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THE UPS STORE Franchise Complaints

June 23, 2011

YOU CAN’T MAKE ANY MONEY WITH A UPS STORE!! That is PURE TRUTH!! – Michael Riggins

Is The UPS Store franchise opportunity a scam? Do The UPS Store franchise owners lie and cheat in order to dump their franchise stores on unsuspecting buyers?  What do you think?  Share a comment below about The UPS Store franchise – good or bad.

According to commenter Michael Riggins:

“I hired the BEST CPA in the Land who investigated an existing supposedly successful UPS Store with sales of over $300,000.00. We gave careful Due Dilligence and learned there was money being pumped into the business from the owner’s personal bank account to keep the business afloat. There is NO Money to be made in owning a UPS Store. I Promise you!!

“Watch out for UPS Store Franchise Owners as they will try to hide in their Quick Books showing they are succesful. Don’t Trust it……… They will tell you there is money to be made in printing and other services and that is all a BIG, HUGE, FAT PIPE DREAM!!! I have been an Executive of Retail Businesses for over 25 years and this is ALARMING!!!! There are large companies out there in every city that do printing and other services. They have sales people that call on businesses too…. So, get rid of the PIPE DREAM…..

“UPS charges FAT Franchise Fees and other Fees, and Fees, and Fees, and Fees. YOU CAN’T MAKE ANY MONEY WITH A UPS STORE!! That is PURE TRUTH!! You will have some Store Owners tell you that you can make money but they are saying it so they can sell their business and not have any bad info out there on the street. So Remember that……”

What’s your experience?

HAVE YOU HAD DEALINGS WITH THE UPS STORE FRANCHISE OPPORTUNITY? IS IT A SCAM? ARE UPS STORE OWNERS DECEPTIVE IN SELLING THEIR BUSINESSES? SHARE A COMMENT BELOW.

Contact UnhappyFranchisee.com

Comments

36 Responses to “THE UPS STORE Franchise Complaints”

  1. Brownstainremover says:

    I’ve been in this system since before there were The UPS Stores, as a Mailboxes, etc. This business started out promising, but has become a complete scam with our VENDOR (UPS) becoming our franchisor. They take more and more from us every day. In the beginning of my store’s life cycle, things were pretty good. We did a lot of packing and shipping, with other profit centers like copying and mailbox rentals being a sort of icing on the cake.
    Then our vendor began stealing our shipping customers. I’d say about 2004 was when things started to take a turn for the worse. The amount of prepaid packages, which we are paid a pittance for, began increasing at the expense of packages that were actually paid and shipped through our stores at an alarming rate. In 2008, the amount of prepaid packages began to exceed those that folks paid us to ship, and it’s gotten worse.
    Additionally, UPS will be implementing a program whereby people will be able to have things shipped to our stores, again for a pittance, and at the expense of our mailbox holders. We will be held liable for these packages if they are lost for up to $5000 per package. We have no choice but to accept these packages, yet the program is ironically called “My Choice”.
    Basically what UPS has done is turn us into indentured servants. We do all of the work that UPS is supposed to do, like deliver packages to residences instead of my store, so that they can lay off more drivers and pay us next to nothing. There are no benefits like insurance for doing this work for them. In fact, we have to pay royalties back to them on the small amounts they do pay us.
    So what is the response from our franchisor? They think we should concentrate on printing. Has anyone looked at the printing industry’s numbers lately? Do you realize what all this equipment and software costs us, or how ferocious the competition is? Yeah, when you think of printing I’m sure The UPS Store is the first thing that pops into your head.
    There’s more – lots more – but I think you get the idea. Stay away from this franchise at all costs.

  2. rocketsam says:

    I have been a franchisee for the past 6 years. Initially, I grew sales from 130K per year to 295K last year. However, for the past three years it has been a losing battle. I have seen my house account customers approached by UPS sales agents and offered discounts that I simply could not offer. The lead was provided by my UPS driver based on the high volume of boxes picked up at my store from the same shipper. She even told the agent that she had a house account at the UPS store. What used to be thousands in shipping is now another drop off. The stores lost QVC returns to a first class third party mail vendor costing me at least 15K in annual shipping. The drop offs just keep increasing, and the packing income keeps dropping. Customers are mainfesting their boxes at home and bring the package to me as a drop off and act like they are dong me a favor…..

    Don’t even get me started on printing…Standard Register is 20 years behind in technology and 40% higher in cost than the major trade printers that are available. Don’t get me wrong, I print a lot…I mean a lot. It’s 20% of my business each month. But its sad when you can’t make money shipping when you are a UPS store.

    Coroprate efforts are completly out of touch with the pain of what we are really experiencing in the field. How about the 2500 dollar shredders they keep trying to get us to buy….Oh wait YouShredIT LLC just went under….Or how about the 2000 dollar minipakr air pillow machine that is available to us for a limited time only…Or how about the super special price for Adobe CS5 at 1000 dollars as long as 500 of us agree to buy it. (that will never happen) Anyone who knows print already had Adobe CS something….The most recent effort to get us on board with the post office’s EDDM program is a complete waste of time. A good corporate mailhouse blows the EDDM program out of the water.

    Over the past 6 years I have put 20-50K each year into the store just to keep it afloat. My life’s saving is gone, and we are running out of rope. This month I have made 4100 in sales putting me on track for a 12K month. That is officially 9K short of what we usually do. Before this year I never had a month that was not up compared to the same month the previous year. This year we have seen six (approaching 7) months that have been down compared to last year. So far we have done $9,000 less in sales compared to the same period last year. At that much of a shortage in sales, we will be done before christmas. What makes it even more painful is the knowledge that UPS raised the prices of shipping 8-10 percent in January. So, the cost went up, and our retail sales rate went up, but our revenue is 9K less…Even if we were keeping up with last years sales numbers we would still be at a 10% loss.

    Selling is not an option either considering that the banks are simply not lending. Additionally, if I had a buyer I would owe a 10% sales commission and transfer fees. Since we are more than 6 years old I have to re-carpet the entire store (8K), my computers are now no longer supported either and would require an upgrade, (another 4500). If I hit the 8th year I have to completly recabinet the entire store too (10,000). So, to sell I would be looking at 60,000 in fees and commissions and upgrades.

    It is just easier to shut the doors, strike a flare and walk away…..My best advice, If you have the chance to buy a UPS store…..Don’t.

  3. […] THE UPS STORE Franchise Complaints  June 23, 2011 […]

  4. […] THE UPS STORE Franchise Complaints  June 23, 2011 […]

  5. Donna Chambers says:

    The UPS store in Cape Girardeau Missour- is the biggest rip-off to all customers. The store is poorly handled by the owner-he does not have clue how to run a business and he is no help to customers. The help is very poor and extremely unfdriendly to the customer. There is Never a notary there yet they advertise there is one there. Lou is not a business minded person thus this store is going down. He does not know what is going on in his store . He is very incapable of being a franchise owner and should not be in business. I hope this store goes out of business–he and the store is a huge rip off to the public

  6. Leo A Lindquist says:

    Thanks for this information which explains the terrible ups store in Greenville, NC.

  7. UPSsucks says:

    Lets not forget about the Used car salesman that they call area franchisees, these
    losers have sold there soles to support the scam that is the UPS store. In Buffalo NY they have 2 retards running the show- dumb and dumber- not sure how they sleep at night- I gues easy money does strange things to people

    Unless you need to lose a lot of money Stay away from the Useless Piece of Ship Store

  8. The Voice of Reason says:

    Donna Chambers: Before making those comments you need to understand what you’re talking about. Unless you’ve owned a UPS Store and been taken advantage of by the Franchisor UPS, who not only financially rapes every store owner with fees upon fees, upon fees, but makes it impossible for a store to make ANY money at all, would you even have a right to an opinion. Until you’ve walked in the shoes of a UPS Store owner who is defeated, warn out, who’s tried everything possible to survive and keep their doors open, you have some nerve leaving those comments. I’m sure, for one moment thinking as a customer, (and being the devils advocate) can understand frustration when it comes to lack of customer service, and how people can be dissatisfied with not being treated how they feel is appropriate when they are coming into a business and spending their hard earned money there. This I do understand. But what I also understand, is how DEVASTATING the experience is, when all you wanted to do is own your own business, make some money, and enjoy working with your customers each day. But then, when you have no idea how you’ll pay the rent each month, or how you’ll cover the money that UPS autodrafts constantly out of your bank account on various dates each month, when there’s no money left for them to take, the stress level is through the roof. This business model was created ONLY for UPS to make money, and has ruined so many lives, of people looking only for the american dream, and nothing more. Most of the quote un-quote customers that come into the store think they are store customers, when they’re shipping pre labelled packages…but they’re actually a UPS customer, and the store makes close to nothing on these prepaid packages. The customer coming in doesn’t know all that goes on behind the scenes…and the store owner is too distraught to provide the very best customer service, which is their initial goal going into the store. After a short time, and many thousands upon thousands of dollars lost, you too I hope can understand why you’ve had the experience you described in your post.

  9. HappyTUPSSowner says:

    WOW! There sure a lot of disgruntled store owners who have nobody to blame but themselves. The UPS Store is a VERY successful business. My store pulls in $60k a month! Each and every year for the past 23 years has been better than the previous.

  10. The Voice of Reason says:

    HappyTUPSSowner: Those have been your sales. The real question is…what is your profit? After all the fees and there are many…no matter how high the sales numbers may go, the fees from UPS corporate rise right up right along with them…and siphen the store owners profitability. You can’t say you make much in shipping, as drop offs far surpass the # of shipping customers who actually pay the store directly. It truly is not the disgruntled owners that are to blame. They’ve tried to make it work. It’s plain and simple a broken business model that gets worse as time goes on. UPS continues to steal the store’s shipping customers…and that’s a known fact. So god bless you if you actually believe in this business….and are happy with being treated as a slave for UPS and not as you’d deserve to be treated…as an owner of your own business.

  11. Rick says:

    HappyTUPSSowner-
    23 consecutive years of growth? What’s your center number? I’d like to see those numbers for myself. 60K per month is terrific, but also very unusual. It’s true, there are a lot of disgruntled store owners out there these days, and some could be spending more time working to expand their potential profit centers and less time complaining about their shrinking ones. But don’t write them off completely and say they have no one to blame but themselves. For example, take this classic underhanded technique currently utilized by UPS:
    UPS owns the shipping program iShip, which most, if not all UPS Stores use to process packages. UPS is alerted when a particular customer is shipping 3 or more times per week on average. (These people are a franchisee’s bread and butter customers.) UPS then contacts that customer and offers them a slight discount per shipment in order to start an account directly with UPS, bypassing the the UPS Store completely. People have every right to get pisssed off by this kind of business practice.

  12. Ready to Cry says:

    I own an independent pack and ship store and feel the pain of the UPS store owners. While I don’t have to pay any franchise fees, I do suffer from being a glorified dropoff box for both UPS and FedEx. 75% of outgoing packages in any given day were paid driectly to the carrier. I get NOTHING. Nothing but the liability, the customer questions, the customer expectation to use my supplies for free (“What? You want A DOLLAR for tape????”), the “customer” returning to the store to ask me why something they dropped off didn’t get delivered, etc. This year has been terrible so far. Worse than last year, which was bad. Every day I look at the numbers and want to cry. I am trying so hard to sell mailbox rentals now. Plus I have to do all kinds of stupid stuff like money orders and greeting cards, just in the hopes of getting people in the door who MIGHT rent a mailbox. It is very depressing. The retail shipping business is dead. I will be honest: I hope I can sell this store SOON. I feel sorry for the next owner.

  13. Former Store Owner says:

    I remember visiting the area stores and being allowed to ask questions with the area guy standing right there listening. The store owners would not speak freely and would ONLY answer what WE asked. So you had to know what you were looking for. So later, when people came to our store alone and asked about the franchise… we told them the truth and they ran for the hills!

    We were driven to all the top performing stores and were duped into thinking this will be us. Little did we know that few stores make that much. Many owners that do OK only get about $40,000 a year. My wife had a job making 60,000!!! We owned the store for a few years and we made NOTHING, zero, nada!!

    Here are the problems with the franchise…

    They opened way too many stores that have to now compete with each other!

    You are FORCED to buy overpriced equipment from the home office. You could easily buy it elsewhere for way less.

    You are FORCED to obtain color copiers where you lose money each month. There are already businesses dedicated to this service and you cannot compete.

    But here is the biggest dirty little scam!!!

    The royalty fee is 8.5% of the gross sales. You are allowed to deduct the cost of stamps and packaging materials. You get 40% of ground package and 50% of air package costs. Shipments are the bulk of your business income.

    Sounds great, right?

    OK, if you shipped $20,000 in packages you have to pay the UPS 50-60% of that in your next bill so you never earned that money. You really only took in say $10,000.

    But you pay a royalty on….. wait for it… $20,000!!!! So the 8.5% royalty is really 17% and that is nuts!

    The store shipping rates are the same as the counter but they will NOT advertise that EVER! Many people still believe the outside stores charge more and.. they do!! All of those that are not UPS Stores.

    At one point.. UPS was charging people 10% less than the store if they printed their label online. They drop it off at your store and you get… $1.00. But the customer would want YOU to tape their box.. for FREE! So UPS was making out at your expense.

    We sold the store a few years ago and now… they have since been evicted and the store closed!

  14. ADMIN says:

    We upgraded Former Store Owner’s comment to a full post:
    http://www.unhappyfranchisee.com/how-much-ups-store-franchise-owners-make/

    Comments invited. Thanks.

  15. […] (The UPS Store franchise is not on the SBA worst list, but it is one of the most controversial franchises among franchisees – See THE UPS STORE Franchise Complaints) […]

  16. Altea Gonnella says:

    I am completely disgusted with the UPS Store located on Congress Ave in WPB Florida. Firstly, the store is quick to sign you up with a contract and take your money. Second, when finding out that these po boxes are not recognized by the county as a valid PO box the answer from the manager was “we don’t care”. I was stuck with a PO box for one full year (they would not let me out of my contract only after a few days that I signed the contract) and to top it off when it was time to renew I specifically rejected the new contract and would bring the keys back upon arriving back in Florida. BTW I never received one piece of mail within the box. After returning the keys the owner told me that I owe him$28.00 for a month and half and that he was reporting me to a credit agency. ARE THEY KIDDING? How is it possible that this business remain in business???

  17. a ron says:

    I also have been very happy with my franchise. We are currently doing 75K a month. I am able to take home 18-23K per month.
    I have found it is not the franchise system that’s broken, it’s the owners wasting their time complaining about it. Try running your business! Or sell the store..

  18. Deb says:

    I owned a UPS Store and I also made no money. I was working 7days a week. I couldn’t afford to hire help, except for one part time person. Every year I lost more and more shipping to UPS, while I continued to grow only one profit center – DROP OFFS!! The customers that came in for drop offs wanted free tape and to waste your time with all of their questions – “how do I fill out the return form?”, “when will my package arrive?”, “when will I get my credit?”, “where does the label go?”, “is this package taped good enough?”, and on and on. They never wanted to wait in line and would constantly come to the front of the line and interrupt you while you were waiting on a genuine “paying” customer. If you’d ask them to wait – most would get annoyed and make nasty comments.

    When I first began I did my due diligence as I thought I was buying a Mail Boxes Etc. Mail Box Etc had a favorable business model and the stores made money. I signed up and gave my down payment to MBE as a Mail Box Etc. I signed my lease as a Mail Box Etc. I even signed my FOC as a Mail Box Etc. That was in March, 2003. Then when my store was to be built out and the order placed for the fixtures and equpment, I was told there would be no more Mail Box Etc built. That from this point on only The U:PS Stores would be opened. I was told about all the money I would make as The UPS Store. Just the name UPS would bring volumes of business from name recognition! I was told there would be no change in the business model. So I resigned the FOC’s as The UPS Store. In fact, I must have been the first SBA loan for The UPS Store because when I went to pick up my approved SBA loan (which was for Mail Boxes Etc) I was told by SBA that they would not release the loan because they did not know who The UPS Store was or what their business model was. SBA said they had no relation with The UPS Store. So my Area Franchise contacted Coporate office where they contacted SBA and assured them it was only a “name change” from Mail Boxes Etc to The UPS Store.

    It only took a couple of years to realize it was more than a name change and my store would never make the kind of money I was told about. The drop offs increased exponentially and customers who I relied on slowly converted to drop offs. I lost QVC returns, Landsend returns, Home Shopping Network returns, Cabelas, LLBean, and then all kinds of smaller companies began printing their own return labels. If I added the PACE recommendation for add on’s to shipping (like $2.00 for every $100 of insurance – while UPS only charged .40 cents) our shipping became very expensive and customers would print their own labels on-line and then drop them at my store where I received a $1.10 per package instead of $10.00 or $25.00.

    The nightmare continued with the printing. The Area Franchise and Corporate office pushed printing, but you had to invest in so much printing equpment to even compete and there was not the demand for what I needed to make up for the lost shipping revenue. To make matters worse I became an office for UPS – more than half of the phone calls I received were customers calling about a delivery or question for UPS and I acted as glorified answering service for UPS, directing their calls to the appropriate location. People came in the store thinking I was a UPS office and wanted all of their claims, complaints, etc handled. Every year fewer and fewer would come into the store and spend money. They wanted your advice, but they figured out it was cheaper to ship on-line and by pass you.

    Every day I wondered “why am I here?”. All I am doing is servicing UPS customers and making “no money”. UPS acted as thugs. Always threatening you that they would take away your franchise if you were in “non-compliance” for any little deviation. UPS controlled what you did, what you said, they had total access to your computers. They forced you to put all your data from Quick Books into their financial planner. They were always monitoring you – they said to see where improveement was needed. But the reality was they were constantly checking to make sure they weren’t cheated out of a dime of royalties. Royalties were 8.5% of the total price – not on what you made, but the entire amount of what you sold. UPS took almost 40% for cost of goods for ground shipping and about 50% for air shipments. You ended up paying another 8.5% royalties which was 17% of the amount you made. Fees were crazy $400/ month for Co-op advertising, $1200 per year (after tax) for technolgy fees, and you were forced to buy your equipment and upgrades through them at ridiculous prices, when you could find the same item for a lot less elsewhere. They forced you to use their credit card company and the hardware you bought from them was specialized so it only worked with their providers.

    I began to almost immediately despise UPS. The rules were crazy and Nazi like.They had control over every aspect of your business. It wasn’t like owning your own business at all. The harder you worked the more they took. The more they treatened and intimidated you if you resisted. It was an awful nightmare for 10 years. Then try and sell the business – no one wanted to buy such a business even when you showed a profit. These stores were useless except to serve to make UPS money. I finally walked away!

  19. Organized says:

    Deb you and the others are correct as to the Nazi style practices of UPS which by the way are dictated by Wall St…any Franchise with a Wall St corporate overlord will suffer the same fate you did, try reading and comprehending the new Franchise agreements.
    I know a mid level UPS manager (company man 35+ yrs) who was partially in charge of revamping the whole Franchisee system and his (UPS) routine was to put full blame on the struggling Franchisee’s, he also admitted the only Franchisee’s that would make any kind of a decent living had to own multiple stores…
    UPS and Wall st ultimately screwed him on his retirement, went from over 80% to under 30%… And just try to sell your store and watch how you get bent over.
    On the consumer end of things UPS has gone from some of the best price/service in the industry to the absolute worst service and the secret multi-tiered pricing ALL dictated by Wall St and corporate…
    The drivers and Franchisee’s I see are great hard working slaves to the company

  20. JustaNote says:

    For those UPS Store owners who making $$$$$ good on you; those owners have reason to complaint and feel like they have been abused my Giant Company UPS! I can ASSURE you that all business owner would always want to be successful and make a good $$$$. Unfortunately, with THE UPS STORE no matter how hard to work and how much $$$ you put into your store……the chance to make $$$ just isn’t there for so many reasons (Drop Off # going higher by the day, UPS Online direct Shipping, NOT My Choice, Corp Accounts o…have you heard the latest?????? UPS Standard to Mexico????not to Canada but to Mexico and you can only do it directly via UPS).
    Here’s my prediction: MBE soon will GONE, all the signs are no longer has MBE on it, the Focus is no longer in Shipping but in Printing because they know that UPS direction changed, all these stores will soon be UPS secondary HUB. UPS do not want to hold those packages at their own warehouse so they imposed on the Store Owners to receive packages on their behalf; at the end UPS is going to take over these stores little by little some belong to Private and some belong to Corp just like McDonalds so they can force each store to keep up with their crazy promotions. I can go on and on and on…..but those who owns or owned THE UPS STORE already know all the headache and heartache UPS/MBE caused or imposed on all of us. ……
    I am store owner for so many years…..everytime we feel that our store or business is moving forward UPS/MBE came up with some brilliant ideas (just LIKE ” NO LEFT TURN POLICY”, LOL). So here’s to all those struggling UPS Store Owners….” Hang in There…..and get out of this business…fast. “

  21. Eduardo Salgado says:

    Thanks to everybody for sharing your experiences. You just stopped me from making a BIG mistake. It seems like I’m better off staying on my job than going into this business model. Gracias

  22. George Kim says:

    Would like to know if anyone knows about franchise FEDEX Kinko’s store?

  23. C MORRIS says:

    re ups store, florin mall, copy-scan-email job problem

    Store employee tried to help me, however he botched a

    simple copy and scan to pdf job. When I got home, I

    saw totally black unreadable pages, interspersed with

    clear readable pages. Employee sent me the job by

    email without even looking to see if copied ok. He simply

    did not care. I asked him to put it on my sd card and he

    said he would, took my card to back and was gone with

    it for over 20 minutes, then came back and said he could

    not copy job to card, and had to email it. Then he

    re-copied job, again without looking at it, and emailed it.

    To make matters worse, when I complained about having

    to return to ups store, Store Manager refused to make it

    right. Manager wanted me to wait till that employee

    returned from a 1.5 hr lunch. I had to drive about 8 miles

    to return to this location to get copy/scan job redone.

    Manager refused to consider my inconvenience and time

    wasted. This has turned into a disaster of customer

    relations. Moreso as I mentioned my event on a local

    chatroom, and everyone said I should complain in writing

    to UPS proper.

  24. Independent Owner says:

    First off, I have no doubt of it that the positive reviews are UPS plants. I own 2 independent stores that ship FEDEX and I am not making it. I have none of the expenses or fees that franchise owners have. If a franchise owner is saying he is doing really good, I would bet he is lying. Trying to sell and get out.

  25. home customer says:

    I found this website while searching for information about UPS business practices.

    I sent a package through the local UPS Store, not knowing the separation between UPS and franchisees. First the package was delayed by a late truck at a stop in Illinois. It was a few hours late, but it delayed the shipment from Friday till Monday. The package continued to Indiana, and when it was put on the truck for delivery, it had the status, “Your package was damaged in transit. We will notify the sender with details. / All merchandise discarded. UPS will attempt to notify the sender with details of the damage”

    Some hours later, I contacted UPS to see what was happening, which was when I found out that I was not the sender – my local UPS Store was! And that I could not start an investigation – it had to be started by the local UPS Store.

    I do not understand why an investigation was not automatically started, nor do I understand why I, as the customer, could not request an investigation into what happened. It is clear that the damage happened on UPS’ watch – not the local store. I don’t see why the local UPS Store needed to be involved.

  26. discoverypointisbad says:

    It is not only franchises are bad, the arbitration system is worse. Do not expect to get justice from the arbitration or legal system. Getting in a franchise is like to dig your own grave with your own money. If in Atlanta, GA, avoid Richard M. Asbill as your arbitrator. He does not favor franchisees and is a pro-franchise person. He makes money out of the franchise system. Avoid him if you are a franchisee.

  27. Hello, Independent Owner, and all other unhappy UPS folks….

    Sorry to hear about your struggles with your franchise.

    My firm, Bridge Management Consulting, helps small business owners, who who are struggling with overwhelming debt resulting from a failing or closed business.

    We’ve handled several franchisees who need to get out of their particular franchise hell, and we’ve successfully fought back on behalf of our clients. Don’t give into them!

    Feel free to contact:

    Ryan Lineham, Director of Client Services
    401-390-3800
    ryan@bridgemgt.com

  28. T.Wayne says:

    I wanted to hear from Franchisee’s about UPS store. I’ve heard enough. I’ll use my in vestment elsewhere.
    Sincerely thank you all for enlightenment! -T.Wayne

  29. T.Wayne says:

    Thanks to all for helping me to decide to take my investment elsewhere.

    Sincerely, TW

  30. Struggling Owner says:

    Are there any UPS Store owners out there who have actually had “legal action” taken against them due to non-compliances?? We continue to get threatening letters with no action. What action is taken? Just curious.

  31. Kyle Kennedy says:

    I want to thank everyone that spoke their mind and feelings. You all stop me from making a mistake that I would have regretted . I will look elsewhere to invest my retirement savings.

  32. mark thomas says:

    avoid the one on main street in galesburg il. go out to staples he is a real dick…

  33. mark thomas says:

    avoid the one in galesburg illinois on main street! go to the staples on henderson street. the franchiser is one of the rudest people i have ever ecountered!

  34. Jim says:

    As a The UPS Store owner, you need to get as low-down, dirty, and ruthless as UPS corporate is in order to make money. Once you learn their processes and procedures there is plenty of additional money to be made. Then if they challenge your methods you stand a good chance in arbitration to get some money back rather than walking away from your investment with your tail in between your legs.

  35. manu patel says:

    I read enough compains.I will not go this business.Thanks peoples who express their honest experiences.
    Manu Patel

  36. Adria Sansevere says:

    When did they become so expensive? Have been going to the UPS Store at 1385 Hwy 35, Middletown, NJ for years and this year it cost more thabn double to mail the same type of packages. Was also charged $15 for packaging, never done before, and the kid behind the counter didn’t even weigh the packages to be sent. It’s like he picked this number out of his head. Even without the insurance it was double. NEVER going back there again, will mail through the PO.

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