Commercial Cleaning Franchise Complaints

Commercial Cleaning Franchise Complaints
The commercial cleaning gold rush is on, but are franchisees getting the gold mine… or the shaft?

Commercial cleaning is being hyped as the hot, recession-defiant franchise opportunity

The February, 2010 Entrepreneur Magazine states “of the 10 fastest-growing franchises measured by Entrepreneur’s Franchise 500, six were commercial cleaning companies.  That’s downright recession-defiant.”  In fact, nine of Entrepreneur’s 100 fastest-growing franchises were commercial cleaning companies.

Janitorial franchises have a low cost of entry (Unit level franchises are generally less than $10,000) and don’t require an academic or a professional background, making them attractive to vast numbers of desperate, unemployed or under-employed opportunity seekers.  Many allege that some of these companies specifically target recent immigrants or non-English speaking groups.

The complaints behind the hype?

The complaints we’re reading about janitorial and commercial cleaning franchises are remarkably similar from company to company:  Franchisees not receiving accounts as promised, franchisees receiving underbid, unprofitable accounts, franchisees having accounts unfairly taken from them and given to other franchisees (to meet the franchisor’s and master franchisee’s obligations), and franchisees being charged excessive fees.

Nearly 10% of Entrepreneur’s “fastest-growing franchises” list are commercial cleaning franchises: #1 Jan-Pro Franchising Int’l Inc., #3 Stratus Building Solutions, #5  Anago Cleaning Systems, #7  CleanNet USA Inc., #8  Bonus Building Care, #10  Vanguard Cleaning Systems, #16 System4, #66 BuildingStars Inc., #91 Mint Condition Franchising Inc.

Janitorial franchises also hyped in the Entrepreneur 500 list include: Jani-King, ServiceMaster Clean, OpenWorks, OctoClean, Office Pride Commercial Cleaning, City Wide Maintenance, Janitize America, and OMEX. (Coverall is conspicuously absent from Entrepreneur’s lists.)

Other commercial cleaning franchises on Entrepreneur.com: BearCom Building Services, Champion Clean, E.P.I.C. Systems Inc., On Target Maintenance, Pro One Janitorial Inc., Service One Janitorial

Please share your experiences and observations – good and bad – with commercial cleaning franchises by leaving a comment below, or on one of the relevant posts.

Contact UnhappyFranchisee.com

Commercial Cleaning Franchise Posts & Discussions:

JANI-KING Franchise Complaints

JAN-PRO Franchise Complaints

ANAGO CLEANING SYSTEMS Franchise Complaints

COVERALL Franchise Complaints

OCTOCLEAN Janitorial Services Franchise

JAN-PRO: Janitorial Franchise Warning

CHAMPION CLEAN Using Bogus Franchise Statistics

JANITORIAL FRANCHISE ISSUES

Commercial Cleaning Franchises: 10 Reasons to NOT Buy One

FTC Guide to Buying a Janitorial Services Franchise

FTC’s Janitorial Franchise Buyer’s Guide

WHAT DO YOU THINK?  SHARE A COMMENT BELOW.



unhappyzee

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  • I am a current franchise owner in Phoenix. I bought my franchise about a year ago from Buildingstars. I have been very Happy with the business I've received in the last year. The manager of the branch is fair and he stands up for his franchise owners and makes sure that everyone is happy. He will not allow us to do a bad cleaning job, though. If we don't do a good job more than once we lose the account. My wife and I have not lost a single account in the last year because we care about the way We do the job. I really like this company. At first, we started with just a couple accounts part-time. Now we both average about $15 an hour. When we get to a higher level we can hire employees and our money will go up. It just depends on how fast we can grow our business.

  • I do this type of work on a part time basis. People have asked me have I considered starting my own cleaning business or starting up with a franchise company. And I know I wouldn't do it. Just from what I'm seen and what I know from the people I've worked for in the past. You have to be aware of what you are getting yourself into and make sure to always read the fine print before signing.

  • Anago Cleaning Systems in Nashville, TN operates on the same business model as does the rest of the national commercial cleaning franchises. The franchisee and customer are ultimately the victims of the lies, under bidding, and account shuffling. I think the cleaning franchise business model is killing the entire commercial cleaning industry. This is why you see so many lawsuits being lost by these companies for unethical practices. They all have unhappy franchisees, Jan Pro, Jani King, Coverall, Bonus, Stratus, Vanguard, Mint Condition, and the rest of them. I don't know why they are getting away with it after all this time, and all the complaints, and lawsuits. At least there are a few websites to complain on, and vent to one another. This will eventually come full circle on them.

  • I am a business that has used cleaning services for the past several years. We had in house before that. As far as cleaning services go Coverall and System 4 were the worst to deal with. I knew the sales rep and he is a good guy so started at Coverall as he was the rep. Horrible service. In fact the rep. left before I did. The he went to System 4 so we followed. Yikes, just as bad. In fact he is no longer with them.
    As a business owner it is very difficult to find a company that keeps responsible people, and you are letting them into your business and you just have to hope they are all bonded.

  • Being in this industry for 4 years as an independant cleaning company has been rewarding and being in the industry for over 10 years has tought me to not go with a franchise system. I have talked with several franchise owners and most have not been happy with there results and the amount of money they actually make. I have gone from my first year in business making $80,000 to my second year at $250,000. Now we are steady for the last 2 years at $250,00 and this year we are going at expanding to hit a million in revenue. I have bought out one small company that could not make it before they lost everything. Return on investing in a franchise takes 3 - 5 years. Thats if your part of the 5% that make it. Through my success I have developed a system that can guide you to success. Learning the basics before getting full force in business is a key to building, I started without alot of knowledge but i kept going learning as I went. If you would like to learn to build a successful business I can help. Contact Info [redacted]

  • I bought my franchise from Buildingstars in Phoenix. I'm pretty happy with them and I really like the people who work there. I work mostly nights because I have a part time job during the day, but I'm making enough now so I can leave my day job. Whenever they sell an account near my house, they call and ask if I want the job. They tell me how many days I have to work, how many hours it should take, and what I'll be paid. I average about $16+ an hour. I've been doing this for almost two years, and my paycheck is deposited into my account every month. When I told them I wanted to qauit my day job, they said they'd give me extra business to make up for the differrence. Also, they have no limit on how big I can grow my business. As long as I'm doing a good job, I will always get offered more jobs. I'm thinking about going to the next llevel so I can hire other people to work for me.

  • Stratus Building Solutions in Utah is a huge scam, high rotation of employees, very focus in the Latino Community, not translation contract and agreements in Spanish language and taking advantages of the people who don't speak English, illegally retaining their monthly checks . This franchise is a family business with lack of professional background, Grandma, daughter, son in law, brothers, etc, are covering each other their lack of experience, training, education and skills to manage this small business. If you are thinking to invest in a commercial franchise look in different direction and do not make the mistake to stop by them.

  • Hi, everyone I was a franchisee of open works america and still am in a way. . This franchise is a scamm BEWARE, do your research and bid on jobs for yourself , you do not need a franchise to start your own cleaing company, my experience with OPEN WORKS AMERICA they bid low and cheat the franchisee out I f square footage, they do not tell you the administration fees do not go tawards the loan balance, the black list you if you complain about accounts, they cannot obtain new accounts just broken onens. And when you w ant to sell they will ignore you and not return your calls, the head quarters people are childish, unprofessional, and the owner is middle eastern stay away. Beware, if you need to get your money back get as many franchisees as you can to sue the owners. You are n It subject to the contract if you quit the franchise. So contact as many franchisees as you can to sue stick together. snd hire a experienceed attorney for this . Ok BEWARE OF OPEN WORKS FRANCHISE STAY FAR AWAY. SPREAD THE WORD.

  • BEWARE OF OPEN WORKS AMERICA, THEY ARE CHEATS, LIARS, AND A SCAM , BEWARE. YOU WILL NOT EARN A LIVING WITH THIS FAKE COMPANY, UNPROFESSIONALS. THE ADMINISTRATION HAS NO TRACT RECORD OF NEW EARNED ACCOUNTS. BEWARE OF THIS FAKE COMPANY. NOT GOOD AT ALL.

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