to answer my questions and offer support.

It is most disturbing to me that this Web site would post anonymous letters from a person committing libel. It is truly sad that a company that has helped countless seniors and their families is being attacked by a nameless coward who knowingly and aggressively lies.


Company responses, clarifications or rebuttals welcome.  Contact the author/site admin at UnhappyFranchisee[at]

CAREPATROL Franchise Complaint – Updated

October 11, 2010

UPDATED 10/12/10 CarePatrol Senior Care franchise has touted its aggressive growth as an indication of the success of its franchise offering.

A CarePatrol Senior Care press release in 2009 boasted of four franchise sales in its first month of franchising.  A recent press release boasted that, only in its second year, CarePatrol has 16 operating franchises, 6 corporate owned stores and 70 additional territories on contract.

CarePatrol was in Denver in September, 2010, “speaking to 40 potential franchisees for the 2 remaining territories in the Denver area.”

However, CarePatrol Senior Care franchise has been the target of a scathing complaint on, where Anonymous wrote:

Care Patrol

625 N. Gilbert Rd.
gilbert Arizona
United States of America
Phone:  480-632-0005
Web Address:

Category: Franchises Submitted: Sunday, August 01, 2010

Posted: Sunday, August 01, 2010

carepatrol A friend of mine and his wife were unfortunate enough to come across this pathetic excuse for a franchise last year and have now lost well over $30,000 and many nights of sleeps due to stress.

This company claims to work in the senior care industry providing assisted living placement services to families.

They promise to provide a steady stream of leads for free but what they send are useless saturated leads and come in very infrequently. The system itself is laughable and completely useless.

Anyone with an ounce of intelligence could develop a much more successful method. There is no support given and the only time they heard from the corporate office was when they requested their “licensing fee”.

The most pathetic thing is that this company knowingly and aggressively sold franchises while involved in a class action law suit with another franchise company without informing any prospective franchisees. Most likely a violation of the law.

From what I’ve heard most of the franchises this company has sold have failed, are failing or have been abandoned.

These people should be in jail!!

Stay away

While anonymous comments should be taken with a grain of salt and independently verified, the statement “most of the franchises this company has sold have failed, are failing or have been abandoned.” is especially disturbing. invited clarification and/or rebuttal of the Anonymous RipoffReport complaint from CarePatrol.

CarePatrol CEO Vigorously Denies the Allegations

CarePatrol CEO Chuck Bongiovanni vigorously denied the allegations, stating on RipoffReport that the complaint “was written by a lazy franchisee that were [sic] terminated just prior to this report showing up by an anonymous writer.”

Mr. Bongiovanni provided a point-by-point rebuttal (see comment section below), which are excerpted here:

RE: the allegation that a CarePatrol franchisee lost $30,000: Mr. Bongiovanni states “I do not know of any franchisee who has lost $30,000 due to the CarePatrol Franchise System… NO CarePatrol franchisee has mentioned, stated or alerted us of ever losing over $30,000 due to the CarePatrol system.”

RE:  That CarePatrol promises to a steady stream of leads but they’re useless: Mr. Bongiovanni states “CarePatrol never promises to provide a steady stream of leads to anyone…The way our franchise royalty works is that we only get paid for leads that we provide that are serviced by our franchisees. If we do not provide leads for our franchisees, we do not get paid….”

RE: Lack of support: Mr. Bongiovanni states “Our support is outstanding. We are available 24/7 for our franchisees and I am positive that they all will attune to this.”

RE:  That the company did not disclose involvement in a class action lawsuit: Mr. Bongiovanni states “CarePatrol has NEVER been involved in a Class Action Lawsuit ever.”

RE:  Claims of franchise failures: Mr. Bongiovanni states “…this is absolutely false. None of our franchisees have EVER failed… We had one franchisee abandon his franchise after he moved out of the continental United States to be close to his daughter.”

See the full rebuttal comments from Mr. Bongiovanni below.

Also read: CAREPATROL: Franchisees Praise the CarePatrol Franchise


Company responses, clarifications or rebuttals welcome.  Contact the author/site admin at UnhappyFranchisee[at]