NOVUS GLASS Franchise Responds to Criticism
May 17, 2012
In the post NOVUS GLASS Franchise Complaints, ”Novus Franchisee” is quoted as saying that the “Novus Glass franchise is a total scam.”
Novus Franchisee contends that the Novus Glass franchise program fails to provide adequate franchise support to its franchisees, and that it has a “disrespectful attitude” toward them.
Are you familiar with the Novus Glass franchise opportunity? Please share a comment below.
In addition, Novus Franchisee claims that Novus Glass franchise program fails to provide meaningful marketing support, and proposes untested marketing ideas for franchisees to experiment with.
Other allegations include the possible use of “shills” in the franchise sales process, and that the franchisor unfairly competes with its own franchisees.
The Novus Glass franchise company vehemently denies these allegations. In an email to UnhappyFranchisee.com, Novus states:
The NOVUS staff of management, technical, marketing and research specialists will support you in the beginning and as your business grows. This means you are never alone and help is always a call or a click away. NOVUS’ more than 39 years of experience in the auto glass industry and the experience of our franchise network provide our franchisees with best practices to help their business thrive.
A proven business model backed by a nationally recognized brand which gives our franchisees instant credibility.
Have you ever wondered why millions of Americans buy franchises? A NOVUS franchisee explains it best. “I’m in business to make money; I have no time or interest in re-inventing the essential support services NOVUS provides. Besides, NOVUS systems are proven effective. Anything I develop must be re-proven through ‘trial and error.”
At NOVUS, you are in business for yourself but you are not alone. Consider the time, energy and expense independent glass shops must invest to achieve operational parity with a NOVUS franchisee from his very first day in business.
We find it unfortunate that a self proclaimed "Former NOVUS Franchisee" has had a bad experience with our company. We take pride in helping aspiring entrepreneurs become successful business owners with our highly rated low cost franchise opportunity.
While a hand full of current or former franchisees may have negative things to say about their experience with NOVUS, the rest have nothing but positive things to say. Under Exhibit B of our Franchise Disclosure Document you will find a full list of every NOVUS Franchisee throughout the country along with their telephone number.
ARE YOU FAMILIAR WITH NOVUS GLASS OR THE NOVUS GLASS FRANCHISE OPPORTUNITY? PLEASE SHARE A COMMENT BELOW.
NOVUS GLASS Franchise Complaints
March 8, 2012
Is the Novus Glass franchise opportunity a “total scam”?
According to the Novus Glass franchise website, “NOVUS® invented windshield repair in 1972. For over 39 years, NOVUS has been and remains the industry’s research & development pioneer.
“NOVUS has been awarded more U.S. Patents for windshield repair than the rest of the windshield repair industry combined.”
Novus Glass claims that it provides dedicated support to all Novus franchise owners.
The Novus website promises prospective franchisees that “The NOVUS staff of management, technical, marketing and research specialists will support you in the beginning and as your business grows.
“This means you are never alone and help is always a call or a click away. NOVUS’ more than 39 years of experience in the auto glass industry and the experience of our franchise network provide our franchisees with best practices to help their business thrive.”
However, we received an email from a person who claims that his experience as a Novus Glass franchisee was a disaster.
He has numerous Novus Glass franchise complaints, including:
- Competition from the franchisor
- Lack of franchise support
- Disrespectful attitude toward franchisees
- Lack of marketing support
- Untested marketing ideas
- Possible use of “shills” franchise in recruitment process
”Novus Franchisee” wrote:
Novus Glass franchise is a total scam.
Their holding companies compete with franchisees through 800 numbers on their websites (which were way better than the franchise network website that they provide) and then subletting the work to some local guy in that area.
They have this attitude that they trained us and gave us their name and logo so we are really stupid to be asking for help. Their regional manager would never call or return calls and will only answer our calls after 3 or 4 days of our persistent calls to him.
They never tell us what is working for successful franchisees so we could implement the same in our areas but would continually give us new untested and unproven ideas on a whim that sometimes would send us on a wild goose chase.
Auto glass business is mostly dependent upon receiving referrals from insurance companies without which you are doomed to fail. They give us all the information to be able to become part of the insurance network but there are so many companies on it that you receive 1 or 2 referrals a week from them if you are lucky.
Their [FDD] does tell you that the company is showing a loss on their tax returns but when I had called other franchisees before buying,
most had positive things to say about them because they have a vested interest but there was 1 that talked to me for over an hour, kept engaging me in a lengthy conversation… After I became a franchisee… a lot of things suggested that he night be a shill who was actually receiving jobs through them.
READ: NOVUS GLASS FRANCHISE DISCLOSURE DOCUMENT (FDD) 2011
ARE YOU FAMILIAR WITH THE NOVUS GLASS FRANCHISE? IS NOVUS A SOLID OPPORTUNITY OR A FRANCHISE SCAM? SHARE A COMMENT BELOW.
