While many complain that Dale Nabors does not return correspondence quickly, Bob Purvin’s pay-the-piper-or-else email got a prompt response. In fact, Dale pretty much tells Bob to bugger off, that he’s not going to pay the $350 an hour ransom the AAFD charges to play kissy face with franchisors.
From: Dale Nabors [mailto:email@example.com]
Sent: Monday, August 18, 2008 11:53 AM
To: ‘Robert Purvin’
Cc: ‘firstname.lastname@example.org’; ‘Rudy Harper’; ‘Peter Hanson’
Subject: RE: Still Offering to Work for a Solution
Thanks for the email! As I’m sure you know, I am working around the clock to resolve the many challenges which Cuppy’s and related entities are faced with now and into the future. I did not cut off contact with you. Your calls and emails simply were not a priority following our last phone call (the 3-hr call), in which it was quite obvious that it all came down to MONEY for you and the AAFD. I did not and do not believe that we need to be spending money with the AAFD at this time. Monies which in my opinion would be better used towards Opening Stores, Settling Refunds and increasing Unit Profitability. As I asked on the call how do I explain that I’m spending these $$$$ with the AAFD, at a time that other items MUST take a priority.
I would like to ask you:
Why is the franchise Agreement any less fair?
Did we not have 3-Years to form a FOA?
Did we not create a reasonable alternative to the Co-Op?
Why should we use the AAFD for mediation at $350 per hour, when the IFA is providing the same service at no charge?
I do not want an adversarial relationship with you or the AAFD —- I do not want to bring harm to the AAFD — At the same time…..I do not want to be held hostage by the AAFD! I did not create this mess, and I’m committed to doing the best job that I’m capable of doing to clean it up. Will I be successful? Only time will tell. The company has (prior to the change in ownership) spent a large sum of money with the AAFD, I CAN NOT at this time justify spending additional money with the AAFD.
I’m open to any and all communications that are geared to helping Cuppy’s and it’s franchisees. I am not open to spending large sums of money which does not directly lead towards opening stores, resolving refunds, increasing unit profitability AND preserving the brand! So, if you have ideas which mesh with our objectives, I’m open to discussing them…otherwise I do not know that we have anything to discuss.
Dale asks some pretty good questions. Don’t hold your breath waiting for answers.
Nabors also states “The company has (prior to the change in ownership) spent a large sum of money with the AAFD…”
Hmm… does anyone know what the going rate IS for an AAFD Fair Franchising Award these days?
WHAT DO YOU THINK? SHARE A COMMENT BELOW.