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DENTAL FIX RX Franchise Complaints [UPDATED]

Dental Fix RX was named by Dr. John Hayes as one of his “12 Amazing Franchise Opportunities for 2015.”  Yet Dental Fix RX terminated nearly 1/3 of its franchise investors in just three years, the company seems to be battling franchisees in court, and is proving to be far from the amazing opportunity Hayes claimed.  We invite Dental Fix RX franchise owners, support staff and customers:  Is Dental Fix RX and AMAZING opportunity?  [Post updated 3/7/19 to include franchise closure data from 2018 Dental Fix RX FDD]

(UnhappyFranchisee.ComPart 8 in the Series

See previous post:  Dr. John P. Hayes Franchise Books Pulled From Amazon

See series index & overview:  Dr. John Hayes’ Franchise Fraud School & Pay-for-Praise emporium

Self-proclaimed best-selling author and franchise guru Dr. John Hayes enthusiastically endorsed Dental Fix RX “12 Amazing Franchise Opportunities for 2015”  (BizCom Press).  In the wake of controversy caused by an UnhappyFranchisee.Com investigative series entitled Dr. John Hayes’ Franchise Fraud School & Pay-for-Praise Emporium, BizCom published a blog post admitting that not only had the franchisors featured in John Hayes’ Amazing Franchises series paid to be in the book(s), they also provided their own chapters… written in the third person.

In their attempt to put a positive spin on what seems to be a program designed to willfully mislead the American public and, specifically, prospective franchise owners, BizCom and Hayes are doubling down on their praise of the franchises they were paid to call “amazing.”  The BizCom blog posts contends: “We certainly consider them amazing! And for many good reasons!

How Amazing for Franchise Owners is Dental Fix RX?

In his intro to their chapter, Dr. John Hayes wrote:

Financial assistance for franchisees… 9-5 working hours, 5 days a week… a van instead of an office… no special education required… and a guarantee… can only be described as amazing!

Despite the fact that Dental Fix RX decided not to make a Financial Performance Representation in its franchise disclosure document (required if franchisors wish to share sales or profitability numbers with prospective franchisees), the Dental Fix RX self-written chapter states:

Dental Fix’s Scott Mortier estimates a franchisee can charge between $150 and $200 an hour and see up to 5 dental offices a day….

According to Dental Fix’s CEO David Lopez, the sky is the limit.  The potential for Dental Fix is endless…

Dental Fix RX Terminated an Amazing Number of Franchise Investors in 2015-16

It is striking that during the same period that Dr. John Hayes was promoting Dental Fix RX franchise opportunity as amazing, David Lopez and the franchisor was busy terminating more than a quarter of the systems franchise owners.  One assumes that these franchise owners, who would have lost their investments of time and money, might not view Dental Fix as an amazing opportunity.

We don’t know what happened, and invite those in-the-know to share below or by email (in confidence) to UnhappyFranchisee[at]gmail.com.

According to the 2017 Dental Fix RX Franchise Disclosure Document (FDD), there were a total of 153 franchise agreements from those opening new franchises and another 8 from those acquiring a franchise through “transfer” (161 total).  Of the 161 franchise agreements held by franchise owners, 40 were terminated by the franchisor.  Another 5 ceased operating for other reasons, and 8 were transferred to different owners.

So, within that three year period, a full 1/3 of franchise owners saw their franchise dreams end in termination, closure or transfer.

Currently, the Dental Fix RX lists 101 U.S.franchises, so the declines no doubt have continued.

UPDATE Dental Fix RX Franchise Turnover Rate Rises to 45%

According to the 2018 Dental Fix Rx Franchise Disclosure Document (FDD), there were 162 franchises opened and 9 transferred to new owners between January, 2015 and January, 2018.  78 (45%) of those franchise agreements resulted in prematurely ceased operations, terminations, or ownership transfers.

Questions regarding the Dental Fix RX Amazing Franchise Opportunity

What is the current relationship between the Dental Fix RX franchisor and franchisees?

How many franchise lawsuits are there currently (We’ve seen evidence of at least one online)?

Do the franchisees who gave testimonials in 2015 (Michael Leonard, Ted Chen, Brad Cox, Ken Tralongo) stand by them today?

Does CEO David Lopez or Scott Mortier see an ethical problem with paying for an endorsement and passing off a self-promotional chapter as analysis and praise by a third party expert without disclosing that arrangement?

Is there an ethical and legal problem with sneaking potentially illegal earnings claims into a book supposedly, but not really, written by an independent third party?

Was David Lopez’ previous franchise company, FROOTZ, successful under his leadership?  Why or why not?  what about his other ventures?

So three years later, has Dental Fix RX proven to be the Amazing Franchise Opportunity that franchise guru claimed it would be?

READ The Series “Dr. John Hayes’ Franchise Fraud School & Pay-For-Praise Emporium!”:

Series Index & Overview: Dr. John Hayes’ Franchise Fraud School

Part 1:  Dr. John Hayes & His 12 Amazingly Deceptive Franchises

Part 2: 6 AMAZING Franchise Deceptions of Dr. John Hayes

Part 3:  FASTSIGNS CEO Catherine Monson named Valedictorian, Franchise Fraud School

Part 4:  Dr. John Hayes’ Book Reviews Given an “F” for Fraudulent

Part 5:  FASTSIGNS Franchise Deception Seems, Well, Amazing. Comments?

Part 6:  DICKEY’S BARBECUE Franchise Reveals Deceptive Pay-for-Praise Tactics

Part 7:  Dr. John P. Hayes Franchise Books Pulled From Amazon

FRANCHISE DISCUSSIONS by Company

_____________________________________________________________

OTHER FRANCHISE DECEPTION-FOR-DOLLARS POSTS:

FRANCHISE BUSINESS REVIEW Pay-For-Praise

FBR Franchise Business Review Promoting Illegal Earnings Claims?

Are Franchise Business Review Winners Violating the FTC Act?

FRANCHISE BUSINESS REVIEW: Justify or Retract Your Bogus Franchise Award

Dr. John Hayes Named Dickey’s Barbecue Pit one of the 12 Amazing Franchises for 2015.  Here’s how things turned out:

Dickey’s Barbecue Pit: The Musical

ARE YOU FAMILIAR WITH DR. JOHN HAYES, SCOTT WHITE, MONICA FEID, MELISSA RUBIN & BIZCOM PUBLISHING? 

PLEASE SHARE A COMMENT BELOW OR EMAIL US IN CONFIDENCE (UnhappyFranchisee@Gmail.Com).

Contact UnhappyFranchisee.com

TAGS: Dental Fix RX, Dental Fix RX franchise, Dental Fix franchise, Dental Fix complaints, Dental Fix franchise complaints, David Lopez, Scott Mortier, BizCom Associates, BizCom Press, Dr. John Hayes, Dr. John Hayes franchise expert, Scott White, Scooter White, Monica Feid, Melissa Rubin, 12 Amazing Franchises, franchise books, Dickey’s franchise fraud, Amazon Marketplace, Amazon Fraud, amazon complaints, unhappy franchisee

unhappyzee

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  • So Dr. John Hayes heads the Titus Center for Franchising at Palm Beach Atlantic University in West Palm Beach, FL
    http://www.pba.edu/news/titus-advisory-board-18
    "Nearly four dozen franchising experts have answered the call to serve on the Advisory Board of the Titus Center for Franchising, a Presidential Center of Excellence at Palm Beach Atlantic University."

    Among the 31 named (so far) and confirmed to the Advisory board are:

    Carolyn Bolton, chief of staff at Dental Fix;
    Monica Feid, president of BizCom Associates Publisher of Hayes' pay-for-play "Amazing Franchise Opportunities" series.

    I saw somewhere that there are a total of about 15 students in the franchise program... so that means the advisory board has 2X the number of members as there are students? Seems a little fishy.

  • I am kinda surprised that Carolyn is still associated with Dental Fix. She got brought on last June from Subway supposedly. I figured she would've exited very quickly.

    What is a "Presidential Center of Excellence" anyways? I wonder if that superlative is defined anywhere.

  • They lie to their franchisees, they steal from their franchisees. All they want is to connect to your checking account and milk the account till you cannot do it anymore. Then they resell the franchise. They "forgot" to mention to me that multiple franchisees had already failed in the territory they sold me.
    Although, Brian Dershow, the COO, remembered to tell me about the problems in the territory after my third week of training. Yes, they informed me of the problems after collecting the franchise fee 25K, the training 15K, the van 50k+.

    Too late for me.....I already signed the papers and gave them the money. They won...... I lost!

    Someone will start a class action suit........ I hope.

  • There's already a nasty suit against them. Ask other franchisees for the contact info of the guy you should talk to.

  • I’m looking at the newest FDD now....why does the 2018 FDD show 81 units at the start of 2015, yet your picture shows 90? Shouldn’t the FDDs be the same for a historic number? That’s a 10% difference.

  • Frank makes a good point. The first graphic is the Item 20 of the 2017 FDD. I just posted a screenshot from the Item 20 of the 2018 FDD.

    The 2017 FDD states that there were 90 franchises at the start of 2015.
    The 2018 FDD states that there were 81 franchises at the start of 2015.

    Where did those 9 franchise locations go?

    There are no notes in the FDD (that I could find) to explain the inconsistency.

  • Isn’t it written somewhere that Dental Fix stated they do not want people that were or are in the dental repair industry and why is Mike Parker, the most successful owner every year there? Didnt he work with another dental repair company? Also when driving with him on discovery day I asked what he did before dental Fix, no mention of working in the dental field, he said he refurbished yachts inside, installed carpets. Lies lies lies!

  • I’m one of the victim of Celtic Bank and Dental Fix Rx “fraud scheme”. This two companies turns my life and my family into a nightmare. Why I call this a “fraude scheme”? Because for me, today that I think about it, and how this persons took advantage of me, advantage of my dream, for this a more, this is a fraud scheme.
    Everything begins with an email showing my interest in the franchise and asking for more information. Couple of hours later Dental Fix Rx franchise sale representative was calling me. Two weeks later I was flying from West Virginia to Florida for a “discovery day”. I clearly remember when the seller ask me, “did you have $25K in cash? I say: I’m close to it, but I had a 401K, and other sources and make them cash quick.” She then say: “I got the person who will get you a $150K SBA (7a) loan. Just call this person, I’ll do the same, and just follow her on everything she says to you, and in less than 30 day you will have that money in your bank”. And guess what? I did...
    Celtic Bank representative sent me an email with an “example” of how to fill a financial statement, sales projections, including overvaluing my house to make my equity higher, just to qualify myself to this $150K loan quickly.
    Everything runs as planned, I quit my job, I pull out my 401K retirement plan, my wife did the same, and we sell our first and only house. All this to follow a “dream”, that 6 months later turned into a nightmare. Had to fill a Bankruptcy Chap 7, had to move to a one bedroom apartment in Puerto Rico, yes to a one bedroom apartment with a family of 4 members, because we loss everything, our jobs, our house, our dreams...

  • David Lopez and Dental Fix knew they were deceiving franchisees. The latest comment from Lopez about franchisee's spending government guaranteed Small Business loan proceeds like monopoly money is proof. When I approached Dental Fix and expressed interest in multiple franchises, David recommended that I raise additional capital with an SBA loan and said he had a connection that would make sure I was approved. I had no intentions of borrowing money , but he made it so easy and almost hinted that it was a requirement. After many years of losses I still make a payment to the bank that I borrowed the money from. Just because your business fails it doses not excuse you from making your obligatory payment unless you don't mind your credit bring ruined, your possessions being taken, and your pay garnished. I'm not sure that would be not the definition of monopoly money.
    Dental fix was all about spending monopoly money insisting that we all buy brand new Mercedes Benz vehicles and then outfitting them with about $10,000 of Dental fix equipment so they could charge $20,000 to the franchisee. I did not even need a vehicle but was told it was required that I buy a brand new Mercedes Benz. Oh well it was only monopoly money to them.

  • Half these people can’t even spell...their grammar and spelling is atrocious #ThereTheirThey’re

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