Reliable Vendor: U-Turn Vending Machines, What You Need to Know Before Buying

February 29, 2016

U-Turn vending review and reader comments on Reliable-Vendor.Com could be helpful for those considering the U-Turn Vending business opportunity.  The vending industry website seems to be either temporarily down or permanently discontinued, so we have reprinted the U-Turn review and discussion below.

(UnhappyFranchisee.Com)   The U-Turn Vending business opportunity is sold as a way for those with no experience to “make their dreams come true.”

The U-Turn Vending website promises:

UTurn Vending is a unique business opportunity. What other business could bring you a successful income with…

No Selling Experience

No Seasonal Restrictions

No Technical Experience

No Fixed Equipment

No Income Limit

No Credit Risks

No Searching for Repeat Business

Get started with UTurn and make your dreams come true: start your own business, support your family, and have time to live your life the way you’ve always dreamed.

We have asked those with experience with U-Turn Vending (good or bad) to share their experiences here: U-TURN VENDING Business Opportunity Complaints

U-Turn Vending ProfitAfter receiving a disturbing complaint about U-Turn Start-Up Specialist Scott Johnson and their recommended finance vendor Ron Davidson, we tried to find hype-free information on the U-Turn vending opportunity.

We found this article interesting, along with the comments that follow:

U-Turn Vending Machines, What You Need to Know Before Buying

Originally published on  05/20/2012

By Rick 21 Comments

U-Turn Vending Machines will pop-up on your radar from time to time; in fact many people get started using these very machines. If you are not one of those who fell for the U-Turns stylish looks, multi product selection feature and slick marketing and sales, well good for you! These are not easy to service machines and will cost you more time and hassle than they are worth in my opinion.

Let’s start with the big picture problems, these machines function fine but when it comes time to service them you have to almost breakdown the entire machine. The coin boxes aren’t locked into place and your quarters are constantly being scattered all over the bottom of the machine, this is one of the main reasons you have to take it all apart, to get your money.  There is also some very cheap plastic guides inside to keep the plastic canisters in the correct position but these are a pain to work with and often fall off and have to be realigned.

Another negative feature is the stand, U-Turn stands are a pain to put on and take off. Using a single rod that goes up the pole to fix the base and body together, it leaves little room for error and is best done with 2 people. It can be done solo, but much easier with two.

Now this is the most important part, as unfriendly as these things are to service they have 2 other models, The Eliminator and The Terminator U-Turns. These beasts not only have the same problems but are multiplied by 200-300%. You couldn’t pay me to put these machines onto my route. They are just way to cumbersome, overkill on product and not cost efficient enough for servicing and running.

It’s not all doom and gloom there are some people who loves these machines. Granted they are usually the same people who bought these to get into bulk vending and have never used anything else. So in fairness here are some of the good things about the U-Turn vending machines; they look different enough to get people to notice them in about any surrounding.  The tops all include a separate donation slot built into the lid which allows for higher profits for no out of pocket pay out to charity. TheM-90 Celcon coin mechanism does include a fall through mechanism to eliminate jams and to keep the mech free of small denominations. The drawback to the coin mechanism is it’s also plastic and less sturdy than the metal coin mech’s used my other major vending machine manufacturers. There is also a gasket in the lid for freshness.

Now don’t get me wrong, I buy these all the time because I can get them very cheap. I get them cheap because people who bought them to get into the business and have since learned there are better alternatives, well they can’t wait to get rid of them. So I buy them cheap and resell them or their parts for profit. I will never put these out on my vending route, I just don’t care for them that much.

So my suggestion, stay away from these if you can. If you can’t because you already own some, please don’t buy anymore until you look at some of the more traditional machines. Read my other posts, visit Vendiscuss, and learn from others who have made the same mistake and how to recover from it. If after you read the opinions and experiences you want to stay with them , well at least you will be better informed.

Comments [comments about buying/selling parts pave been left out]

Dave says:

12/10/2013 at 12:32 AM

My friend is a Disabled Combat Veteran and this company ripped her off badly.

Lied to her time and time again.

Machines are junk, made of plastic and light metal. The works of the machine, (insides) are plastic, BUT they offer an expensive upgrade to metal, after you call and complain, YES they are expensive and NO U-turn will not give the upgrade free, they charge you!

Machines also can be empltied without paying by rotating the crank back and forth and stealing all the candy, without paying anything at all. Or if that is not happening the machine will not work at all.

The locators that are recommended by u-turn even admit that places don’t want the machines in their business, because they never work.

We have asked U-Turn to return her money but they refused.

IS it okay to rip off a Combat Veteran , that was disabled in war? NO! is not right to rip off anyone.

Did you get ripped off as well?

Please tell us your story.


[email redacted]

daniel says:

03/04/2014 at 8:34 AM

Dave dont come to reliable vendor to complain, go to the entity in charge of protecting consumer rights on your country.

Why was he or she ripped off, they sold them a machine made of plastic, they never said it wasnt made of plastic.

CaroleJone says:

03/12/2014 at 12:44 PM

Rick my husband & I are new U Turn Vendors and after buying & locating 24 -8 U Turns, we realize that most locations don’t need 8 selections and we will lose product and profits if they remain 8 head machines. My husband is mechanically inclined and has changed several to 4 selections. But we are left with unused canisters and chassis for the remaining four and need additional parts to convert to a 4 head. You said you have parts and wanted to know if you have what we need to convert our machines?

Carole, Vending in Atlanta

Rick says:

03/12/2014 at 2:02 PM

Hi Carole, I don’t but I would suggest eBay, I broke most of my machines down and sold them on eBay, the parts are worth more as parts than as a whole Uturn, so there are tons of parts there to be had. Good luck to you and your husband.

Chris says:

06/30/2014 at 4:07 PM

Do you have to own a U Turn franchise to operate the U Turn Machines. I was thinking about getting some.

Rick says:

07/07/2014 at 10:51 AM

Hi Chris, no you do not, I owned several U Turns I ran and was not a franchise owner.

Ros says:

11/10/2014 at 9:02 PM

Hi, I bought a used u-turn machine for a coal mine site to use as fundraising for our annual xmas festivities and also Kids Club events.

I was after some metal u-turn coin mechanisms as the plastic i’ve found way too flimsy and jams alot. Can anyone help direct me? I am in australia but happy to arrange shipping if I find a reliable supplier. Thanks!

Vickie Hogue says:

01/10/2015 at 5:34 PM

We have 8 uturn machine. They work great, no problems ever.


Todd says:

06/01/2015 at 2:02 PM

Is anyone making a good living on buying and servicing these machines?


Jack says:

06/25/2015 at 12:03 AM

So, Rick, I presume that maybe the plan is that if you continue to rant on about any and all minor issues for U-T machines, then you will also be able to continue to ” Buy these all the time because I can get them very cheap So I buy them cheap and resell them”. Rick do you work for some other vending co. or just make a living by yourself, passing on what you see as problems, to other people for a few $$$ ?

Rick says:

06/25/2015 at 10:24 AM

Hi Jack,

If you had reviewed my whole site you would have seen my opinions on U-turns has evolved over time. No I do not like them terribly much but in some cases they are great for high volume locations. I have owned and operated just about every name brand vending machine out there and while all have pro’s and con’s, the U-turns had more than most. No I don’t work for any vending manufacturer, just calling it as I see it. But by your defense and obvious vehmenance I am guessing you are a U-Turn employee or one of their operators, sorry if the truth about them hurts; they are normally to large in product volume for most locations, the coin mechs are garbage and jam easily and unlike most others the mechs are plastic. Otherwise they can be great.



U-TURN VENDING Business Opportunity Complaints

Vending Opportunities & Scams



TAGS: U-TURN Vending, U-Turn Vending business opportunity, vending scam, U-Turn complaints, U-Turn scam, U-Turn Scott Johnson, U-Turn Randy Francis, finance Ron Davidson, vending opportunity, vending complaints, franchise, franchise opportunity, franchise complaints, unhappy franchisee.

U-TURN VENDING Business Opportunity Complaints

June 5, 2011

U-TURN VENDING Business Opportunity Complaints:  Have you had experience with the U-Turn Vending business opportunity?  Please share your experience – good or bad – with a comment below.  Share advice for those considering investing in a U-Turn opportunity or any vending franchise or biz-opp.

(Unhappy Franchisee) U-Turn Vending, based in Idaho Falls, Idaho, has been promoting its vending machines and business opportunity for many years. 

U-Turn Vending claims that it has helped thousands of people start successful vending businesses, and coached them until “they are 100% comfortable being their own boss.”

The U-Turn Vending brochure claims:

”Our dedicated customer support team educates you in all aspects of managing your own successful bulk vending machine business. From understanding the costs of starting your business to learning how to operate your business at our training seminar, the UTurn staff is with you every step of the way to ensure that your new vending machine business is a success.

“We know that your success is our success, that’s why we work extremely hard to answer your questions and provide you with the training you need to get your business growing. In fact, 95% of UTurn owners come back to buy more machines and continue to build their businesses.”

“Every minute $64,000 is spent in vending machines.” (U-Turn Vending brochure)

According to U-Turn Vending, there’s huge money in vending and “Now a piece of that pie can be yours with quality vending machines and support from UTurn. Our vending business opportunities demonstrate the finest service, quick delivery and doing more than what is expected of us. With over 20 years of experience, UTurn is the leader in the vending industry. Our staff not only helps our customers make the right vending machine business decisions, but coaches them from start-up to success.

“Whether you are looking to replace your full-time income or just earn a little extra cash, UTurn can help you enjoy the benefits of being your own boss. There is nothing more rewarding…”

Some claim U-Turn is a turn for the worst

Despite the company’s longevity, there are a disturbing number of complaints about U-Turn Vending, including the availability of locations, the quality of the machines and the lack of promised support. 

On Ripoff Report last December, Bill from Maumee, OH wrote:

I bought 30 of their pieces of crap (they call them machines) about 4 months ago. They are the biggest pain in the rear!! They chip easy, I constantly had to replace parts, the parts are hard to install, it takes about 30 minutes to service one machine, and they are heavy as Hell!!!

You don’t want to have to relocate these things. That’s a problem, because nobody wants them – they take up too much room!!

Stores want machines that can fit against the wall – not something that has to have room to rotate!! I wish I had thought about that.

I called up my ‘business development consultant’, which is just a fancy way of saying “lying, cheating, sales person”, and have not been able to get him on the phone.

Ron apparently has a very busy schedule. Probably scamming other people!!! They know no one wants these machines!!

I wish I knew a way to get back my $9,100!!


Maumee, Ohio