Comments on: QUIZNOS Franchisee Blasts HQ’s Coupons and Discounts http://www.unhappyfranchisee.com/quiznos-franchisee-blasts-hqs-coupons-discounts/ The uncensored truth about franchises... from those who own them. Sun, 05 Sep 2010 17:38:50 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: John http://www.unhappyfranchisee.com/quiznos-franchisee-blasts-hqs-coupons-discounts/comment-page-1/#comment-4990 John Fri, 27 Feb 2009 17:18:05 +0000 http://www.unhappyfranchisee.com/2008/12/quiznos-franchisee-blasts-hqs-coupons-discounts/#comment-4990 Q franchisees are in a tough spot, I don't envy them. But I think the way a lot of franchisees handled it was totally bungled. If you don't want to participate, then put a sign out front saying so, before people waste the time coming in. When someone phones in a order, tell them you aren't taking the coupon. I had the experience that many recent million sub coupon redeemers had: a feeling of bait-and-switch. You can't blame Quiznos headquarters or marketing people for treating customers like that, that's just not having the horse sense to handle a bad situation well. And for gawd's sake, how much does it cost for an apology? A simply 'We're sorry' costs nothing. But I'm probably like most folks who got the bait-and-switch: nothing but a scowl. Q franchisees are in a tough spot, I don’t envy them. But I think the way a lot of franchisees handled it was totally bungled.

If you don’t want to participate, then put a sign out front saying so, before people waste the time coming in. When someone phones in a order, tell them you aren’t taking the coupon.

I had the experience that many recent million sub coupon redeemers had: a feeling of bait-and-switch. You can’t blame Quiznos headquarters or marketing people for treating customers like that, that’s just not having the horse sense to handle a bad situation well.

And for gawd’s sake, how much does it cost for an apology? A simply ‘We’re sorry’ costs nothing. But I’m probably like most folks who got the bait-and-switch: nothing but a scowl.

]]> By: ADMIN http://www.unhappyfranchisee.com/quiznos-franchisee-blasts-hqs-coupons-discounts/comment-page-1/#comment-3879 ADMIN Fri, 02 Jan 2009 04:40:01 +0000 http://www.unhappyfranchisee.com/2008/12/quiznos-franchisee-blasts-hqs-coupons-discounts/#comment-3879 Quiznos franchisee Rich Piotrowski and his wife Ellen Blickman have just won a two-year battle with Quiznos.  Interesting story.  Check it out: <a href="http://www.franchisepick.com/quiznos-quiznos-franchisees-celebrate-legal-victory/" rel="nofollow">QUIZNOS: Quiznos Franchisees Celebrate Legal Victory</a> <p><a href="http://www.unhappyfranchisee.com/2009/01/judge-hoffmans-ruling-against-quiznos-franchising-ii-llc-pdf/" rel="nofollow">Judge Hoffman’s Ruling Against Quiznos Franchising II LLC (PDF)</a></p> Quiznos franchisee Rich Piotrowski and his wife Ellen Blickman have just won a two-year battle with Quiznos.  Interesting story.  Check it out:
QUIZNOS: Quiznos Franchisees Celebrate Legal Victory

Judge Hoffman’s Ruling Against Quiznos Franchising II LLC (PDF)

]]>