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Friday, October 3rd, Dale Nabors held short, invitation-only conference calls with two groups: unhappy Cuppy’s Coffee franchisees who have opened, and unhappy Cuppy’s Coffee franchisees who have not yet opened. There was no conference call for the third group: unhappy franchise depositers whose $35K – $100K+ refundable deposits Cuppy’s Coffee/Elite Manufacturing felt free to spend on other things.
Reportedly, Dale’s bold action plan includes actually talking to the franchisees whose financial futures are teetering on disaster. According to Jim: “The Cuppy’s corp office will be in touch early next week to begin scheduling calls.”
Of course, Dale reportedly blamed the “negative blogging,” in part, for the current situation (perhaps signaling a new Fransynergy motto: Believe, Shut your Pie Hole, and Succeed). Attendees immediately heeded his plea with negative blogging.
Jim writes:
It lasted about 15 mins. He said he felt like he failed particularly in the area of communication. (Really? nah…) He and the corporate team (team?) are going to work at responding to calls and emails on a more timely basis.
I think I heard that Dale said he is working with their banks and the franchisee banks to attempt to restore confidence in the brand. He requested a stoppage of negative blogging to give them some time to move past where we are today.
He hopes to announce that the SBT suit is resolved sometime next week. He intends to meet with each franchisee re: where they are in the process and what they need to get back on track to opening the store.
The Cuppy’s corp office will be in touch early next week to begin scheduling calls.
And then a bunch of stuff about how we need to work together to make this the best specialty coffee brand in the US.
Oh – and have a great weekend.
Good luck to him and the Cuppy’s “family.”
He left out believe and succeed…hmm
guest writes:
We just heard Dale on the conference call & all I have to say is… WHAT BULLSHIT! DALE HAS BEEN MEETING WITH MORG.
jd writes:
As I stated elsewhere, where was this six months ago?
He’s asking people to stop the negative blogging, but people have heard that before when they signed their ‘refund’ agreements, and things quieted down until they stopped getting paid.
Current and prior management has brought this onslaught on themselves. People that haven’t opened their stores yet need to look at the economics of the situations. You could take the $40k loss on your current investment and open independently, and you would probably save $50k on the buildout. Your $10k ahead already.
Quit letting Dale blow smoke up your ***
David writes:
…I will not stop the negative blogging or trying everything within my power to see that they get what they deserve for taking money from people and not feeling like they need to give it back.
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View Comments
Dale Nabors and Amy Hiller have told more lies, ruined more lives, destroyed more people than all of the politicians in Washington combined!!!! Karma is real.... They will one day get what they deserve....
I can't believe the admin of this site continues to defend Dale Nabors. Are the two of you related to each other or does he owe you money??? I have set back for months and kept up with this fiasco and the admin continues to defend Dale Nabors. What give here? Before when it was Robert Morgan that people were getting on here and blogging....it was never "COWARD, SPINELESS, YELLOW, FRAUD, SICK, PIECE OF SH*&, A-HOLE, LIAR, GOING TO JAIL, FEDERAL CHARGES, NOT PAYING EMPLOYEES, what is going on here on this site Mr. Admin??? I guess you will not post this as you have my sister-in-law who was totally screwed by DALE NABORS. I don't know what Dale Nabors has on you or this site but you are super biased about your comments concerning this LIAR, FRAUD, PIECE OF SH*&, A-HOLE, SPINELESS, YELLOW, SICK, GOING TO JAIL, CREEP THAT HAS RUINED SO MANY LIVES...BOTH FRANCHISEES AND EMPLOYEES OF CUPPY'S COFFEE.
ps...why don't you ask Dale Nabors to post under his real name. Anything on this site defending him other than you the Admin is him. What does Dale Nabors have on you?????????????????????????????
Dale is a sales man ADMIN so don't you think he knows how to smooth talk his way in and out of any situtation. In other words he is a good base for a conartist or a conman. Which he has proven to be many times over again at this point. There is no defense for Dale Nabors. He is a poor excuse for a man. I am sure that everyone who knows him feels this way by now....they just don't have the balls to tell him that. I am pretty sure that he knows all the ex employees feel this way about him and all the zees but those few people he seems to have still following his lead and being strung along will soon get their SLAP IN THE FACE TOO. It happens to EVERYONE who crosses his path. Your time will come. Sorry but Dale Nabors thought he could be a HERO and amounted to just about a ZERO.
He is a joke. I honestly can't believe that someone would put people through this mess. He is a piece of work that's for sure. People like him should come with a warning sign posted to their forehead. People thought Morg and Brian were bad. Who knew Dale would be ten times worse?
"...People thought Morg and Brian were bad. Who knew Dale would be ten times worse?"
They couldn't have done it without the help of all the little loyal employees who did their dirty work and didn't make a peep until they didn't get their paychecks. My heart bleeds for them. Karma is a b!@#$.
Poor Dale. if people don't stop talking abou thim & threating him, he's going to move to his summer home in Maine. Isn't that nice to still be able to say you have a home & haven't lost it due to actions such as Morg's & Dales.
Got this e-mail from the brain trust in Alabama:
Due to technical issues with Go To Webinar, we were unable to obtain the recording from the conference call held on October 3, 2008. We apologize for the inconvenience. Please see the bulleted summary of the call below:
The last 30-45 days and how it has been a very difficult time for franchisees and the corporate staff.
The staff is working hard to overcome the issues that have been preventing progress with the franchise.
Dale addressed the poor communication and is striving to improve the challenges.
Dale has been speaking with Brian Hayes of SBT and the anticipation of the SBT lawsuit being dropped.
The state of the economy is making it more difficult to build trust with the banks and Dale asked that the blogging and negativity stop so that progress can be made.
Dale is working with Cuppy's key vendors for assistance for the future.
Dale had originally planned for the call to be more informative; however, certain individuals had posted the phone number and access code on the internet for all to join. Due to the breach of information, the call would have to be less informative.
The staff at Cuppy's Coffee will be communicating individually with franchisees to discuss their projects.
We understand that there were time frames stated on the conference call and in the blog updates. As we improve the process please understand that each and every one of you is a priority to us here at Corporate. We apologize again; however due to all the variables it is going to take longer than what was anticipated. We are trying to create steps that will improve the information sharing process between all parties involved. Please be patient as we are trying to provide more open communication with each of you. We do understand your frustration and the corporate office have devoted all their efforts to try and secure a more successful future for Cuppy's.
Problem: Can't post recording as promised
Blame: Go To Webinar technical issues
Problem: Distrustful Banks
Blame: Economy, negative blogging
Problem: Lack of info from Corp.
Blame: Bloggers sharing access code, spys on call
Problem: Time frames on calls not kept
Blame: "all the variables"
Summary: Our commitment to communicating with you is second only to our commitment to NOT communicating with you. Have a Cuppy's day!
Admin... that funny! :)