FETCH! PET CARE Paul Mann Complaints

Fetch! Pet Care is a Berkeley, CA dogwalking and pet-sitting franchise founded by its current President Paul Mann.

There are disturbing allegations about the Fetch! pet care franchise opportunity scattered across the Internet, but no cohesive franchise story as of yet. 

Paul Mann is not beloved, by any means, by the independent pet sitters he competes with nor those who post as disgruntled franchise owners. It seems clear that the Fetch! Pet Care franchisor has played fast and loose in terms of franchise compliance in registration states.  The Attorney General of Maryland issued a Consent Order[pdf] alleging that Fetch! Pet Care sold unregistered franchises in its state, and the CA Department of Corporations issued a Notice of Violation [.pdf] for noncompliance with its franchise laws.

If you’re familiar with the Fetch! Pet Care franchise opportunity and its founder, Paul Mann, please share your impressions below.

Here are some of the warnings posted on the Internet regarding Fetch! Pet Care franchise:

Deborah posted this comment on 4/24/11 on Crain’s NY Business:

“I pity the people that may have purchased a Fetch franchise.  Paul Mann is under investigation by multiple states for NOT being legally registered to sell franchises in certain states, including New York!  And, more than one former franchisee is suing Paul Mann and Fetch for fraud.  The state of New Jersey is also looking into Paul Mann’s business activities, with regard to classification of contractors.  The state of NY requires that Fetch pet sitters be classified as employees but the franchisor continues to promote a failed and illegal business model… Check public the records: Fetch was fined for misclassifing contractors and recently, the franchisor had to refund monies to victims that were sold franchises in New York illegally.”

Sacmen4fun wrote on Yahoo! Answers August 20, 2010:

“…2 [New Jersey] franchises, Greater Wayne-East Hanover and Somerset Hills-Long Valley, are joined in a law suit against Fetch and Paul Mann. In addition, at this point, one—Greater Wayne is being audited by the state of NJ. Contrary to buzz, the case has not been moved to California. It is before the Appellate Court of NJ.

Paul Mann and Fetch were served with complaints on the following counts:

First Count: Breach of Contract

Second Count: Breach of Implied Covenant of Good Faith and Fair Dealing

Third Count: Fraud and Misrepresentation

Fourth Count: Violation of the Franchise Practices Act

Fifth Count: Violation of the New Jersey Consumer Fraud Act”

On ComplaintsBoard, 11/13/10 sjtlymt wrote under the heading “Franchise CEO Dishonest”:

“Fetch! Pet Care franchise ownership

”Be very cautious before you get engaged with the purchase of a Fetch! Pet Care franchise. They are experiencing a lot of problems due to compliance issues with each individual state labor law. In my experience the current Fetch! franchise owners tend to be extremely responsible, caring and animal-dedicated individuals. It’s the corporate office you need to be cautious of.

”The sales numbers they “projected” tended to be grossly inflated from the actual numbers of franchise owners we spoke with. Working with pets seems like such a wonderful way to make a living; however, please, help yourself by going through a thorough due diligence process. Learning your state labor laws, the cost of insurance (liability, damage, workers comp., unemployment, etc., etc., etc.) the increasing franchise fees each year you’re in business, the difficulty of finding/retaining quality Pet Sitters, the number of fixed monthly expenses, and understanding the massive responsibility/stress of caring for people’s homes and dearly beloved pets.

”As any small business owner will tell you, all of the “small” monthly expenditures/taxes that you don’t always figure, really eat into your margin and make it difficult to be profitable….”

On ComplaintsBoard, 108 days ago, fetch pet care scam wrote:

“All of the Fetch Pet Care franchises in the state of Oregon have closed due to the business model created by scam artist Paul Mann is not legal! It’s not legal in his own state of California! Paul Mann is a thief! Numerous franchises have had to deal with being audited by their state, and have found out the business model of using independent contractors as pet sitters isn’t legal since their being instructed directly by the local franchise they are in fact misclassified as independent contractors, and are in fact employee’s. Their is simply not enough margin in the pet sitting business to pay for employee’s. DON’T PURCHASE THIS FRANCHISE SCAM!”


3 thoughts on “FETCH! PET CARE Paul Mann Complaints

  • purchased a Franchise in June of 2009 opened in September of 2009 and closed August 31 2010.

    I was audit by the State of New Jersey and not only had to pay back taxes for unemployment for these people I thought “independant Contracotrs” but was also fined for not classifying them as employees.

    In no uncertain terms the Fetch Model I was sold and paid Paul Mann $12,000 for was an indendant contractor model that he claimed sucessful since 2004 with the start of him Franchising His big idea ..ah ha moment. The reality was that This model had already been deemed employees in some states and investigated in others long before I purchased my location ..Paul Mann was well aware but failed to disclose any of this. In fact I spoke with 3 franchise owners in New Jersey prior to my purchase and all of them as well as the other owners across the country were operating under this model for years and had no idea that there was any issues with operating as such.   

    All the Franchises started finding out there were many issues with Fetch in February 2010 including that Paul Mann had illegally been selling Franchises in -at least 9 states including his hone base State of California.


  • Beth Turturro

    I bought a franchise in 2008 and they allowed another one to open in 2009 with the exact same name! And all of the locations overlap each other. I was furious, but was told nothing could be done…we sell by zip code, blah blah blah.

    Well fast forward 3 years—I’m the number 3 revenue producer in the entire country and that other franchise decides to sell. So, solution is finally here as to the area with the same names and towns….I can just buy that area myself.

    WRONG. Not allowed to Paul Mann says. Why??? NO reason given, but I suspect it’s because I don’t have a penis. Meanwhile, a GUY named Jay Barrett owns franchises all over the East coast and not even in his same state. And yet, Paul refused to allow me to buy the area that I LIVE IN !!!!

    I am so disgusted with this franchise I can’t even tell you. Do not buy a FETCH franchise, especially if you are a female. They treat the women who work for them a lot differently than the men. And esp. if you are single mom. Do it on your own….it’s pet sitting, not rocket science. I regret the day I did.

  • [Not] Jay Barret

    Just stay away.

    That is all.

    If you want to care for pets, do it.

    It does not have to involve Paul Mann sitting his footsie pajamas in Berkley sipping a latte,

    He adds nothing. Build on word of mouth and be vigorously honest and you do not need the “Fetch” name.

    Look above how Paul Mann treats one of his most successful partners?

    ADMIN Note: We received this message regarding this comment (which was posted as “Jay Barret”) from Fetch Client Experience Officer Jay Barrett:

    “The comment was left as Jay Barret. I’m just guessing but the comment is written in such a way to make me look like a moron. IE: spelling errors, sentence structure, etc. Also I am referenced in the comment above by another Fetch! franchise owner who is unhappy with the franchisor.

    “I’m a very happy and successful multi-unit franchise owner with over $1M in annual sales… Have a great day!”

    I’ve changed the posting name to “[Not] Jay Barret” -ADMIN

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