BASKIN-ROBBINS Franchise Complaints

The Baskin-Robbins franchise, which serves the company’s famous 31 flavors of ice cream, as well as frozen yogurt, sherbet, cakes and drinks, has a high SBA loan default rate of 24%.

Are you familiar with the Baskin-Robbins franchise opportunity? Please share a comment below.

Baskin-Robbins has locations in more than 50 countries. Baskin-Robbins is part of Dunkin’ Brands Inc., which also franchises Dunkin’ Donuts. Dunkin’ Brands Inc. is owned by a consortium of private equity companies: Bain Capital, The Carlyle Group and Thomas H. Lee Partners.

Nearly a quarter of the Baskin-Robbins franchise owners who received SBA loans, some of whom may have collateralized their franchise loan with their house or other personal assets, were unable to repay those franchise loans… despite serious incentive to do so.

The Baskin-Robbins Franchise has a failure rate of 24% for SBA-backed franchise loans

According to Entrepreneur magazine, Baskin-Robbins declined from 2,699 US franchises in 2008 to 2,507 in 2011… a decline of 192 units, or 7% of domestic franchises in 3 years.

Are you familiar with the Baskin-Robbins franchise opportunity?

What do you think accounts for the SBA loan failure rate of Baskin-Robbins franchise owners?

What steps should Baskin-Robbins and Dunkin’ Brands Inc. be taking to stop further franchise failures?

Please share a comment, opinion or insight below.



Tags:  Baskin-Robbins, Baskin-Robbins franchise, Baskin-Robbins complaints, ice cream franchise, frozen dessert  franchise, food franchise, franchise failure rate, worst franchise, sba failure rates, SBA franchise loans, franchise information, unhappy franchisee, Dunkin’ Brands Inc., Bain Capital, The Carlyle Group, Thomas H. Lee Partners

5 thoughts on “BASKIN-ROBBINS Franchise Complaints

  • Pingback: DUNKIN’ DONUTS Accused of Franchise Discrimination Against African Americans : Unhappy Franchisee

  • August 15, 2013 at 8:20 pm

    I remember treating myself to BR growing up in my teens (70-80’s). It seem it was a people business and you always had regulars that supported the franchisee’s. The worker off the bat seemed well trained in people skills. Today its all about: cost and profit. This is always a good way to run a business, but not at the cost of one paying customer. Today a change in menus, no root beer float?? and just this week a small note by the register about 5 flavors out of. BR INVEST IN INTENSE CUSTOMER CARE TRAINING. OWNERS AND CAREING EMPLOEES BEST REGARDS JOE BALLESTEROS JR.

  • February 23, 2016 at 4:49 pm

    I went to two Baskin Robbins today and asked for a Mint Chocolate Chip cone and both stores were out! What in the world?? Whatever happened to 31 flavors? Are they rotated? I haven’t seen 31 flavors in years. This is not the first time this has happened and they are out usually for 3-5 days. CRAZY! Done with Baskin Robbins!!

  • June 27, 2018 at 3:21 pm

    A good ice cream place that you have lot of kids….so yesterday I took my 3 grandkids to get what ever they want at basking Robin and then we are seating there they are enjoying they ice cream one of my little boy tells me he needs to go to the bathroom and I ask the cashier she was rude and also she told we don’t have a bathroom….I told really (she told yes really ) when we came back ice cream was melt….I want to know y?

  • August 11, 2019 at 3:44 pm

    I ordered a ice cream cake with roses as on your pictures online all white that isn’t what I received highly disappointed!!! Strapped for time as party was in a hour. Ordered from the Temecula location off Winchester and Murrieta Hotsprings Picked up Aug 9th order under Kim Weller. The cake decorator needs to be retrained as this cake was a disaster from what it was supposed to look like you could even see the chocolate cake on some parts. I have pictures to prove there are no roses on this cake.

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