MATCO TOOLS Franchise Complaints

View Comments

• Distributors being churned??? What does this mean?

• Grave errors on list of calls....not mine .

• Surveys are always done!

• Warranty credits are always short?...always pretty strong statement, not always for me, and if it is I ALWAYS GET CREDIT!

• Yeah the sba loan case with TD bank should be interesting since they are out of business.

• In the Matco class action lawsuit document (https://unhappyfranchisee.mystagingwebsite.com/matco-tools-class-action-lawsuit/) Bergen gives a sworn statement in which he identifies “nine practices that account for the large failure and turnover rate among Matco”

  “In my capacity as Franchise Sales Manager, I became fully aware of the numerous distributor abuses that were developed by upper Matco management and have identified the following nine practices that account for the large failure and turnover rate among Matco distributors:

  1. Inflated List of Calls
  The “List of Calls”, or number of potential tool buying customers surveyed and developed by Matco District and Market Development Managers, sold to the distributor is inflated and inaccurate. It also includes customers that have little or no chance of ever buying tools from the distributor and, more importantly, qualifying for PSA (Purchase Security Agreement) financing which finances “big ticket” and big profit items such as tool boxes and diagnostic equipment.”

• That's your response a statement from a Matco franchise manager who was fires by Matco. You are funny Matco goes with hour wishes of firing bad people and now you throw it back at them.

  Chuck was the boss of all franchise sales in his region....he told his dm's to recruit, recruit, recruit, and recruit. He is a bad apple and Matco fired him.

  See Debbie as dm's we are told there are 4 R's. Recruit, ride, review, and
  Retain. But chuck told his guys to ignore the other 3 R's and just recruit, recruit, recruit, and recruit. Now he wants to try and make Matco look bad for his actions....what a joke!

• Market development managers worked for chuck, he hired and fired them, does this mean Chuck their immediate supervisor, the one that hired them, the one that trained them, overlooked what they were doing, or did Chuck tell them to survey this way, how do mdm's learn their job?...oh yeah from chuck their mentor.

  I think chuck is in some legal trouble.

• Large turnover rate....NO!

• Uncompensated labor....you would have to sue yourself Debbie, you are the business owner remember. You are not an employee of Matco,