MATCO TOOLS Franchise Complaints: Have you had any dealings with MATCO Tools or the MATCO Tools franchise? Please share a comment about your experience – good or bad – below, as well as advice for those considering investing in a MATCO Tools franchise.
Also read: FRANCHISE LAWSUIT Alleges Matco Tools Scam, TD Bank Fraud
We received the following franchise warning about the MATCO TOOLS franchise opportunity. According to commenter “TOMMY CHEUNG” :
“STAY AWAY FROM MATCO TOOLS. THEY WILL SELL YOU A BILL OF GOODS,WHICH IS NO GOOD.
“RUMOR HAS IT ,MATCO MAKES MORE MONEY SIGNING NEW FRANCHISES THAN THEY DO TAKING CARE OF THEIR CURRENT ONES.
“DARYL PRITCHETT AND MIKE RAMEY WORK TOGETHER TO SIGN YOU UP AND THEN KICK YOU TO THE CURB. I AM WORKING ON A LAWSUIT AGAINST MATCO, HOPING TO TURN IT INTO A CLASS ACTION SUIT. YOU MAY CONTACT JERRY MARKS AT MARKS AND KLEIN LAW FIRM AT [redacted], IF YOU ARE INTERESTED.
“I INVESTED ALOT OF MONEY IN MATCO AND AFTER 3.5 YEARS THEY SHUT ME DOWN. WHEN THE ECONOMY SLOWED IN 2008,THEY PUT ME OUT OF BUSINESS.
“I ALSO SPOKE TO A PREVIOUS EXECUTIVE, WHO CALLED ME, AND STATED THATS THE WAY MATCO DOES BUSINESS. STAY AWAY FROM MATCO TOOLS AND RUN LIKE HELL WHEN YOU SEE THEM. I REPEAT DO NOT BUY OR INVEST IN MATCO TOOLS…”
Marks & Klein is a legitimate franchise law firm that often represents franchisees in lawsuits against their franchisors, but we haven’t verified with them whether a lawsuit against Matco Tools is in the works or not.
WHAT DO YOU THINK? IS MATCO TOOLS A GOOD FRANCHISE OPPORTUNITY, A FAIR FRANCHISE OPPORTUNITY OR A FRANCHISE SCAM?
If you’ve had dealings with Matco Tools, please share a comment below.
MATCO TOOLS Franchise Complaints June 8, 2011 (1000+
comments)
MATCO TOOLS Franchise Defenders Speak Out December 7,
2011 (Comments defending Matco invited)
MATCO TOOLS Distributor Franchise December 7, 2011 (Overview with
links)
MATCO TOOLS Franchise Report Alleges Distributor Churning November 29,
2011
MATCO TOOLS 2011 Franchise Disclosure Document (FDD) & Other
Resources November 22, 2011
MATCO TOOLS Class Action Lawsuit, “Secret” Sales Projections November
22, 2011
FRANCHISE LAWSUIT Alleges Matco Tools Scam, TD Bank Fraud November 15,
2011
Failure Rates of the 10 Most Popular Franchises April 26, 2010
Other Mobile Tool Franchise Posts:
MAC TOOLS Guilty of Franchise Fraud? November 7, 2011
CORNWELL TOOLS Franchise Scam or No Scam? November 17, 2011
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View Comments
Kevin, no worries I see you don't really have to try....
Jason, guess you have all the answers....
Just because you stomp louder doesn't make you right. Your immature need to have the last word is just sad. But, you don't scare me and despite your intent - I'm not going away. The hundreds of other unhappy franchisees aren't going away either.
Could someone explain to me what is wrong with this picture? I am seriously beginning to worry about Kevin's well being. On the road after midnight and still finds time for psychotic rants into the wee hours of the morning.
When I was on the road I hardly hard time to scarf down a sandwich. For God's sake, take a break man before you blow a fuse!
Kevin on November 14th, 2011 3:08 am
Kevin on November 14th, 2011 11:53 am
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Kevin on November 20th, 2011 8:29 pm
Gary- I very much appreciate your concern. I assure you that my well being is secure, and I hope that eases your mind. You were obviously losing sleep over it, considering when you posted your comments.
If you could please explain the "psychotic rants" comment, I would appreciate it. I depend on the wisdom of a failed distributor to set me straight on any false information that I have posted.
Psychosis (from the Greek ψυχή "psyche", for mind/soul, and -ωσις "-osis", for abnormal condition) means abnormal condition of the mind, and is a generic psychiatric term for a mental state often described as involving a "loss of contact with reality". People suffering from psychosis are described as psychotic. Psychosis is given to the more severe forms of psychiatric disorder, during which hallucinations and delusions and impaired insight may occur.[2] Some professionals say that the term psychosis is not sufficient as some illnesses grouped under the term "psychosis" have nothing in common (Gelder, Mayou & Geddes 2005).
People experiencing psychosis may report hallucinations or delusional beliefs, and may exhibit personality changes and thought disorder. Depending on its severity, this may be accompanied by unusual or bizarre behavior, as well as difficulty with social interaction and impairment in carrying out daily life activities.
A wide variety of central nervous system diseases, from both external poisons and internal physiologic illness, can produce symptoms of psychosis.
Richard, Welcome to the cause. Do be sure to call and talk to Jerry. He is going to make everything right and hold Matco's feet to the flame. Hundreds have been discarded as yesterdays news, you are not alone.
Forget about Mike Raimey helping you or calling you back. He is a complete turtle that hides in his shell instead of dealing with issues at hand. Ostrich also comes to mind as well. ;-)
Gary:
You are wrong about these guys being psychotic. They know exactly what they are doing. I'd argue more for snakes and weasels than turtles and ostriches.
They are like the house slaves on the old plantations. They'll inform on or criticize the field slaves just to look good to the Master & protect their warm beds and hot meals.
These guys will deny that the sky is blue if they can divert the conversation from stories such as yours, Mike Norton's, Tommy's, Todd Peterson's, Anthony's, Debbie's and others.
Don't let them frustrate you or divert the conversation. Everyone should keep posting the truth & ignore them.
Prospective distributors, like Don, will see the red flags and think long and hard about joining.
Fellow distributors will see they're not alone and call Jerry.
Matco and Danaher and their commission-seeking suckups will feel it in their pocketbooks and be forced to change their predatory practices and fix their self-serving business model.
Gary- I appreciate the dictionary definitions, and the time you spent to look them up, but you again missed the question. I asked you, a failed distributor, to set me straight on any falsehoods that I have posted. In not doing so, you have apparently proven yourself in line with your psychosis definitions.
Guest- I'm still waiting on hearing what you paid for your franchise.
I received the below email today regarding "Freight Claim Policy Change" - I take GREAT issue with this as they are proclaiming a CHANGE in policy.
If this is a CHANGE then I was singled out and treated differently in August. I received a damaged cart, had a signed authorization on file with the freight company, and Matco WOULD NOT FILE A CLAIM ON BEHALF.
I do not have the alternative options for delivery available:
1. My route covers too much territory and a "local" terminal is not close or convenient for even possible for me to get to during business hours.
2. I have no friends or relatives living nearby to accept deliveries.
3. No carrier will meet me on my route as it covers too much territory and high mountain passes.
The cart that was delivered in August - had actually been ordered in APRIL- arrived severely damaged, Matco would not assist me with the claim, $460 was billed to my tool bill for a cart that I could NOT sell. It took 2 months of disputing the claim with the shipper and ultimately HVH Transport sent me a check for replacement parts. I then built and was able sell to the cart - 6 months after I placed the order.
Bottom line - a mass email has been sent company wide to all Matco distributors proclaiming
"Dear Matco Distributor Teams,
Effective January 1, 2012, Matco Tools will implement a policy change regarding freight claims. If you
currently have a letter on file with your freight carrier requesting that deliveries be made without you present
and no inspection required, we will no longer be able to file a claim on your behalf.
Matco REFUSED to file a claim on behalf in August - 5 months prior to this "policy change". I feel this to be discrimination.
This policy change depended on your carrier as to when it was effective. With my carrier was effective May 1, 2011. This is not a Matco decision, but a freight company issue and is dictated by them. Your problem is with the freight company as they will not allow a claim since the letter on file clears them of any claim. You need to blame who is at fault and not who let you know of the policy change. So the blame goes to your carrier, not Matco.
I blame Matco for a ridiculous amount of back order time. I blame Matco for billing - at a minimum could have billed on terms. At the very minimum could have offered to send replacement parts no charge or at least at their cost. I blame my DM for suggesting I sell the un-buildable mess at a discount and "hope to at least get my cost" back. I blame the big and wealthy Matco expecting ME to assume a loss when THEY already made money from me on the cart.