The following is two comments from Cuppy’s franchisee RS combined and edited to eliminate redundancy:
RS: I am a Cuppy’s Franchise Owner.
I am a Cuppy Franchise Owner.
My wife and I have spent approx. $100,000.00 to get this far.
I have paid Cuppy’s/Elite Manufacturing approx. $170,000.00.
You know what I have for all of this money spent?
A set of blueprints that were grossly inaccurate.
I have some hardwood flooring, 2 ceiling fans and some paint.
Oh yeah I have lots of broken promises from Cuppy’s/Elite.
Promises that I would be open by now.
I have been in the system for over a year.
I have applied for and received an SBA loan.
I have signed a lease with a mall. I have completed my white box.
I have remodeled a store.
I have installed plumbing and an electrical upgrade.
I sat across from the Cuppy’s Coffee owner Dale Nabors.
He looked me squarely in the eye and promised that our store would be open the first week in August.
After that, my phone calls went unanswered.
My emails were ignored.
My store is still unopened.
Earlier this week I recieved an anonymous call from a Cuppy executive.
He informed me the call was “off the record.”
He said they had a cash flow problem and that I might be wise to get an attorney.
Later on I received another call from an executive working for Elite Manufacturing.
He said they also have cash flow problems.
He stated things are in a disarray and that if I was to pursue legal action he would understand.
I was informed that even though I was promised I would be open, I have recieved no equipment, no cabinets, no signs for my store, no sinks, no hot water heater, virtually nothing.
I was informed that they had no money to make my cabinets and that even if they did they do not have plans, templates, dies or anything to make them with.
I feel like I have been left out to hang.
I paid to remodel a store in a mall. I have a lease. I have loan payments, I have an empty store and no promises in the for seeable future to get me open.
A lot of people have been deceived, a lot of families have been forced into bankruptcy or are on the verge.
The things that have been done by Cuppy’s Coffee and Elite manufacturing is criminal, they have shown little regard for those they have sunk.
If you thinking of a coffee franchise, think again, be careful, especially with Cuppy’s Coffee and Elite manufacturing. I may never recover,
I have hired an attorney. I have contacted my SBA funder. I have contacted the mall where my store is located. Yet the sad reality is that my wife and my future is not looking real good.
I know of at least 5 other families in the same boat.
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