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MATCO TOOLS Franchise Complaints

June 5, 2012

MATCO TOOLS Franchise Complaints:  Have you had any dealings with MATCO Tools  or the MATCO Tools franchise?  Please share a comment about your experience – good or bad – below, as well as advice for those considering investing in a MATCO Tools franchise.

Also read: FRANCHISE LAWSUIT Alleges Matco Tools Scam, TD Bank Fraud

We received the following franchise warning about the MATCO TOOLS franchise opportunity.  According to commenter “TOMMY CHEUNG” :

“STAY AWAY FROM MATCO TOOLS. THEY WILL SELL YOU A BILL OF GOODS,WHICH IS NO GOOD.

“RUMOR HAS IT ,MATCO MAKES MORE MONEY SIGNING NEW FRANCHISES THAN THEY DO TAKING CARE OF THEIR CURRENT ONES.

“DARYL PRITCHETT AND MIKE RAMEY WORK TOGETHER TO SIGN YOU UP AND THEN KICK YOU TO THE CURB. I AM WORKING ON A LAWSUIT AGAINST MATCO, HOPING TO TURN IT INTO A CLASS ACTION SUIT. YOU MAY CONTACT JERRY MARKS AT MARKS AND KLEIN LAW FIRM AT [redacted], IF YOU ARE INTERESTED.

“I INVESTED ALOT OF MONEY IN MATCO AND AFTER 3.5 YEARS THEY SHUT ME DOWN. WHEN THE ECONOMY SLOWED IN 2008,THEY PUT ME OUT OF BUSINESS.

“I ALSO SPOKE TO A PREVIOUS EXECUTIVE, WHO CALLED ME, AND STATED THATS THE WAY MATCO DOES BUSINESS. STAY AWAY FROM MATCO TOOLS AND RUN LIKE HELL WHEN YOU SEE THEM. I REPEAT DO NOT BUY OR INVEST IN MATCO TOOLS…”

Marks & Klein is a legitimate franchise law firm that often represents franchisees in lawsuits against their franchisors, but we haven’t verified with them whether a lawsuit against Matco Tools is in the works or not.

WHAT DO YOU THINK?  IS MATCO TOOLS A GOOD FRANCHISE OPPORTUNITY, A FAIR FRANCHISE OPPORTUNITY OR A FRANCHISE SCAM? 

If you’ve had dealings with Matco Tools, please share a comment below.

Matco Tools Franchise Posts & Discussions

MATCO TOOLS Franchise Complaints  June 8, 2011 (1000+
comments)

MATCO TOOLS Franchise Defenders Speak Out December 7,
2011 (Comments defending Matco invited)

MATCO TOOLS Distributor Franchise December 7, 2011 (Overview with
links)

MATCO TOOLS Franchise Report Alleges Distributor Churning  November 29,
2011

MATCO TOOLS 2011 Franchise Disclosure Document (FDD) & Other
Resources
  November 22, 2011

MATCO TOOLS Class Action Lawsuit, “Secret” Sales Projections  November
22, 2011

FRANCHISE LAWSUIT Alleges Matco Tools Scam, TD Bank Fraud  November 15,
2011

Failure Rates of the 10 Most Popular Franchises  April 26, 2010

Other Mobile Tool Franchise Posts:

MAC TOOLS Guilty of Franchise Fraud?  November 7, 2011

CORNWELL TOOLS Franchise Scam or No Scam?  November 17, 2011

Comments

4,763 Responses to “MATCO TOOLS Franchise Complaints”

  1. Organized says:

    Well how is all that Chinese junk hardline working out for ya Matco??
    Lots of complaints about the quality and price HUH!!

  2. Todd A. Peterson says:

    Probably working out just like those routes they sell. Routes which a District Manager goes out and surveys asking the shop owner if they want service and how many employees he has. Half the time it is just a phone call. The District Manager does not ask how many full time techs that use their tools 40 hours a week to perform there job. Which is what Matco will need to give the customer credit. The District Manager does not ask if the employees are American and here legally. I think a potential customer to a Matco District Manager is anyone that has a pulse and is at the shop. I take that back because when a false survey of my route was performed after I received a separation notice from Matco and demanded a survey be performed which had been promised for over a year my shops were not surveyed in person because the person doing a survey would have known that some shops on his list were out of business and reduced in head count. I guess he wanted to make me out a liar to management so he inflated the shops head count with false numbers to get the number he desired. I am pretty sure that is committing an “artifice to defraud” but good look finding an attorney who wants to pursue honesty in a business relationship. There are no merits in law when it comes to franchising. Arkansas Franchise Practices Act says Matco committed a felony against my franchise but the Attorney General says its a federal matter. My Senator says its not a federal matter but a state matter. In fact he told me to contact the Attorney General. The only thing I know to be the truth is that in franchising “NO ONE” will hold a franchisor accountable for the actions of a franchisor. Even when they are using older NON FRANCHISEE distributors to churn the newer franchisee distributors to the tune of 1000 to 1200 of their less than 1500 franchisees over a five year period. My graduation class of franchisees had 10 in it. Out of 10 there is only one left. In Arkansas, there have been more franchisees churned over a five year period than the number of routes that are available for franchisees. Around 150% churn in Arkansas alone over a 7 year period. This is the standard for Matco! CHURN! CHURN! CHURN!

  3. im pissed the the inbread people that work for this company. ive spent thousands with matco as well as my shop. they have poor communication, lack of intelligence, their automated phone system is a joke. theyll lie to your face and hang up on your calls. I warn you to not buy or support this mickey mouse tools company. you will be sorry.

  4. Russell Campbell says:

    Got screwed fast & hard by Matco Tools Corp. as a new franchisee August 2013.
    After only 11 weeks of being in business, Matco Tools shut my operation down claiming I was not producing enough sales! Funny I thought this was MY business & I was completely happy with the way things were going so far. So after a mountain of debt & my business being stolen from me after 11 weeks, I’m left wondering what I am going to do. The distric manager, trainer, & distric manager’s son (distributor) all conspired together to end my business, which they did! My business was located in Ontario Canada and I am sorry I ever became a franchisee in Canada, I’m out over $130,000.00!!!!!!!!!!!!!!!!! Good bye retirement.

  5. Todd A. Peterson says:

    I don’t know if this post will make it but I want to tell you guys I appreciate you posting the facts about Matco on here and I encourage you to do it more and get your friends who feel as you do to do it. I am one of those churned franchisees and had complete fraud imposed on my business. I searched the internet for (still kind of new in 2004) information in 2004 which might give me some insight but there was none. If I would have read what was posted about Matco now I would have never made that mistake. Thank You!

  6. Todd A. Peterson says:

    If you are a new franchisee who got churned in 2013 you will be reached soon.

  7. jay says:

    I was a distributor for 11 years all I got to say is when they want something they get it you take all the Risk do countless hours of warranty repair for nothing god forbid you get sick for a week and dont pay the tool bill you go on hold and it will take you at least a month to get out of that jam and than when its time to check out and you have a large inventory to send back it will cost a couple grand in shipping and matco charges 15 percent than sends most of it back saying deleted tool our truck wear and than after all that its months before you get a check

  8. Rhiannon says:

    Mark Ficher out of Mobile, Al sold my husband a tool ($280) and husband returned the tool after a week after receipt. At no time was husband told how much the restocking fee would be (I have no problem with paying one, I just want to know how much it will be) However, husband made two payments of $30 towards the fee. Today (4Apr14) Matco Man called my phone and tried to bully a $50 payment out of me. I demanded to know what the total restock fee is, he said ‘Well, as a payment in Sept was rejected…bottom line is he owes $50′ I looked up said payment and saw it had, in fact, gone through. However, the total due did not decrease by $50. I demanded an invoice. ‘Well, there is no invoice, as he returned the tool’ (thinking to myself, if there is no invoice, there is nothing owed) ‘but regardless he owes $50,…or he can buy the tool.’ I stated without an invoice there would be no payment. He said he would get on it. Then he immediately calls my husband and bullies him into an immediate payment ($10, bringing total paid to $70), failing to mention my demand for an invoice. Matco’s site states a 35% (max) restock fee (being a specialty tool, I’m assuming the max), which would be $98. Meaning a balance due of $28. All I desired was a bill after the amount due did not change after a payment was proven paid. It began to get sketchy. The local Mac Man never gave me problems with bills (he printed them out on site when requested). I understand the company can screw truck men over, however truck owners like this Matco guy give the rest a bad name.

  9. Hello, Russell & Todd…

    My firm, Bridge Management Consulting, helps small business owners them who are struggling with overwhelming debt resulting from a failing or closed business.

    We’ve helped with unearned franchise fees, terminating franchise agreements, and non-compete clauses .We’ve helped with unearned franchise fees, terminating franchise agreements, and non-compete clauses.

    We specialize in SBA loans and the Offer in Compromise procedure, and we help settle vendor debt, landlord/lease problems and other financial obligations resulting from a failed business.

    We know how to work with collection agencies, prepare client’s PFS, and negotiate settlements that are acceptable to our clients.

    We’ve handled several franchisees who need to get out of their particular franchise hell, and we’ve successfully fought back on behalf of our clients. Don’t give into them!

    Feel free to contact:

    Ryan Lineham, Director of Client Services
    401-390-3800
    ryan@bridgemgt.com

  10. Todd A. Peterson says:

    In keeping with great tradition of CHURNING franchisees Matco terminated 27 franchisees from their franchise in 2013. 161 Ceased operation for other reasons and 5 (10 year) franchisees were NOT renewed. With a year end total of operating franchises at 1426 Matco added 16 more franchisees than the previous years 1410. One must ask themselves if about 200 franchisees lose their franchise each year HOW MANY YEARS WILL I BE ABLE TO KEEP MY NEW FRANCHISE!!! If there is 30% of Matco franchisees with a SEPARATE agreement called a Distributorship or a Charter who have larger routes with undefined customer head count will that make me at a disadvantage with a LOC (List Of Calls) and a defined point of sale location??? USE WHAT GOD GAVE YOU!!! Know that fraud perpetuated by a Fortune 500 company called DANAHER is just that FRAUD!!!

  11. Robert hamlin says:

    I am a master auto technician and have made the mistake of buying matco tools in the past. In my area dealers for matco might last for 6 months. And we wait with broken tools till some pour fool signs on as a distributed and he gets hammered with warranty tools for a month.I’ve worked for corporate shops that had other locations in other cities and we would send all our tools to that shop to have them delt with. That dealer is gone now and out of the 7shops in Michigan they have no dealers. On average I would say it takes me at least 2 years to get anything taken care of I will never buy from matco again

  12. Angela Ievoli says:

    My grandson bought tools from Matco distributor right out of technical school. Isn’t it nice that these vultures prey on the young kids and take their money, then if they should lose their job, which is very common in our economy, their repossess their box and resell it with all their tools. My grandson paid almost $2400, and owes $1600, he was laid off, and now Matco distributor took his box, and is going to sell it, as they say their contract states you have to have a job for your box to be placed in. Are they out of their minds, they give you 10 days to get a job. Wow, it took me 18 months to get a job after my company was taken over by FDIC. I spoke with several idiots at Matco, they could care less, and let me tell you, I spoke to a VP in Matco, he doesn’t give a you know what.
    His grandfather wants to make payments on the box, however, since there is no job in the horizon, they are repossessing and selling the box. So know how much do you figure they make doing this time and time again. The government really needs to look into these types of companies. Come on America, lets stand up for our rights, this is not what our forefathers wanted out of this country.

  13. Thomas says:

    Before you sign anything take the list of calls and go to each shop and talk to these people, you might just save your self a lot of trouble and MONEY. I’ve been at this for 10 months and have failed due to the area I was given. Route survey not done correctly, head count on route WAY OFF, on paper showed 375 in actuality more like 180. Previous distributor left too many people out there with bad feelings and would not come back to Matco. This your business but with everything that you have to do it feels more like your owned by this company with out any of the benefits. In my area they are more concerned about selling franchises not keeping the ones they have, and then when you go under guess what their is A LOT of they will not take back Most of the time the only time you will see anyone from Matco it is to sign something or they are try to sell you more inventory . The startup inventory they send out is a joke on you, most of it is discontinued, or overpriced or doesn’t fit with your route, and stuck with most of it. This is a big one the quality of this stuff is not worth the price they want to charge you or the customer. You can go to a lot of websites and buy this stuff sometime 40% or more cheaper than they charge you for non Matco items, with out all the hassles of returning it.

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