MATCO TOOLS Franchise Complaints

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• Remeber guest. Snapon charges a franchise fee. Matco does not. Which means you have to buy a snapon franchise. But Matcos comes free with your starter inventory. So how does Matco sell you a franchise???????? Just trying to understand your problem. You cannot even understand the documents you refer to.

• wow, kevin you must really be bored............. apparently you have chosen to make this your own personal crusade, if anybody has a comment - You have a come back.

  SBA Loan Fraud is a serious crime, yes I said crime. That will all be settled in Federal Court.

  I'm not an attorney, nor am I part of that law suit, so I will continue to read the NY Times and see how that unfolds. I suppose your rantings may be meant to divert attention from the alleged crimes - but all you have done is bring more attention to the distributors and their issues.

  None of the real problems will be resolved by petty bickering. However; THERE ARE REAL PROBLEMS, REAL CAUSES FOR ANGER - real people............
  ALL of this commotion, ALL of this back and forth, ALL of these posts just validates the FACT -as Shakespeare said, "me thinks thou dost protest too much"

• Debbie- Yeah, I'm kinda bored today- just relaxing on a Sunday evening. If you would take the blinders off, you would realize that all I've done here is reply to lies and exaggerations. As I've stated before, if Matco has done anything illegal, thay should have to answer for it. That being said, if someone here posts disinformation about the company I'm franchised to, and base my living on, I will damn sure respond.

  If you would rather not see a response from me for a period of time, post between the hours of 9 am and 8 or later pm central time. That's when I'm WORKING.

• To all:
  If everyone would read the complaint that was filed it might shead some light on things. What really stuck out to me was the actions of some of the former dm's and others. Hopefully they have corrected that. I know there are good people that work for matco and good dist. (Even Kevin) At this point calling each other names and pointing out who know what and who doesn't is not helping. It is a little entertaining. We are all going to have to wait and see what's going to happen with the suit. I hope for all that it doesn't effect or business. The more this goes on the more likely that some of our customers are going to hear about it . Then we all lose. Good luck to all. Just be careful what you ask for you just might get it.

• Paul your are correct, it appears all Kevin, Jay and I want posted are the facts. When people post lies, or opionions, or stories that are non fact based there is going to be rebuttle. Remember we were all sent an unsolicited email from Debbie who wanted to start this so cald distributor association. However I dont see any posts on here that would suggest that she has any ideas on how to accomplish this. What it did attract at the begining was individuals who did not make it in the business and want to bash MATCO. I am not going to stick up for MATCO as I had my own set of issues both as an employee and a distirubor. But what I will say is they are the best tool company out there to be associated with. And as I previously stated this business isn't right for everyone, but I can bet you if a district manager would have come to Tommy's house and said I don't think we are going to offer you a franchise, because I just got this feeling you wont succeed, he probably would be involved in a discrimination lawsuit against them.

• All I can tell you Jason is IF I had been able to get answers from my DM, the DM of the other region, or any distributors in Colorado I wouldn't have had to try to form an Association.
  Asked - emailed.....if anyone had a tool on their truck..................crickets
  Asked - emailed............'who' they went to to replace a windshield...............crickets
  Question after question after question after question after question - NO ANSWERS
  It didn't matter what the question was, NOBODY had an answer, basic manners dictate answering a question when it is asked. so gee, sent out a 'few' emails and all of a sudden I got a flood of replies with more email addresses
  found another link with info
  http://messages.finance.yahoo.com/mb/DHR
  should be a good spot to add the below link, after all it is 'financial' page........
  http://www.nypost.com/p/news/business/td_bank_tool_case_LFdZzYpQKpxieyeMSf6OMP#.TsJ7b0Hh3BM.email

• OK, seriously, this really makes me mad
  I had very POOR cell service on my route, ALL my customers know that
  I was emailing a single contact in Customer Service and getting answers.
  NOW that I DARED voice an opinion, I am being singled out, I am being discriminated against, I am the only one that has been told:

  I can email the general mailbox or call customer service............the general mailbox can take 2 hours to one day to answer a question. A phone call would be wonderful IF I HAD CELL SERVICE.

  If EVERY distributor did not receive the email instructing them to ONLY email the GENERAL mailbox or call customer service THEN clearly I am being punished.

• Not sure what other questions you had so I am not going there, but a windshield, really, call Safelite or your insurance and see who they recomment. Bad cell service not Matco's problem. Anyway not here to criticize you.
  You are putting the cart before the horse. If you want to create a distributor associaton, I would start by creating a website, make it for active distributors then start sending emails for people to join. As I previously mentioned, right now this is just "noise", I can all but garantee nothing good is going to come from it.

• Debbie- Not trying to be an ass, but I'm sure you'll take it that way. You've mentioned bad cell service several times. Just for background, when I started in '89, cell phones were basically non-existant, had to use a pager, and made phone calls, even orders when I was out late, from phone booths and customer's phones. Anyway, if you can't call, how does your email get sent? My air card worked like a cell phone. I'm not tech guru, so maybe there's some way I'm not aware of.

  Seen a quote earlier- may not apply to you, but I think it may for some here:

  "When everybody's out to get you, paranoia is just good thinking"

• okay folks, im new here. i have just been recently terminated for not buying my 80%.

  i had 2 different routes in almost 4 years. my first route was so spread out. i drove 700 miles a week. there was a new route that opened much closer to me and i asked for it or i was going to resign. i was given the new route but no support. i had to provide the finances of a new distributor but i wasnt given the perks, ie 9% on psa accounts. i lost all my current purchase history and had to start over there.

  my dm took me for a ride of my new route, which took all of 2 hours. he said that i didnt meet the requirements for a meet and greet since i was already a distributor. it took me over 4 months and alot of hell raising to get my route sheets which i was supposed to have when i started. now i am out of business and my customers are calling me and telling me about some man that they have never seen before coming around saying that there would be a new distributor starting soon. this is the same man that supposedly did my initial route survey.

  i have only been out of business less than 30 days. i tried to return my inventory and was told that anything over 60 days or truck worn would not be accepted. most of what i typed in came up as non returnable. there is quite a game here that they are playing with other peoples money and futures.

  i spoke with my regional manager, mike ramey, 3 weeks ago about numerous issues and was assured that he would get back with me in a week. i have not heard from him since. i am glad that some have had great success and sorry that some have had none. it is thier way or the highway and when you ask for help they run like hell. i am out of business and my dm is telling distributors to call me about things that he knows nothing about or is willing to find out.

  after seeing all this on here i will definitely be calling Jerry. right is right and wrong is wrong. i just like so many here invested my lifes savings in this choice just to be taken advantage of and left in the cold. i had money in the bank and excellent credit and now i have none.

  after i left my first route they changed it drastically. i had a drastic change and lost 200 + customer count due to lay offs on a military base but i was told that it was my responsibility to fix it. not. there are a lot of valid complaints here if someone will look at the big picture. look from outside the box and not just from your world from the inside out.