June 11, 2012
Weight Watchers Online Consumer Complaints – Add yours below or read what others are saying.
Are you familiar with the Weight Watchers Online? Please share your experience – good or bad – with a comment below.
Before you sign up for any diet, weight loss or similar program, always do your due diligence and see what others are saying.
Also, be very careful about paying upfront for any program, products or service.
Whenever possible, pay with a major credit card so that you can use their dispute resolution department if you don’t receive promised services or products.
Here’re some of the consumer complaints we’ve received about Weight Watchers Online. Please share your experience below.
Gail Marshall wrote:
WW online is a SORRY SERVICE! On May 17th, I signed for 3 month of the site for $65. After just 6 days, I was getting tired of trying to remember every bite of food I ate and entering that in the journal each day. Besides that, it is just too much food to eat if you want to lose 10 lbs. I sent a cancellation request on May 23rd and found out today they are planning to give me $16.95 refund….. This is really poor service. Our country is trying to recover from a recession and WW online are deceiving customers by taking their money! Believe me, this is not over yet….. My money is just as important as their money.
I did the free 7 day etool online which expired yesterday. I had copied and pasted how to cancel the trial and put it in my outlook calendar so I knew when to cancel it. When I went through the steps, it didn’t give you an option to cancel the trial, it just states to cancel a one month or three month subscription. I chose the least time (one month) and then to my surprise, it said they had issued a refund of $16.10 to my credit card.
I knew that meant that they had charged me for a subscription so today I called the 1-800 number and the representative adv’d my card had been charged $64. and change. I told her I only was doing the 7 day free trial but couldn’t find an option to cancel the trial. She said no problem and issued a credit for $48.00 and change so that with the $16.10, cleared off the charge to my card.
DO NOT SIGN UP FOR WEIGHT WATCHERS ONLINE! BUYER BEWARE!
This company sells you a free membership and 3 months of online use for 57.00 – what they never tell you is that the site is lame – they give you an overflow of basic information and once you figure that out and try to cancel after a week or 2 they take all of your money! They charge you the sign up fee and then inflate the monthly membership.
They are so terrible, so terrible for lying and tricking people who want to loose weight! I am never going to look at that company the same. The diet does work, it is a good product but how they lie to you and steal from you in regards to the online site.. is outrages and should be against the law!
Yes! Weight Watcher provides false advertising and using deceptive advertising on their website bait-n-switch! all I know is I wanted to try it for 7 days. It was very confusing to me and finding numbers on everything I ate. on 02/04 I tried the program under the impression that I was trying it for 7 days. they charge my card $53.85. I tried the program for 3 days and I did not like it. I went to the online portal to cancel my order on 02/09. The system stated that I would only get a refund for $5.95.
I called the 1-800 number and the operator stated that I was not on the 7 day plan and that I will only get $5.95. I explain to them that I am not interested in the service and that want to cancel it today and not use it for another month. As of this date, I have not received my refund and they have not cancelled my order. All I have been getting is emails from the cancellation department with a bunch of excuses.
ARE YOU FAMILIAR WITH WEIGHT WATCHERS OR WEIGHT WATCHERS ONLINE? PLEASE SHARE YOUR EXPERIENCE BELOW.