A&W RESTAURANTS: A&W CEO Kevin Bazner Responds to UnhappyFranchisee.com

A&W Restaurants CEO Kevin Bazner responds to UnhappyFranchisee.com, explains the reason for A&W Restaurants 22% SBA franchise loan default rate, and provides an update of the newly acquired franchise company.

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In our post A&W Restaurants Franchise Complaints, we reported that the Small Business Administration listed the default rate of A&W Restaurant franchisees for SBA-guaranteed loans was 22%.

We also reported that 167 A&W franchises (18%) had ceased operation or been terminated between 2008 and 2011, according to A&W’s 2012 franchise disclosure document (FDD).

UnhappyFranchisee.com invites franchisors and individuals to participate in out discussions, and to feel free to rebut, clarify or disprove statements made by us or our commenters.

A&W Restaurants President & CEO Kevin Bazner provided the following statement in response to our post:

As President and CEO of A&W Restaurants, I feel the need to respond to the recent article published on this site.

A&W RestaurantsWhile SBA did cite data gathered by the Coleman Report, several key points were left out, which made it seem like the A&W Restaurants franchise as a whole has a high loan failure rate.  That is simply not true.

The end of the article mentions that A&W Restaurants was purchased by a partnership of franchisees in 2011.  It fails to note that the sale was not finalized until December 19th- quite literally the end of 2011.  For the majority of the year, A&W was owned by YUM! Brands, who had purchased the company in 2002.

It is also not mentioned that the A&W system as a whole operates in several different arenas: as a base brand, and also co-branded, largely with KFC and Long John Silver’s.  Once YUM! announced the plans to sell A&W, a portion of the co-branded restaurants dissolved, choosing to operate without the A&W component.  Many of these restaurants had qualified for SBA- backed franchise loans, and are no longer a part of the A&W system, but were included in the data that indicated a 22% loan default rate.

Overall, the A&W Restaurant family is stronger than ever.  We have successfully transitioned from YUM! ownership, and have enjoyed seeing positive sales results from our operators.

Our focus for 2012 is simple: to build profitable sales.  We are not actively pushing to open more units without thoroughly researching the needs of the market beforehand.

kevin baznerWe have an open dialogue with our operators, and have pledged to maintain complete transparency with our franchise partners.  As a company, we are committed to providing our operators with all of the tools necessary to make their business profitable, including ongoing training, and marketing and operational support.

We are incredibly proud to be a part of this company, and look forward to growing this brand and increasing the profits of our franchise partners.

Kevin Bazner

President & CEO

A&W Restaurants




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Tags: A&W Restaurants,A&W Restaurants franchise, A&W franchise, restaurant franchise, A&W franchise failures, A&W franchise complaints, A&W franchise problems, YUM Brands, Kevin Bazner, SBA loans, SBA loan failure rates

2 thoughts on “A&W RESTAURANTS: A&W CEO Kevin Bazner Responds to UnhappyFranchisee.com

  • November 25, 2014 at 6:17 pm

    I had the awful experience of being involved with this company they lied about every detail of the franchise nobody should ever get involved with these people unless you would like to loose everything you have !! Every number that was given was completely off they lie to get you to sign and then you are nothing but a number !!!

  • January 1, 2016 at 12:03 am

    chem dry is the worst franchise in america .they lie about everything to make people sign . I’m pray to God do not make something like this it effecting my relationship right now

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